Reviews for FRS Clipper (Clipper Vacations)
1375 reviews
Gail needs a change in career- customer (no) service
The phone agent I spoke to this morning at 08:02 am named Gail hang up on me because she did not want to help me with moving my reservation today, because my 2yo has confirmed RSV. We got the diagnosis at 5pm and spent the night at Seattle Children’s Hospital. Gail was mad I was calling on the same day to move the dates. She did not care that we only got the confirmed diagnosis after their call center closed yesterday (4pm). After Gail hung up on me I immediately called back and spoke to Corbin who instantly helped me and changed the reservation swiftly and without charge. Gail needs a change in career and should never work directly with the public in any shape way or form. I will be emailing reservations@clippervations.com to launch a formal complaint too.
Product: FRS Clipper
Bring your own snacks
Old boat, with quite uncomfortable seating (at least in economy - I didn't go upstairs). The website says you can eat on the boat, but their menu consists mostly of organic instant noodles, cold sandwiches, cookies and chips. Recommend buying something to bring with you.
Product: One-Way High-Speed Passenger Ferry: Victoria, BC to Seattle, WA
Great whale and sea life tour
Great whale and sea life tour. Comfortable vessel. Don’t expect to be a lot closer to the whales due to avoid disruption, but with binoculars or a good zoom camera lens would be Ok. The are has lots of whale activity. The staff were friendly and knowledgeable. My only criticism is that the departure was late about 30 minutes I recommend this tour.
Product: Only Wildlife and Whale Watching Tour Leaving from Seattle
Gail needs a change in career- customer (no) service
The phone agent I spoke to this morning at 08:02 am named Gail hang up on me because she did not want to help me with moving my reservation today, because my 2yo has confirmed RSV. We got the diagnosis at 5pm and spent the night at Seattle Children’s Hospital. Gail was mad I was calling on the same day to move the dates. She did not care that we only got the confirmed diagnosis after their call center closed yesterday (4pm). After Gail hung up on me I immediately called back and spoke to Corbin who instantly helped me and changed the reservation swiftly and without charge. Gail needs a change in career and should never work directly with the public in any shape way or form. I will be emailing reservations@clippervations.com to launch a formal complaint too.
Product: FRS Clipper
Great whale and sea life tour
Great whale and sea life tour. Comfortable vessel. Don’t expect to be a lot closer to the whales due to avoid disruption, but with binoculars or a good zoom camera lens would be Ok. The are has lots of whale activity. The staff were friendly and knowledgeable. My only criticism is that the departure was late about 30 minutes I recommend this tour.
Product: Seattle: Half-Day Wildlife and Whale Watching Cruise
Bring your own snacks
Old boat, with quite uncomfortable seating (at least in economy - I didn't go upstairs). The website says you can eat on the boat, but their menu consists mostly of organic instant noodles, cold sandwiches, cookies and chips. Recommend buying something to bring with you.
Product: From Victoria: One-Way High-Speed Ferry to Seattle, WA
good 1/2 day activity
Great 1/2 day activity for all. Boat was very comfortable and has lunch and drink options for purchase. Lauren the on board Biologist was very knowledgeable and friendly. We saw seals, killing whales and an orca.
Product: Seattle: Half-Day Wildlife and Whale Watching Cruise
good 1/2 day activity
Great 1/2 day activity for all. Boat was very comfortable and has lunch and drink options for purchase. Lauren the on board Biologist was very knowledgeable and friendly. We saw seals, killing whales and an orca.
Product: Only Wildlife and Whale Watching Tour Leaving from Seattle
I’ve ridden the Clipper once and it was great. My boyfriend wasn’t able to come on that trip so they converted his ticket to a travel credit (originally a non refundable fare). A day before departure for a rescheduled trip to use his credit a representative called my boyfriend to let him know the Clipper is canceling ferry rides on Tuesdays and Wednesdays. Their reasoning: not enough bookings to run the boat. They gave me a full refund on my ticket since it was purchased recently, but would not refund my boyfriend’s ticket bought with travel credit. We are trying not to let it ruin our plans, but it is very annoying since we had an Airbnb reservation and are past the window to cancel for a full refund on the lodging. Also I never received a call about the cancellation from my ticket, so that was weird.
Product: FRS Clipper (Clipper Vacations)
Ferry to Victoria Cancelled
In January, we booked/paid for seats in April on the ferry from Seattle to Victoria to begin a 2 week vacation. Today, four days before our departure, we were informed by email that the ferry voyage has been canceled. Now I am scrambling to figure out how to get from Seattle to Victoria. Flights on airlines are running *three* times as much as our ferry tickets. This is a very expensive nightmare.
Product: From Seattle: One-Way High Speed Ferry to Victoria, BC
Wildlife
This was sooooo amazing ! The charter boat was great and we got to see whales, eagles and sea lions ! The food and drinks were excellent as well ! I would do this tour again ! It was one of my favorites. Tour guides were great and very informative!
Product: Seattle: Half-Day Wildlife and Whale Watching Cruise
The experience was very...
The experience was very enjoyable we saw a gray whale and 3 orcas whales. It was so much fun, and we learned a lot.
Product: Seattle: Half-Day Wildlife and Whale Watching Cruise
Amazing time ⛴️🐳 we seen a pod of Orcas sisters and 2 babies. Everyone is always asking on the instagram if they see any, I could never find a straight answer so I am here to say, yes they do in fact see wildlife. We seen orcas, bald eagles, sea lions & harbor seals. If you go to the pier you can also see dolphins and seals. The boat is comfy & the attendants were all so nice the entire time. We took the clipper to British Columbia as well a day later and we seen orcas and dolphins on the way. Teya & Tess were the BEST on the boat, we appreciate you girls!! The clipper that goes to Victoria If you want to be comfy the second floor and the top floor (comfort class) are the best. The bottom is tight, yes it’s cheaper but it is worth it to spend it going to Victoria due to the time it takes. Hands down we LOVED Victoria and the window seats!!!
Product: FRS Clipper (Clipper Vacations)
Our outbound to Victoria was cancelled about two weeks prior. We were given the option to change days or get a full refund. Unable to change days I requested the refund and booked a seaplane for roughly double the price of the ferry fare in the highest class of service. I had booked a full two months in advance. They were nice and professional but the refund was never processed after multiple back and forth emails. I ended up disputing the charge with my credit card company otherwise I’m fairly confident I would be out the $475 for 2 people. Just bad customer service especially when they were the ones to cancel. If you can afford it the kenmore seaplane service was exceptional and a fraction of the time.
Product: FRS Clipper (Clipper Vacations)
Product: FRS Clipper (Clipper Vacations)
Product: FRS Clipper (Clipper Vacations)
Great tour guides and as promised we seen whales and other sealife. Amazing experience highly recomend.
Product: FRS Clipper (Clipper Vacations)
Orcas, Eagles, Seals and Sealions all spotted
My wife and I took the tour on Sunday 13th April. The terminal was simple to locate, and all crew were excellent at what they do throughout the day. Early into the trip the crew located a family of Orcas and stayed with them (within legal distance) for the allowable time, before moving on to show us Eagles, Seals and Sealions. Add to this wonderful views from the Puget Sound and it was a great day.
Product: Seattle: Half-Day Wildlife and Whale Watching Cruise
Product: FRS Clipper (Clipper Vacations)
Positive Experience
Our experience was fantastic. At the ferry, Hank was very nice and helpful. He took the time to make us feel comfortable. Always friendly and with a smile.
Product: From Seattle: Daytrip by High Speed Ferry to Victoria, BC