Reviews for Papillon Helicopters
17511 reviews
Excellent service. From the chauffeurs to the pilots, each and every one of the staff are friendly, helpful and knowledgeable. We went on the Grand Canyon tour and enjoyed it so much,we booked for the night time Strip flight.
Product: Papillon Helicopters - Las Vegas
Product: Grand Canyon Scenic Airlines
Product: Grand Canyon Scenic Airlines
Product: Papillon Helicopters - Boulder City
Product: Papillon Helicopters - Boulder City
Great flight. Felt safe from pickup to drop off. The safety 🛟 was a great concern of this company and they explained everything good. We flew with Eric. He was a great pilot, explained everything on the way out. Got us to the destination of the Grand canyon safely. He took photos for us at the landing zone and also prepared or small little snack. As we looked at the Grand canyon from above. The flight back was smooth. They crossed over the strip so you could see what was going on. Landed we handed in our stuff. Stuff. There was no high pressure sales for the pictures that they took of us before we took off. Definitely would use this company again
Product: Papillon Helicopters - Las Vegas
Great flight. Felt safe from pickup to drop off. The safety 🛟 was a great concern of this company and they explained everything good. We flew with Eric. He was a great pilot, explained everything on the way out. Got us to the destination of the Grand canyon safely. He took photos for us at the landing zone and also prepared or small little snack. As we looked at the Grand canyon from above. The flight back was smooth. They crossed over the strip so you could see what was going on. Landed we handed in our stuff. Stuff. There was no high pressure sales for the pictures that they took of us before we took off. Definitely would use this company again
Product: Papillon Helicopters - Las Vegas
Great experience thanks to all at papillon.
Product: Papillon Helicopters - Las Vegas
Great experience thanks to all at papillon.
Product: Papillon Helicopters - Las Vegas
Cancelled our flight - no reason - AFTER receiving a text that the transportation was on the way to pick us up - prepaid and booked in advance - no reschedule - it completed ruined the day - planned trip around this event! Terrible service! We were waiting outside for the transportation when we received the cancellation voicemail. No accommodation made to rebook with other companies.
Product: Papillon Helicopters - Las Vegas
Cancelled our flight - no reason - AFTER receiving a text that the transportation was on the way to pick us up - prepaid and booked in advance - no reschedule - it completed ruined the day - planned trip around this event! Terrible service! We were waiting outside for the transportation when we received the cancellation voicemail. No accommodation made to rebook with other companies.
Product: Papillon Helicopters - Las Vegas
If I could give less than 1 star, I would. Booked a helicopter tour of the Grand Canyon and evening flight over Las Vegas well in advance of our vacation. As instructed, I called and reconfirmed the day before our tour. The next day, three hours before they were supposed to pick us up they called and canceled the booking. Some BS about they couldn't figure out the weight balance. I understand the need for safety and getting the weight balance correct. What I do not understand is not being able to do that in advance when I made the reservations well in advance and had just spoken to them the previous day. If you can't figure out that you may need to calculate this and inform people earlier than 3 hours before a scheduled departure then you are not smart enough to run a business, let alone a helicopter! So, if you are looking for extremely poor customer service, unprofessional, and incompetent staff, you have found your match. Do not be surprised when they screw you at the last minute and leave you high and dry. I was able to book a last minute trip with Maverick tours, and they were very professional, and we had a great experience. I would highly recommend Maverick over these shysters!
Product: Papillon Helicopters - Las Vegas
If I could give less than 1 star, I would. Booked a helicopter tour of the Grand Canyon and evening flight over Las Vegas well in advance of our vacation. As instructed, I called and reconfirmed the day before our tour. The next day, three hours before they were supposed to pick us up they called and canceled the booking. Some BS about they couldn't figure out the weight balance. I understand the need for safety and getting the weight balance correct. What I do not understand is not being able to do that in advance when I made the reservations well in advance and had just spoken to them the previous day. If you can't figure out that you may need to calculate this and inform people earlier than 3 hours before a scheduled departure then you are not smart enough to run a business, let alone a helicopter! So, if you are looking for extremely poor customer service, unprofessional, and incompetent staff, you have found your match. Do not be surprised when they screw you at the last minute and leave you high and dry. I was able to book a last minute trip with Maverick tours, and they were very professional, and we had a great experience. I would highly recommend Maverick over these shysters!
Product: Papillon Helicopters - Las Vegas
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Grand Canyon
This is a must-do. If you're pressed for time, but you still want a big adventure - this is the ticket! It couldn't be any more convenient or well planned. Of course the views are spectacular and unforgettable. The cherry on the top of this sundae was our badass pilot - she rocked!
Product: Grand Canyon Scenic Airlines
This is a must-do. If you're pressed for time, but you still want a big adventure - this is the ticket! It couldn't be any more convenient or well planned. Of course the views are spectacular and unforgettable. The cherry on the top of this sundae was our badass pilot - she rocked!
Product: Grand Canyon Scenic Airlines
Amazing adventure! Chris from Norway was a great pilot and guide! Well worth the money and time! The contracted ground transportation was lacking but the adventure and guide definitely made up for it!
Product: Papillon Helicopters - Las Vegas
Amazing adventure! Chris from Norway was a great pilot and guide! Well worth the money and time! The contracted ground transportation was lacking but the adventure and guide definitely made up for it!
Product: Papillon Helicopters - Las Vegas
Great experience! Very efficient, friendly and clean. Well organized from the minute you walk in the door to the moment you step out of the helicopter. Well worth the money to enjoy GC from this view. Do it!
Product: Papillon Helicopters - Grand Canyon