Reviews for Sail The Phoenix

We went on the phoenix monday may 11th for a 10 o’clock departure. The staff on this excursion is so professional, friendly and experienced. We were a party of 4 and we all had a great time. They put us on the fish to snorkel and there were team members in the water with us to answer questions and direct us properly. The customers safety and the safety of the coral reefs and fish are also a top concern of the staff. The food that was cooked for lunch was amazing! Great job! The chef was so nice. Obviously she takes pride in her cooking. Thank you to the Phoenix for a memorable time on our vacation!

Product: Sail The Phoenix BV

This was my favorite experience from my trip to St.Maarten. The crew was the best and very accommodating. I love the atmosphere, the food, and the activities that were offered. Please in the future play more Caribbean music on the boat.

Product: Sail The Phoenix BV

Captain and crew were nothing less than perfect. Comfort, food, drinks… all top-notch. Doing this again when we go back.

Product: Sail The Phoenix BV

Great time for all. The crew were super nice and helpful, they made it very enjoyable.

Product: Sail The Phoenix BV

It started out as a beautiful day on the Caribbean seas. As described, we stopped to snorkel and made another stop for lunch. The boat had a lively captain and a wonderful crew who were all incredibly kind and attentive, always ready to help with anything we needed. The chef was fantastic and everything smelled amazing. Unfortunately, the waves were quite rough, and several people—including myself—became very seasick. They had six “toss buckets” on board, and at one point all of them were in use. Because of how I was feeling, I wasn’t able to enjoy the meal, which was disappointing. The crew was well prepared and did their best to take care of everyone, but it still made for a pretty uncomfortable experience at times. I imagine this isn’t the norm and more a result of the conditions that day, but if you’re prone to seasickness, it’s definitely something to keep in mind before booking.

Product: Sail The Phoenix BV

Absolutely wonderful We had a great day the Crew is super nice the boat very comfy and clean. Great food thanks chef We highly recommend it.

Product: Sail The Phoenix BV

100/100, would do it again. Thank you Racheed, Tony and Amelia for an amazing day.

Product: Sail The Phoenix BV

We had a wonderful day on the luxury catamaran. Rasheed and his crew were first rate, friendly and attentive to our needs. Lunch was yummy. They took us to interesting snorkel sites and swimming at Mullet Bay. Would totally go again. Great value for the money!

Product: Sail The Phoenix BV

We had an amazing trip! Lovely weather, beautiful snorkling and good food and drinks! We’ll definitely come back when we’re on the island. Special thanks to captain Benji and his amazing crew!

Product: Sail The Phoenix BV

The experience was Top notch. The Captain n Crew were attentive, kind and safety minded. It was relaxing, fun n much better than expected as a “solo guest” meeting a random group of strangers. I felt it was a nice family friendly day, I’ll surely book again, TY all aboard

Product: Sail The Phoenix BV

Product: Sail The Phoenix BV

It was just ok. The crew was mostly worried about getting a tip, but did nothing extra to earn it. The lunch was very basic, uninspiring. We did not travel very far. There has to be better day trips available.

Product: Sail The Phoenix BV

I would not recommend this excursion. We were a group of nine, and from the start the hosts laid out rules and began playing a playlist that the overwhelming majority of attendees did not enjoy. It wasn’t just our group, many people on board asked for the music to be changed to a more inclusive playlist, but those requests were ignored. What made the experience worse was the response to feedback. After someone in our party left a review, the owner (or whoever manages responses) accused us of wanting to “twerk.” That comment was inappropriate and came across as racially insensitive, actually flat out racist. The individuals who were dancing in that way were not part of our group, yet we were stereotyped and grouped together. Additionally, your response inaccurately claimed that our group was the only one to leave early. That is simply not true, in fact several groups exited before us, and we were actually among the last to leave. Overall, this experience was weird and a better representation of expectations on the front end could’ve avoided this. I would strongly caution others before booking, especially if you expect an inclusive atmosphere, and don’t want to listen to elevator music for 5 hours. There plenty of modern good tunes that are NOT explicit that could’ve easily been tailored to the audience but nope because we are black they assumed we all wanted to “twerk”. Shame on you and your staff.

Product: Sail The Phoenix BV

I had a really disappointing experience on this catamaran excursion. From the start, the crew was extremely rigid about the music. We weren’t allowed to make any requests or have any input, with the explanation that different tastes would be “too much” to accommodate. The issue is that the majority of guests clearly didn’t enjoy the music that was being played, yet the crew refused to adjust at all. When concerns were raised, instead of trying to improve the experience, the crew told us they could turn the boat around in the middle of the trip if we had a problem—which is exactly what they did. It felt more like a reaction out of frustration than a professional solution. To make matters worse, the ride back was noticeably rougher, and the crew’s attitude seemed to shift negatively after the decision was made to return. It created an uncomfortable environment for everyone onboard. If this is how they operate, it should absolutely be made clear in the excursion description ahead of time. Guests should know they’ll have no input and that concerns may be handled this way. Overall, it felt unprofessional and not worth the money. I wouldn’t recommend this experience.

Product: Sail The Phoenix BV

We had a great time. Our crew was amazing (Rashee, Camile and Anthony). Camile made an amazing meal for lunch and the spots we anchored were beautiful. If you are looking for a lazy day (or even not so lazy) aboard a sailboat in a sun splashed afternoon this the spot for you.

Product: Sail The Phoenix BV

My family had an excellent experience on The Phoenix. They took care of everything and made it a relaxing and fun getaway. Highly recommend!

Product: Sail The Phoenix BV

What a fun, relaxing day on the catamaran! The crew was fantastic, friendly and fun, the boat was great and lunch was delicious! Thank you for a great day!

Product: Sail The Phoenix BV

Music was horrible, pescatarian dish was hummus and rice… boring.

Product: Sail The Phoenix BV

My wife booked the catamaran trip on The Phoenix. We had great weather and a slight breeze. Group of 40 was met and split into 2. Given instructions then taken aboard and given welcome drinks. We quickly motored to little bay to snorkle. Saw a sunken boat, submarine & helicoptor. Along with many different species of fish. After we pulled anchor and sailed to Mullet Bay where groups were fed lunch (chicken & rice with small green salad) and then given option to swim. We motored back to the dock and saw planes landing at Maho Beach. What a great day! Great staff. Great food and Great memories!!!

Product: Sail The Phoenix BV

We had a great time on The Phoenix Charter. The service from the crew was exceptional, and they were very friendly. The drinks were plentiful and the food was very tasty!

Product: Sail The Phoenix BV