Reviews for Papillon Helicopters
17521 reviews
This is a bucket list item for sure!! Awesome experience. Highly recommend this company!!!!!
Product: Papillon Helicopters - Grand Canyon
This is the third time in a period of 14 months I have taken the Papillon Grand Canyon Helicopter Tour and I can say with absolute confidence that their service has deteriorated immensely. I had an extremely bad experience today when I was traveling with 3 other members of my family a 20 month old child. The differences I observed from my past experience: 1. No headphones to talk to or listen to the pilot. 2. The pilots never cared to say a word about the wonderful Grand Canyon, it was more like a shuttle service where you just get picked up and dropped off from one point to the other. 3. They gave us wrist bands for the helicopter-boat ride, bus tour and skywalk. I accidentally dropped the wrist band for the bus ride when I was carrying my child. I was denied the bus tour to skywalk and was asked to buy the bus ticket for 40$ again. I felt like cheated, I requested them to reprint my wrist band which they said they cannot. During all this, my family was waiting at the queue of the bus while I came back to their office to talk to the supervisor. They asked me to call my family back to their office and when I did that, they simply said that I need to buy the ticket again and there is nothing more they can do. If this was the case why did they call 2 senior citizens and one lady carrying a child all the way back?? I was really upset with it and we decided not to go to the Skywalk itself. We gave them all our wrist bands and they were shameless enough to ask if those have been scanned or not and since none of us visited the skywalk they got to keep all those tickets and the bus tickets for 3 adults. I feel they have become too proud now and dont give a damn towards customer satisfaction. I just hope they dont have such callous attitude towards the maintainence of the helicopters as well or else the poor tourists might have to pay the price.
Product: Papillon Helicopters - Las Vegas
This is the third time in a period of 14 months I have taken the Papillon Grand Canyon Helicopter Tour and I can say with absolute confidence that their service has deteriorated immensely. I had an extremely bad experience today when I was traveling with 3 other members of my family a 20 month old child. The differences I observed from my past experience: 1. No headphones to talk to or listen to the pilot. 2. The pilots never cared to say a word about the wonderful Grand Canyon, it was more like a shuttle service where you just get picked up and dropped off from one point to the other. 3. They gave us wrist bands for the helicopter-boat ride, bus tour and skywalk. I accidentally dropped the wrist band for the bus ride when I was carrying my child. I was denied the bus tour to skywalk and was asked to buy the bus ticket for 40$ again. I felt like cheated, I requested them to reprint my wrist band which they said they cannot. During all this, my family was waiting at the queue of the bus while I came back to their office to talk to the supervisor. They asked me to call my family back to their office and when I did that, they simply said that I need to buy the ticket again and there is nothing more they can do. If this was the case why did they call 2 senior citizens and one lady carrying a child all the way back?? I was really upset with it and we decided not to go to the Skywalk itself. We gave them all our wrist bands and they were shameless enough to ask if those have been scanned or not and since none of us visited the skywalk they got to keep all those tickets and the bus tickets for 3 adults. I feel they have become too proud now and dont give a damn towards customer satisfaction. I just hope they dont have such callous attitude towards the maintainence of the helicopters as well or else the poor tourists might have to pay the price.
Product: Papillon Helicopters - Las Vegas
Great experience you do not want to miss.
Product: Papillon Helicopters - Grand Canyon
Great experience you do not want to miss.
Product: Papillon Helicopters - Grand Canyon
11-18-2018, I bought tickets to Grand Canyon tour and Hoover Dam tour. Grand Canyon was awesome but we never got our inside lower level Hoover Dam tour. Renovations were being done on the dam but we were not told but sold tickets for it. We were really disappointed. Called Gray Line and Papillon and got transferred several times before putting a complaint in. Hopefully I get a partial refund
Product: Papillon Helicopters - Las Vegas
11-18-2018, I bought tickets to Grand Canyon tour and Hoover Dam tour. Grand Canyon was awesome but we never got our inside lower level Hoover Dam tour. Renovations were being done on the dam but we were not told but sold tickets for it. We were really disappointed. Called Gray Line and Papillon and got transferred several times before putting a complaint in. Hopefully I get a partial refund
Product: Papillon Helicopters - Las Vegas
(Translated by Google) Excellent tour. Attentive and careful company. Well worth it. (Original) Excelente passeio. Empresa atenciosa e cuidadosa. Vale muito a pena.
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) Excellent tour. Attentive and careful company. Well worth it. (Original) Excelente passeio. Empresa atenciosa e cuidadosa. Vale muito a pena.
Product: Papillon Helicopters - Grand Canyon
Very good
Product: Papillon Helicopters - Grand Canyon
Very good
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Grand Canyon
We did the Grand Voyager package and it was truly amazing. We had Sean for the first leg, who was very friendly & he was very knowledgeable about the area. Frank was our guide on the river pontoon and shared with us the stories about the Colorado River & the Indian tribes there. We had Violet at Eagle Point & Skywalk - that was epic. Carly took really great photos for us on the Skywalk & for $50 plus taxes (there was a special on) we got all our photos on USB & 5 printed. Stephen flew us back to base & he had the best song playlist! Overall, very well run & great service.
Product: Papillon Helicopters - Las Vegas
We did the Grand Voyager package and it was truly amazing. We had Sean for the first leg, who was very friendly & he was very knowledgeable about the area. Frank was our guide on the river pontoon and shared with us the stories about the Colorado River & the Indian tribes there. We had Violet at Eagle Point & Skywalk - that was epic. Carly took really great photos for us on the Skywalk & for $50 plus taxes (there was a special on) we got all our photos on USB & 5 printed. Stephen flew us back to base & he had the best song playlist! Overall, very well run & great service.
Product: Papillon Helicopters - Las Vegas
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Grand Canyon
Beautiful flight with professional pilot and crew! Wish I could give our pilot a shoutout but I forgot her name.
Product: Grand Canyon Scenic Airlines
Beautiful flight with professional pilot and crew! Wish I could give our pilot a shoutout but I forgot her name.
Product: Grand Canyon Scenic Airlines
I wish I could give them more than 5 Stars. We went on the "Skywalk Getaway with Heli and Boat" tour and had the time of our lives. This tour is a lot more expensive than most others but it's TOTALLY worth every penny! You get 3 different helicopter rides + a boat tour of the CO River + VIP access, a dedicated tour guide & photographer for the Skywalk tour. Our main Pilot, Alex, was the best! Very knowledgeable, friendly and a lot of fun. Thank you so much to Alex & all of the staff of Papillon Grand Canyon Helicopters for making our vacation an amazing & unforgettable experience!
Product: Papillon Helicopters - Las Vegas