Reviews for Papillon Helicopters
10377 reviews
Product: Tusayan: Grand Canyon Helicopter Ride with Optional Hummer
Product: Grand Canyon West Plane, Helicopter & Boat Tour from Vegas
Product: Grand Canyon West Plane, Helicopter & Boat Tour from Vegas
We had an Amazing Experience!! I suggest this tour to everyone and anyone who has or has not seen the Grand Canyon. Just breathtaking, we could have just sat there and took it in the whole day and it still wouldn’t give it justice. Thank you for this awesome tour
Product: Las Vegas: Grand Canyon Helicopter Landing Tour
Product: Grand Canyon Village: Helicopter Tour & Hummer Tour Options
Absolutely amazing loved the trip from start to end. The highlight was the Colorado river tour listening to the history of the tribe. The helicopter too. For us the plane was a little long but a great trip. The food voucher was unexpected $28 each! The booking information suggested tour operators also called you they don’t. So make sure you can 24 hours before to confirm. Bus collected us from parking garage at PH hotel. Everything ran smoothly. Highly recommend this tour. Worth every penny.
Product: Grand Canyon West Plane, Helicopter & Boat Tour from Vegas
(Translated by Google) Perfectly organized and professional! The pilot was fantastic, thank you Jarrad!!! A magnificent experience to have if you can; the Grand Canyon seen from the sky is breathtaking! (Original) Parfaitement organisé et sérieux! Le pilote a été top, merci Jarrad!!! Magnifique expérience à faire si vous le pouvez, le grand canyon vu du ciel c’est à couper le souffle!
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) Perfectly organized and professional! The pilot was fantastic, thank you Jarrad!!! A magnificent experience to have if you can; the Grand Canyon seen from the sky is breathtaking! (Original) Parfaitement organisé et sérieux! Le pilote a été top, merci Jarrad!!! Magnifique expérience à faire si vous le pouvez, le grand canyon vu du ciel c’est à couper le souffle!
Product: Papillon Helicopters - Grand Canyon
Nous avons beaucoup aimé le tour en hélicoptere, c'était extraordinaire. En revanche, nous n'avont pas trop aimé le tour en Hummer. On s'attendait à aller dans des endroits moins touristique. Il nous déposait à des points de vue où on aurait pu aller tout seul, sans guide.
Product: Grand Canyon Village: Helicopter Tour & Hummer Tour Options
Product: From Las Vegas: Grand Canyon Helicopter Air Tour
Attività molto bella, vedere questo spettacolo dall’alto è veramente emozionante. Sul sito c’è scritto che si tornava indietro per le 13 e invece alle 11 eravamo già atterrati dopo esser partiti alle 9.15. Un po deluso da questo visto il costo. Comunque molto molto bello
Product: From Las Vegas: Grand Canyon Helicopter Air Tour
Parfait
Product: Las Vegas: Night Helicopter Flight over Las Vegas Strip
Absolutely unreliable, poorly managed, and highly unprofessional company. I strongly do not recommend it. We are Spanish travelers and drove for hours specifically for this experience, as part of a tightly scheduled itinerary. This is not a place you simply pass through or can easily return to, so missing this opportunity is not a minor inconvenience. What is even more disappointing is not just losing the experience, but being treated like just another number, with no consideration at all. We booked more than 40 days in advance, fully prepaid, and even received a confirmation the day before, which makes what happened even more unacceptable. Upon arrival, we were informed on the spot that one of their helicopters was out of service. No clear rescheduling time was provided — we were simply told flights might resume in 3 to 4 hours, with no certainty whatsoever. They had all our contact details and never informed us in advance. It was clearly an overbooking situation, with many passengers affected. After reading other reviews, it is evident that this is not an isolated incident but a recurring pattern. Customers are showing up, fully booked and confirmed, only to be turned away at the last minute. This is completely unacceptable. The on-site management was unacceptable. Staff were completely overwhelmed and unable to handle the situation. They refused to provide any written confirmation stating that the service was not delivered due to their fault and gave questionable excuses, such as “no internet,” to avoid documenting anything. A supervisor (“Michael”) showed no accountability and offered no real solution or compensation. They also hide behind third-party booking systems, which significantly delays refunds. Bottom line: we left without flying, without our money, and without any written proof of what happened. Their only “solution” was to send us to a QR code so that we, the affected customers, had to file the claim ourselves, shifting all responsibility onto us. Customer treatment was even worse. Communication was distant and unhelpful, even when Spanish-speaking staff were present. One employee ended the interaction abruptly with a dismissive “bye” gesture, waving her hands toward the exit. Later, they attempted to deflect responsibility with unfounded accusations. We lost not only the experience, but also valuable travel time. We are currently escalating this through formal consumer protection channels. This company shows no respect for customers’ time, money, or experience. If this is how they operate on the ground, it seriously raises concerns about their professionalism and safety standards in the air.
Product: Papillon Helicopters - Grand Canyon
Absolutely unreliable, poorly managed, and highly unprofessional company. I strongly do not recommend it. We are Spanish travelers and drove for hours specifically for this experience, as part of a tightly scheduled itinerary. This is not a place you simply pass through or can easily return to, so missing this opportunity is not a minor inconvenience. What is even more disappointing is not just losing the experience, but being treated like just another number, with no consideration at all. We booked more than 40 days in advance, fully prepaid, and even received a confirmation the day before, which makes what happened even more unacceptable. Upon arrival, we were informed on the spot that one of their helicopters was out of service. No clear rescheduling time was provided — we were simply told flights might resume in 3 to 4 hours, with no certainty whatsoever. They had all our contact details and never informed us in advance. It was clearly an overbooking situation, with many passengers affected. After reading other reviews, it is evident that this is not an isolated incident but a recurring pattern. Customers are showing up, fully booked and confirmed, only to be turned away at the last minute. This is completely unacceptable. The on-site management was unacceptable. Staff were completely overwhelmed and unable to handle the situation. They refused to provide any written confirmation stating that the service was not delivered due to their fault and gave questionable excuses, such as “no internet,” to avoid documenting anything. A supervisor (“Michael”) showed no accountability and offered no real solution or compensation. They also hide behind third-party booking systems, which significantly delays refunds. Bottom line: we left without flying, without our money, and without any written proof of what happened. Their only “solution” was to send us to a QR code so that we, the affected customers, had to file the claim ourselves, shifting all responsibility onto us. Customer treatment was even worse. Communication was distant and unhelpful, even when Spanish-speaking staff were present. One employee ended the interaction abruptly with a dismissive “bye” gesture, waving her hands toward the exit. Later, they attempted to deflect responsibility with unfounded accusations. We lost not only the experience, but also valuable travel time. We are currently escalating this through formal consumer protection channels. This company shows no respect for customers’ time, money, or experience. If this is how they operate on the ground, it seriously raises concerns about their professionalism and safety standards in the air.
Product: Papillon Helicopters - Grand Canyon
Product: Grand Canyon Village: Helicopter Tour & Hummer Tour Options
The views were amazing. The guide knew just where to fly and pointed out unique sights.
Product: Grand Canyon Village: Helicopter Tour & Hummer Tour Options
Product: Las Vegas: Grand Canyon Helicopter Landing Tour
You have false advertisement for this tour!! It states that it’s a 1 HOUR long helicopter ride over the Vegas Strip, however, we was up in the helicopter for 15-20 minutes MAX! I am disgusted and appalled with how you are getting away with falsely advertising something that isn’t true! Myself and my partner have booked various activities through your company and spent a lot of money with yourselves including the price it cost for this tour! The reason I booked this tour with yourselves is because you state that it’s a 1 hour long helicopter ride but that isn’t the truth at all. You literally get 15-20 minutes in the helicopter. I feel that I should be compensated having spent all this money on the trip with the belief that we were getting a 1 hour long helicopter ride as per what you have advertised this as. I will be leaving further reviews over social media advising people to not book this trip with yourselves as you lie about the duration of time that you get for this ride!
Product: Las Vegas: Night Helicopter Flight over Las Vegas Strip
(Translated by Google) A truly wonderful experience! Contrary to previous reviews, we were picked up at the exact time we had booked; everything was very well organized! And the experience was simply amazing! Thank you, Papillon Helicopters! (Original) Une très belle expérience ! Contrairement aux précédents commentaires, nous avons été pris à l’heure que l’on avait réservée, tout est très bien organisé ! Et l'expérience est juste dingue ! Merci Papillon Helicopters
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) A truly wonderful experience! Contrary to previous reviews, we were picked up at the exact time we had booked; everything was very well organized! And the experience was simply amazing! Thank you, Papillon Helicopters! (Original) Une très belle expérience ! Contrairement aux précédents commentaires, nous avons été pris à l’heure que l’on avait réservée, tout est très bien organisé ! Et l'expérience est juste dingue ! Merci Papillon Helicopters
Product: Papillon Helicopters - Grand Canyon