Pompeii & Herculaneum Day Trip

Went on this trip yesterday. Prompt pick up. Easy to find pick up spot. Mary our tour guide was helpful. We were given a bottlr of water. At Pompeii we met our tour guide sharon who was wonderful. Full of information and we had the 1st hour there without seeing many people at all . Tour was 2 hours long and incredible it really is surreal to be there although the site is absolutely huge so its impossible to see it all . Sharon did her best to show us the most interesting places in the time we had. We had chosen the with lunch option and I wasn't expecting much to be honest but the place we ate was a beautiful restaurant . Salad or chips for starter. Choice of Pizza, ravioli, lemon chicken & potatoes, spaghetti bolognaise for main and ice cream for desert with choice of drink. After dinner we were taken to herculaneum for our second tour it was only a short distance. Our tour guide there was ok if not a little too passionate about his job as he talked alot and it could be a bit much at times when you just wanted to take it all in. Herculaneum is also very moving, well preserved compared to pompeii , and much smaller. I was dissapointed ( yes I know its macabre) to find out that the "bodies" and the skeletal remains are replicas. All in all a great tour for the money .

Antonio Carola our driver was excellent, on time , knowledgeable and friendly. Our guide Sharon was excellent as well- so much information and insight, we had a great tour of both sites.

We had a wonderful day with Ima and Dominico. They made sure to contact us before the trip and set up a meeting point only 3 min from our hotel. We enjoyed seeing both Pompeii and Hercluenium (2 hrs at each with lunch in between) and found the comparison so interesting. We were glad we visited Pompeii first before most the crowds. As we were leaving Pompeii, it started getting quite busy. We liked that Hercluenium had a lot less people. The tour guides put us at ease and took care of all the hard parts so we could just enjoy the trip. It was a great informative and interesting day.

We were incredibly disappointed with this tour and wanted to share our experience so others know what to expect before booking. From the very beginning, things got off to a poor start. The driver and guide couldn't figure out how to turn on the air conditioning, so we sat on a hot bus for about 20 minutes before we even left. During the drive, our guide provided virtually no information about Pompeii, Naples, or Herculaneum. There was no overview of the day's itinerary, no explanation of where we would stop, where restrooms would be available, or any of the basic information you would expect from a professional tour guide. Instead, the bus rides were mostly silent. She also made several comments that we found inappropriate and unprofessional, including remarks about people's fitness, comments related to race, and she began the Pompeii tour by saying, "Welcome to hell." Our group included a couple traveling with a 21-month-old child. There was no car seat provided, and the child cried for much of the journey. More frustratingly, the entire tour seemed to be adjusted to accommodate the stroller. We took different routes through Pompeii and missed areas because of this, which felt unfair to the rest of the group. Pompeii was one of the biggest disappointments. Despite the crowds, no headsets were provided, making it extremely difficult to hear the guide among the many other tour groups. One of the advantages of booking a small-group tour is supposed to be a better experience, but we received very little information and struggled to hear what was being said. After only about two hours in Pompeii, the guided portion ended and we were given just one hour of free time because we had purchased the lunch option. We later learned that guests who skipped the lunch receive two hours of free time instead. If you're considering the lunch upgrade, don't waste your money. Lunch was served in what felt like a hotel banquet room. The meal consisted of a small side salad with olive oil and a choice of lemon chicken, Margherita pizza, ravioli, or a Caprese salad. Only one drink was included, even water counted toward that limit. When we asked to purchase additional drinks, we were told it wasn't possible. The food itself was disappointing—the ravioli was bland with flavorless sauce, and the pizza was undercooked and overloaded with sauce. It was absolutely not worth the extra cost. Herculaneum was, by far, the better archaeological site, and the guide did provide more information there. However, she repeatedly discouraged anyone who wasn't particularly fit from walking down to some sections unless they could keep up with the group. While it's reasonable to explain that certain areas require extra walking, the attitude came across as dismissive and insensitive. Considering the group had already spent much of the morning accommodating a stroller, it seemed inconsistent that the guide couldn't wait a few extra minutes for other guests. Overall, this tour failed to deliver the experience we expected. The lack of organization, minimal historical information, poor communication, disappointing lunch, and repeated unprofessional comments from the guide overshadowed what should have been an incredible day visiting two of Italy's most remarkable archaeological sites. I would not recommend this tour.

Diana was absolutely amazing, she was very informative and clear about what she was showing us. When we asked questions she answered them fully, I would recommend anyone booking this tour