Reviews for Papillon Helicopters
17521 reviews
Beautiful view.
Product: Papillon Helicopters - Grand Canyon
A 20min flight costs USD 269 (incl taxes) now; that's the only drawback; although the competitor on the same airstrip charges $329. We arrived with group of 9 (no reservation). A discount of USD 10 p.p. was possible. We had to wait for 5 minutes for next flight. The flight was spectacular.
Product: Papillon Helicopters - Grand Canyon
A 20min flight costs USD 269 (incl taxes) now; that's the only drawback; although the competitor on the same airstrip charges $329. We arrived with group of 9 (no reservation). A discount of USD 10 p.p. was possible. We had to wait for 5 minutes for next flight. The flight was spectacular.
Product: Papillon Helicopters - Grand Canyon
the service is lousy, we were waiting for an hour and a half and the transfer never came to pick us up. I call and they tell me that we weren't there, when it's a lie. They do not provide solutions so as not to lose the investment. They are thiefs!
Product: Papillon Helicopters - Las Vegas
the service is lousy, we were waiting for an hour and a half and the transfer never came to pick us up. I call and they tell me that we weren't there, when it's a lie. They do not provide solutions so as not to lose the investment. They are thiefs!
Product: Papillon Helicopters - Las Vegas
We arrived at the heliport with a delay of 30 minutes and now the helicopter is also late. The departure time with the helicopter was scheduled for 11 am. Now it is 12 pm and we’re still waiting to be picked up. We will not have the time to look at this natural wonder with time. Even if they pick us up half an hour later . That's not our idea of spending over $1000. Before I rate the tour, I ask for a response from them. But no response Update: No Self guided Tour possible because we were spending more time in delayes and waiting. So we were picked up now 2:30 pm with the aircraft and go home very disappointed. Thanks for this very bad experience.
Product: Papillon Helicopters - Grand Canyon
We arrived at the heliport with a delay of 30 minutes and now the helicopter is also late. The departure time with the helicopter was scheduled for 11 am. Now it is 12 pm and we’re still waiting to be picked up. We will not have the time to look at this natural wonder with time. Even if they pick us up half an hour later . That's not our idea of spending over $1000. Before I rate the tour, I ask for a response from them. But no response Update: No Self guided Tour possible because we were spending more time in delayes and waiting. So we were picked up now 2:30 pm with the aircraft and go home very disappointed. Thanks for this very bad experience.
Product: Papillon Helicopters - Grand Canyon
I purchased the Grand Canyon Air Tour Deluxe with Hummer and Helicopter upgrades from Papillon for a "Prime Time Tour" which included pickup from my Las Vegas hotel, the flight from Boulder City to Grand Canyon National Park where I was transferred to Buck Wild for the Hummer tour and then finally to Papillon for the helicopter portion of my tour. I had assumed the tour I purchased was all operated by Papillon and not 3 individual companies, but overall it was a great tour. On their website, they suggest booking a tour like this as early in your trip as possible and now I know exactly why. The bus to take me to Boulder City airport was scheduled to pick me up from my hotel at 7:25am on Sunday May 1. While waiting I received a phone call informing me that my tour was cancelled as it was too windy to fly and I was asked if they could reschedule me for Monday May 2. Having paid a non-refundable fee of $834us for this tour, I had no choice but to accept the rescheduled tour even though it conflicted with the opening day of the trade show I was attending in Las Vegas. I had paid extra for a "Prime Time" tour, but the rescheduled tour was not "prime time" and I was not offered a discount or refund for this which was a little dissappointing. I had also opted to pay the additional fee of $15 for a "window seat". I'm not sure what this was actually supposed to be for as all seats on the plane are window seats; Unless this was meant to be the seat beside the pilot, which I did not get. Upon boarding the plane for the flight from Boulder City to GCNP, our pilot , Holly, told us to set the headsets to channel 2 for the in-flight commentary. I don't know if they were all the same or not, but channel 2 gave me a non-english commentary. I tried the other channels and managed to find English on channel 1. Sadly I almost missed seeing the Hoover Dam because I couldn't understand whatever language was being broadcast on the other channels. When we landed at GCNP airport our group was transferred to "Buck Wild Hummer Tours" for the hummer portion of the tour. It was my first trip to the Grand Canyon and our tour guide Trey made it a memorable one. Trey knows the area very well and provided great insight into the things we saw along the way, as well as the stories that go along with the 4 photo op stops that we made on the tour, each giving us a unique view of various parts of the canyon. It would have been nice to make a stop at the Visitor Center in the Grand Canyon National Park. Trey did mention that it's a busy place and of course it contains a gift shop. A stop here, even for half an hour would have made this a perfect tour for me. As the package I purchased included a helicopter tour of the South & North Rim, I was taken direclty back to the airport after leaving GCNP, whereas the rest of the group was taken to Buck Wild's office in Tusayan where they have their own gift shop as well as a Native American trading post which would have been nice to see. I didn't realize that by adding the helicopter tour to my package I would miss out on all of the gift shops. The helicopter portion of the tour was great. I'd never been in a helicopter before, so it was a unique experience and the views of the canyon were incredible. It would have been nice to have more commentary from the pilot as we flew over the canyon, but overall it was a great experience. I did ask at checkin if the front seat of the helicopter was available, but what I didn't know was that the plane and helicopter were operated by separate companies, asking about the helicopter at the Grand Canyon Scenic Airlines check-in was pointless and since there wasn't a separate check-in for the helicopter, I missed out on the opportunity to sit up front next to the pilot. I was unable to find English commentary on any of the radio channels on our return flight. Overall it was a great tour, but I think I should have been offered a refund for the non-existant "Window Seat" I paid for, as well as the premium I paid for the "Prime Time" tour when my tour got rescheduled.
Product: Grand Canyon Scenic Airlines
I purchased the Grand Canyon Air Tour Deluxe with Hummer and Helicopter upgrades from Papillon for a "Prime Time Tour" which included pickup from my Las Vegas hotel, the flight from Boulder City to Grand Canyon National Park where I was transferred to Buck Wild for the Hummer tour and then finally to Papillon for the helicopter portion of my tour. I had assumed the tour I purchased was all operated by Papillon and not 3 individual companies, but overall it was a great tour. On their website, they suggest booking a tour like this as early in your trip as possible and now I know exactly why. The bus to take me to Boulder City airport was scheduled to pick me up from my hotel at 7:25am on Sunday May 1. While waiting I received a phone call informing me that my tour was cancelled as it was too windy to fly and I was asked if they could reschedule me for Monday May 2. Having paid a non-refundable fee of $834us for this tour, I had no choice but to accept the rescheduled tour even though it conflicted with the opening day of the trade show I was attending in Las Vegas. I had paid extra for a "Prime Time" tour, but the rescheduled tour was not "prime time" and I was not offered a discount or refund for this which was a little dissappointing. I had also opted to pay the additional fee of $15 for a "window seat". I'm not sure what this was actually supposed to be for as all seats on the plane are window seats; Unless this was meant to be the seat beside the pilot, which I did not get. Upon boarding the plane for the flight from Boulder City to GCNP, our pilot , Holly, told us to set the headsets to channel 2 for the in-flight commentary. I don't know if they were all the same or not, but channel 2 gave me a non-english commentary. I tried the other channels and managed to find English on channel 1. Sadly I almost missed seeing the Hoover Dam because I couldn't understand whatever language was being broadcast on the other channels. When we landed at GCNP airport our group was transferred to "Buck Wild Hummer Tours" for the hummer portion of the tour. It was my first trip to the Grand Canyon and our tour guide Trey made it a memorable one. Trey knows the area very well and provided great insight into the things we saw along the way, as well as the stories that go along with the 4 photo op stops that we made on the tour, each giving us a unique view of various parts of the canyon. It would have been nice to make a stop at the Visitor Center in the Grand Canyon National Park. Trey did mention that it's a busy place and of course it contains a gift shop. A stop here, even for half an hour would have made this a perfect tour for me. As the package I purchased included a helicopter tour of the South & North Rim, I was taken direclty back to the airport after leaving GCNP, whereas the rest of the group was taken to Buck Wild's office in Tusayan where they have their own gift shop as well as a Native American trading post which would have been nice to see. I didn't realize that by adding the helicopter tour to my package I would miss out on all of the gift shops. The helicopter portion of the tour was great. I'd never been in a helicopter before, so it was a unique experience and the views of the canyon were incredible. It would have been nice to have more commentary from the pilot as we flew over the canyon, but overall it was a great experience. I did ask at checkin if the front seat of the helicopter was available, but what I didn't know was that the plane and helicopter were operated by separate companies, asking about the helicopter at the Grand Canyon Scenic Airlines check-in was pointless and since there wasn't a separate check-in for the helicopter, I missed out on the opportunity to sit up front next to the pilot. I was unable to find English commentary on any of the radio channels on our return flight. Overall it was a great tour, but I think I should have been offered a refund for the non-existant "Window Seat" I paid for, as well as the premium I paid for the "Prime Time" tour when my tour got rescheduled.
Product: Grand Canyon Scenic Airlines
Limousine pick-up from hotel was 20 minutes late; no apology and no courtesy call to inform of this. Registration at airport was smooth and easy. Helicopter ride was fantastic with a younger, inexperienced pilot. It would have been nice if he were more knowledgeable of the canyon as could not answer some of the questions thrown at him by fellow travellers. Pathetic excuse for food at landing, babybel cheese and dry biscuits. Bubbles okay, Great flight back and down the strip. Some travellers herded onto minibus on return and we had to wait another 15-20 minutes for our limo back to the hotel. Apologies given. We paid nearly $600 each for this trip and would expect better limo service and better food.
Product: Papillon Helicopters - Las Vegas
Limousine pick-up from hotel was 20 minutes late; no apology and no courtesy call to inform of this. Registration at airport was smooth and easy. Helicopter ride was fantastic with a younger, inexperienced pilot. It would have been nice if he were more knowledgeable of the canyon as could not answer some of the questions thrown at him by fellow travellers. Pathetic excuse for food at landing, babybel cheese and dry biscuits. Bubbles okay, Great flight back and down the strip. Some travellers herded onto minibus on return and we had to wait another 15-20 minutes for our limo back to the hotel. Apologies given. We paid nearly $600 each for this trip and would expect better limo service and better food.
Product: Papillon Helicopters - Las Vegas
Great helicopter pilots who flew us over the Grand Canyon for an amazing view that we otherwise would not have experienced.
Product: Papillon Helicopters - Grand Canyon
Great helicopter pilots who flew us over the Grand Canyon for an amazing view that we otherwise would not have experienced.
Product: Papillon Helicopters - Grand Canyon
This activity was a lot of fun. We were picked up in a limo. Our pilot was knowledgable and funny. Fantastic views of Vegas at night. Would definitely reccomend.
Product: Papillon Helicopters - Las Vegas
This activity was a lot of fun. We were picked up in a limo. Our pilot was knowledgable and funny. Fantastic views of Vegas at night. Would definitely reccomend.
Product: Papillon Helicopters - Las Vegas
Product: Grand Canyon Scenic Airlines
Product: Grand Canyon Scenic Airlines
An absolutely amazing experience! Our pilot was so incredibly knowledgeable, experienced and funny with the greatest playlist for the ride!! The views are stunning! Worth every penny!!!
Product: Papillon Helicopters - Boulder City
An absolutely amazing experience! Our pilot was so incredibly knowledgeable, experienced and funny with the greatest playlist for the ride!! The views are stunning! Worth every penny!!!
Product: Papillon Helicopters - Boulder City
Product: Papillon Helicopters - Boulder City