Reviews for TUI Musement Experiences

BEST tour and guide

BEST trip and best guide so far. Tina was always educating us about each little town. Details that we wouldn’t know otherwise. Her comprehension of the culture and the area is amazing. Kudos. She made the trip worthwhile and fun!

Product: Lake Garda Tour with Boat Trip from Western Hotels

Sehr nette Führerin. Guten Überblick bekommen

Product: Private Parma Top City Sights Guided Tour

Product: Venice: Off the Beaten Path Private Gondola Ride

Our guide is very knowledgeable and she provided us with vast information about the region. We highly recommend her!!

Product: Trieste: City Hidden Gems Private Walking Tour

Product: Venice: Off the Beaten Path Private Gondola Ride

Awesome tour of Caserta Royal Palace! The guide was amazing, super friendly and full of great stories. The whole experience was fun, interesting, and really well done. Highly recommended!

Product: Caserta Royal Palace & Gardens Small Group Tour with Shuttle

Skip this company and go to the next tour. You’re just a number with this company.

We called ahead of time 3 hours before to let them know we were arriving late and the representative said it should be fine that she was going to call ahead for us to let them know- which we found out later that she never did. We ran across town to get there and the gentleman at the booth was very nice, he too said it wasn’t a problem but he had to ask one of the boatman. The boatman came up to us and was rude and said “no way”. He smelled of alcohol and was very unprofessional. We straight away submitted to get a refund and we were also rejected. I have done so many excursions from Viator but I have never experienced this.

Product: Venice Private Gondola Ride: Explore Hidden Canals and Sights

Tre ore uniche.

Complimenti ad Alessia, la nostra Guida. È riuscita a fare scivolare tre ore di visita, con professionalità, simpatia, e molta passione.

Product: Caserta Royal Palace & Gardens Small Group Tour with Shuttle

Terrible customer service. Completely unresponsive to messages the day of the experience causing us to miss our ride.

We booked this gondola ride after searching for gondalas in Venice near St Marco square because we knew that’s where our cruise would be taking us. When we arrived in port I couldn’t find the address so almost TWO hours before our experience I messaged TUI Musement to ask where they were and how to get to them. They NEVER responded. We went to where a bunch of gondola rides were happening and they told us this tour appeared to be on the other side of Venice. I called Viator and spoke to a representative that was completely unhelpful. He called TUI Musement who refused to cancel and refund since we were nowhere near their location. What kills me is that there was ZERO response to my Messages. I sent several over almost 2 hours and never heard a word from Them until Viator Contacted them. The only option to get in touch with them was chat and they didn’t respond. 0/10 recommend this company! If there had been communication and we couldn’t make it to them that’s one thing, but knowing they had someone on one of their experiences in 2 hours and not having anyone responding to questions is completely unacceptable and they refuse to help even with a partial refund. Our ship was leaving in 2 hours so we couldn’t reschedule.

Product: TUI Musement

Pompeii

Very informative tour, our guide Rafael was extremely knowledgeable and very friendly. There were just two of us and Rafael so it was a great experience!

Product: Stories of Pompeii: Small Group tour with archeology expert guide

Una giornata fantastica!

Visitare la reggia di Caserta è stata una piacevole esperienza. Il palazzo è semplicemente "maestoso"! Se poi si è accompagnati da una guida turistica speciale come Alessia, tutto acquista un'atmosfera magica. Grazie mille per la fantastica esperienza

Product: Caserta Royal Palace & Gardens Small Group Tour with Shuttle

Do NOT use this company!

Terrible communication and even worse customer service! Realized two hours before the ride that the cruise ship had dropped us at rhe other side of Venice and contacted the tour operator for help. I sent several messages over the 2 hours and received no response. I was not given the option to call, just message. I called Viator who was no help at all. They clearly do not stand behind the customers that use their service. Do not book through them. You will regret it.

Product: Venice Private Gondola Ride: Explore Hidden Canals and Sights

Amici alla reggia.

La reggia merita di essere visitata con una guida esperta..e la scelta di questo tur è stata azzeccata. Grazie alla nostra guida Alessia. Amici entusiasti.

Product: Caserta Royal Palace & Gardens Small Group Tour with Shuttle

Product: Venice: Off the Beaten Path Private Gondola Ride

Product: Venice: Off the Beaten Path Private Gondola Ride

Un recorrido tranquilo y muy bonito por los canales menos transitados de Venecia. El gondolero Marco ha sido encantador y todo un profesional, nos iba explicando los sitios por donde pasábamos en español.

Product: Venice: Off the Beaten Path Private Gondola Ride

Amazing

This was a fantastic experience. Our tour guide had Over 20 years of experience. He was very knowledgeable and fun. I would highly recommend to anybody!

Product: Venice Private Gondola Ride: Explore Hidden Canals and Sights

This was perfect gondola...

This was perfect gondola tour. We were on the grand Canal and many quiet canals as well. The gondolier hummed beautifully throughout the ride.

Product: Venice Private Gondola Ride: Explore Hidden Canals and Sights

Excellent

Excellent Tour, our tour guide had the most interesting stories. The only reason I am not giving this a 5 is because we had a wait to enter at Uffizi gallery, it’s more to do with the crowds, I guess. Our tour guide found ways to get us close to all the art pieces in spite of the crowds highly recommend, likely a good tour to do early in the morning before the crowds come in.

Product: Uffizi & Accademia Highlights: Skip The Line Combo Guided Tour

Not too much chat. Just enough information but a beautiful calm and relaxing experience where we could just take in our surroundings. Really glad we did a private one !

Product: Venice: Off the Beaten Path Private Gondola Ride