Private Roundtrip Transfer Cancun to Playa del Carmen

All in all, the service was great! From the two drivers that transported us back and forth, to the service rep that help me with a very last minute change over the phone. The only thing I would ask to be better was that your reps at the airport be more visible. With how many travelers and transportation companies that are at the Cancun airport, it was hard to locate your rep. I had to ask a different company on where I could find your reps.

I booked our transfers from Cancun airport to The Reef Playacar in Playa del Carmen. They gave very good instructions on what to do once we landed at the airport on how to find them. We had the option to purchase a couple Corona’s for $4 and water for $3. They were easy to find and were prompt. We had to change our return date because we decided to stay three days longer and there was no issues, I just sent them an email. They were at the resort at 7:00 as promised. The drivers were friendly and professional. We will definitely use them again.

Great experience with Happy Shuttle! They were exactly where they said they would be once we came out of baggage claim. Driver extremely friendly and accommodative. They had the drinks ice cold and ready for us. Efficient and friendly service for a fair price! Highly recommend.

Our driver who picked us up from the airport was kind, respectful, and friendly throughout the entire ride to our hotel, so we were initially very pleased with our experience with Happy Shuttle. Unfortunately, our experience on the return trip to the airport was drastically different. The driver arrived approximately 15 minutes early, which normally would not be an issue. However, we were still in the process of checking out of our hotel, and when we came outside about five minutes after he arrived, he appeared visibly upset. Our hotel concierge assisted us with loading our luggage into the vehicle. When I got into the vehicle, I greeted the driver, but he ignored me for several seconds before eventually responding. He then asked for our Happy Shuttle confirmation number. I explained that I had booked the transportation through TripAdvisor and provided the TripAdvisor confirmation number. His only response was, “No.” When I asked what information he needed, he told us we needed an email from Happy Shuttle. I explained that I could not find such an email and attempted to provide other confirmation and reference numbers from our TripAdvisor booking. Again, his response was simply, “No.” After explaining again that we had not received an email from Happy Shuttle, he finally told us that an ID with my name would be sufficient. At that point, my partner and I were frustrated and simply provided my ID so that we could begin the ride. Unfortunately, the most concerning part of the experience was the driver’s behavior on the road. Throughout the approximately hour-long drive to the airport, he drove recklessly, frequently speeding and swerving between vehicles. At one point, another taxi driver cut him off. Rather than simply allowing the situation to pass, our driver accelerated around the taxi and cut him off in return, coming extremely close to the other vehicles around us. The driving made both of us very uncomfortable and concerned for our safety. I understand that traffic in Cancun can be stressful and that drivers may occasionally need to maneuver around other vehicles. However, the repeated speeding, swerving, and aggressive driving throughout the trip went well beyond what I would consider normal driving and made the ride feel unsafe. I was very happy with our transportation from the airport to the hotel and had no complaints about that driver or experience. Unfortunately, the return trip has significantly changed my impression of Happy Shuttle. I hope this feedback is taken seriously, particularly regarding driver safety and professionalism, because after this experience I would have to reconsider booking with Happy Shuttle the next time I return to Cancun.

Excellent round-trip service from Happy Shuttle for our Cancun trip! Finding the representative at the airport was easy, and we only waited ten minutes for our clean, air-conditioned ride. The return driver arrived exactly on time, making the trip back just as comfortable. We will definitely use them again!