Reviews for Papillon Helicopters
4370 reviews
Product: Las Vegas: Grand Canyon Flight with Optional Skywalk Entry
Product: Grand Canyon Village: Helicopter Tour & Hummer Tour Options
Absolutely loved the flight with the small plane into Grand Canyon, very very scenic and breathtaking. If you’d like to see Hoover Dam up close, make sure to sit on the left side of the plane (: Grand Canyon in itself is spectacular and no words are able to describe it. Skywalk was a nice ad on but not needed in my opinion, besides that amazing experience!
Product: Las Vegas: Grand Canyon Flight with Optional Skywalk Entry
On a passé un bon moment, entreprise sérieuse, pilote vraiment à la hauteur, rapport qualité prix très correcte.
Product: Grand Canyon Helicopter Landing Tour with Vegas Strip
Product: Grand Canyon Helicopter Landing Tour with Vegas Strip
Top à faire !
Product: Las Vegas: Night Helicopter Flight over Las Vegas Strip
Unfortunately, our experience aligns with several others where our trip was cancelled upon arrival. Our flight was cancelled the day of, after we arrived. We booked SEVEN months in advance, paid in full ~ $1200+ for family of four. We arrive 30 minutes prior as instructed. They tell us, sorry, we have mechanical issues, so you are cancelled. They say, we tried to call you (we received no call because, guess what, cell service is not the best around the south rim of the grand canyon...). We said, we have seen at least 4 helicopters flying (and only one parked), how about canceling someone else, how do you select? Did everybody else here book 7+ months ago? Who is prioritized? The reality is they overbooked, and because we paid 7 months previous, we paid less (I looked, their prices went up since we had booked). So I guess we were the easy choice to cancel... They offered to rebook the next day, yet they know that nearly nobody can accomodate this, so it is a hollow offer where they know they can "do their part to try to rectify", but also know that nearly everybody would then just cancel, and the problem takes care of itself. Great business model... Everybody that is going to book a helicopter trip over the grand canyon is there on vacation, and nobody is staying anywhere near grand canyon village or the location of this airport. It is an hour drive just from Williams and the main road, one way. Anyone who books this is driving in from Sedona or Vegas or Phoenix for a half/one day trip, and vacation days/time is precious. Its not as though you can just go do something else nearby and wait until the next day... We had one window of time planned, and the time of this flight was it. I suppose that is why they do not really care about customer service, or screwing someone last minute. Its not like they are planning for repeat customers really... Kids were beyond disappointed. The build-up and excitement, only to be completely let down last minute. They cried as we were walking out and leaving because the talk of the helicopter ride was happening for months prior. And now to the refund. The girl at the counter said the refund would take 7-10 days. Ok, thats typical, whatever. 12 days goes by, no refund. E-mail and call. They respond and say that, because its been more then 6 months, we cannot refund back to your card. We can either ACH (and attached a form) or send a check. I respond to tell then to send a check. Who in their right mind is going to provide their bank account number and routing number into a microsoft word file and e-mail it back? Fast forward ~ 21 days. Still no check. So send another e-mail (haven't called yet because that is a whole other experience...). I receive and e-mail back, not a response to my e-mail, but a carbon copy of the first one sent 9 days prior saying I can use ACH or check. Um, huh? So here we are now, still no refund. Fortunately, since we were heading to Vegas that day (was supposed to be right after our helicopter flight), we booked with Maverick for a helicopter flight over Las Vegas the next day. $450 for family of four, and the experience was excellent all around. I'd recommend MAVERICK, and avoid this company. Show less
Product: Papillon Helicopters - Grand Canyon
Unfortunately, our experience aligns with several others where our trip was cancelled upon arrival. Our flight was cancelled the day of, after we arrived. We booked SEVEN months in advance, paid in full ~ $1200+ for family of four. We arrive 30 minutes prior as instructed. They tell us, sorry, we have mechanical issues, so you are cancelled. They say, we tried to call you (we received no call because, guess what, cell service is not the best around the south rim of the grand canyon...). We said, we have seen at least 4 helicopters flying (and only one parked), how about canceling someone else, how do you select? Did everybody else here book 7+ months ago? Who is prioritized? The reality is they overbooked, and because we paid 7 months previous, we paid less (I looked, their prices went up since we had booked). So I guess we were the easy choice to cancel... They offered to rebook the next day, yet they know that nearly nobody can accomodate this, so it is a hollow offer where they know they can "do their part to try to rectify", but also know that nearly everybody would then just cancel, and the problem takes care of itself. Great business model... Everybody that is going to book a helicopter trip over the grand canyon is there on vacation, and nobody is staying anywhere near grand canyon village or the location of this airport. It is an hour drive just from Williams and the main road, one way. Anyone who books this is driving in from Sedona or Vegas or Phoenix for a half/one day trip, and vacation days/time is precious. Its not as though you can just go do something else nearby and wait until the next day... We had one window of time planned, and the time of this flight was it. I suppose that is why they do not really care about customer service, or screwing someone last minute. Its not like they are planning for repeat customers really... Kids were beyond disappointed. The build-up and excitement, only to be completely let down last minute. They cried as we were walking out and leaving because the talk of the helicopter ride was happening for months prior. And now to the refund. The girl at the counter said the refund would take 7-10 days. Ok, thats typical, whatever. 12 days goes by, no refund. E-mail and call. They respond and say that, because its been more then 6 months, we cannot refund back to your card. We can either ACH (and attached a form) or send a check. I respond to tell then to send a check. Who in their right mind is going to provide their bank account number and routing number into a microsoft word file and e-mail it back? Fast forward ~ 21 days. Still no check. So send another e-mail (haven't called yet because that is a whole other experience...). I receive and e-mail back, not a response to my e-mail, but a carbon copy of the first one sent 9 days prior saying I can use ACH or check. Um, huh? So here we are now, still no refund. Fortunately, since we were heading to Vegas that day (was supposed to be right after our helicopter flight), we booked with Maverick for a helicopter flight over Las Vegas the next day. $450 for family of four, and the experience was excellent all around. I'd recommend MAVERICK, and avoid this company. Show less
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) A great experience! 😊😊😊😊😊😊 (Original) Ein tolles Erlebniss.😊😊😊😊😊😊
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) A great experience! 😊😊😊😊😊😊 (Original) Ein tolles Erlebniss.😊😊😊😊😊😊
Product: Papillon Helicopters - Grand Canyon
Unglaubliches Erlebnis und tolle Gegend die man zu Gesicht bekommt! Flug im Helikopter ein Highlight und tolle Pilotin!
Product: Vegas: VIP West Rim Helicopter Tour + Skywalk Option
Best even I've done ever in Las Vegas. Very smooth flight operation, enjoyable commentary during helicopter trip by the pilot, sufficient time at landing stop in Gran Canyon dor taking photos and a break with snacks and champagne. In any case I would do it again.
Product: Grand Canyon Helicopter Landing Tour with Vegas Strip
Es war ein wirklich tolles Erlebnis. Vielen Dank!! Verbesserungsmöglichkeit: Abholung im Hotel und nicht wie bei uns um Circus Circus.
Product: Grand Canyon Helicopter Landing Tour from Las Vegas
Product: Las Vegas: Night Helicopter Flight over Las Vegas Strip
I gave a 5 star for the Pilot who was polite, experienced and knowledgeable, and the Canyon that its a breathtaking. However, poor customer service, had to chase them to confirm my booking and then again for the details of my pick up.
Product: Grand Canyon Helicopter Landing Tour from Las Vegas
Product: Las Vegas: Night Helicopter Flight over Las Vegas Strip
Product: Grand Canyon South Rim Airplane Tour from Grand Canyon
Product: Las Vegas: Night Helicopter Flight over Las Vegas Strip
Excellent
Product: Las Vegas: Night Helicopter Flight over Las Vegas Strip
Product: Grand Canyon Helicopter Landing Tour from Las Vegas