Reviews for Houston Zoo
4410 reviews
(Translated by Google) The zoo is beautiful, and the animals are always well cared for. I really enjoy going there, but on Wednesday, September 2nd, around 1:30 p.m., at the beginning of our visit, we had a bad experience with one of the employees. It's clear they didn't like working in customer service. We ordered a drink, and they practically threw it at us. We let it go, but at the end of the day, when we wanted another drink (it was the only kiosk available), the exact same thing happened. The employee said they couldn't understand us and that we should speak louder, but in a rude tone. What a bad experience, both at the beginning and the end. The zoo is beautiful, and the animals always seem to be very well cared for. I really enjoy visiting and spending time there. However, on Wednesday, September 2nd, at around 1:30 p.m., we had an unpleasant experience with one of the employees. At the beginning of our visit, we ordered a drink, and the employee practically threw it at us when handing it over. We decided to let it go and continued enjoying our day. Unfortunately, toward the end of our visit, we wanted another drink, and this was the only kiosk available at the time. Once again, we had the exact same experience with the same employee. She said she couldn't understand us and told us to speak louder, but she did so in a very rude and disrespectful tone. It was very disappointing to have such a negative experience both at the beginning and at the end of our visit. Customer service is an important part of any establishment, and unfortunately, this employee made what should have been an enjoyable visit into an uncomfortable experience. I hope management can address this situation, because the zoo itself is wonderful and deserves to have its visitors treated with kindness and respect. (Original) El zoológico es hermoso, sus animales siempre bien Cuidados disfruto mucho de ir, pero el día miércoles 2 de septiembre tipo una 1:30 de la tarde Al iniciar nuestra experiencia, tuvimos un mal rato con una atención de una persona que definitivamente no le gusta trabajar en atención al cliente. Pedimos una bebida y prácticamente nos La tiro lo dejamos pasar, pero al finalizar el día queríamos otra bebida era el único kiosco disponible al volver Nos pasó exactamente, igual, decía que no nos entendía que habláramos más duro, pero en tono grosero, qué mala experiencia al iniciar y el términar The zoo is beautiful, and the animals always seem to be very well cared for. I really enjoy visiting and spending time there. However, on Wednesday, September 2nd, at around 1:30 p.m., we had an unpleasant experience with one of the employees. At the beginning of our visit, we ordered a drink, and the employee practically threw it at us when handing it over. We decided to let it go and continued enjoying our day. Unfortunately, toward the end of our visit, we wanted another drink, and this was the only kiosk available at the time. Once again, we had the exact same experience with the same employee. She said she could not understand us and told us to speak louder, but she did so in a very rude and disrespectful tone. It was very disappointing to have such a negative experience both at the beginning and at the end of our visit. Customer service is an important part of any establishment, and unfortunately, this employee made what should have been an enjoyable visit into an uncomfortable experience. I hope management can address this situation, because the zoo itself is wonderful and deserves to have its visitors treated with kindness and respect.
Product: Houston Zoo
Beautiful animals although the rhinoceros exhibition was closed
Product: Houston Zoo
Product: Houston Zoo
Product: Houston Zoo
It was a blast as always to visit the zoo. Even in the heat the whole place is Spaced out perfectly to allow you a cool down in either a quick shower of water (for you or your kids) or enjoy the AC in the aquarium, reptile and insect exhibits.
Product: Houston Zoo
Best time to go is on the Free day each month.
Product: Houston Zoo
Fantastic family destination. The new areas are amazing and the staff really cares about the animals. Worth every penny for a day of fun.
Product: Houston Zoo
Beautiful
Product: Houston Zoo
Great experience. Nice to go with family and friends.
Product: Houston Zoo
Product: Houston Zoo
Great visit! The exhibits are top-notch and animals look healthy. Just be prepared for the Texas heat and bring water. Slightly crowded on weekends.
Product: Houston Zoo
Product: Houston Zoo
Andrea was awesome at the Photo Booth thanks a lot!
Product: Houston Zoo
Product: Houston Zoo
Product: Houston Zoo
Always amazing! Don't miss Jalapeños! Volunteer Brian taught us all about the elephant and gorilla families!! Plenty of shade and air conditioning
Product: Houston Zoo
Product: Houston Zoo
Product: Houston Zoo
Product: Houston Zoo
Product: Houston Zoo