Reviews for Papillon Helicopters
10914 reviews
Amazing experience to see the Grand Canyon from above. Pilot John was very friendly and a nice guy. I enjoyed the flight 100% !!!
Product: Papillon Helicopters - Grand Canyon
We went on the helicopter on the west side. It took us down into the canyon. From there, we walked down some stairs and got on a boat in the Colorado river! The entire trip was maybe and hour and a half. Best decision ever. If your going for spectacular, this is it! Friendly staff, and safe travels.
Product: Papillon Helicopters - Boulder City
Sweet
Product: Papillon Helicopters - Grand Canyon
We had an amazing experience from the moment we were picked up at our hotel. To see the Grand Canyon and ride along the Colorado River with a helicopter all in one day was perfect for us! Thank you again.
Product: Grand Canyon Scenic Airlines
It is really really disappointing that I booked my Grand Canyon tour with you guys. PATHETIC. Here is my feedback. We are a party of four and as stated in the terms and condition to report 30 mins prior boarding, we reached an hour before and checked in at the reservation counter. Andrew (Papillon) representative there told us as we are early, he is going to put us at 11:00 AM helicopter. We are really very happy because we can complete the tour earlier and return to Las Vegas to take our return flight. However, this is the ONLY happy thing, and the wait continues. Suddenly we witness, some groups reached later than us are being given rides first and we continue to wait. Upon asking the representative, it was told to us that these are VIP tours and need to accommodate first as they have return flight timings and this is a COMPANY POLICY. It seems we do not have any value for time. There after other parties whose ride times are later than us (11:30 AM, 12:00, 12:20 PM are accommodated before us and we keep on waiting. To top it off, Andrew actually handed the tickets of the 12:30s right in front of us to them so that we would go last in the line. It seems Andrew does this purposely, may be because we are INDIANS/Black because I observed the same behavior with to another similar party. The same behavior continued from the person attending to the flight takeoff, atleast for us. He kept us waiting for an extra chopper even though there was one standing right there, which he loaded with the next party. There is no network there, so no option of calling any other customer service for help. Due to the above mismanagement our whole helicopter tour got delayed by more than 2 hours. We are really thankful to the ground crew and other passengers on our way back who helped us by giving their chopper flight as we have a return flight. In turn we missed the other Grand Canyon points like Skywalk, Eagle and Guano point for which we have purchased the ticket. I would like to ask 2 questions: 1. If VIP tours needs to be accommodated (As per COMPANY POLICY) in spite of a scheduled tour which has been paid, booked and ticketed, why this is NOT mentioned under terms and conditions. If this would have been mentioned, I would not have taken the tour. 2. Even if the tour got delayed due to some reason how come the later scheduled tours are accommodated first. There is NO ZERO rating else I would have rated the same in Google and Tripadvisor. Maverick would have been a better option. To all who are taking Grand Canyon Helicopter Tour please use Maverick. They are far better than this.
Product: Papillon Helicopters - Grand Canyon
What a great experience! If this is not on your bucket list, add it
Product: Papillon Helicopters - Grand Canyon
Beautiful tour! All staff were courteous and friendly. Our pilot was great.
Product: Papillon Helicopters - Grand Canyon
This was so much fun! Our pilot was amazing, and she gave us facts and history about the Grand Canyon we would have never known. We were able to see the north rim all the way to the south rim! What a great way to see the Grand Canyon!
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Grand Canyon
The staff was very accommodating, we booked a private tour for 6 but I was off on some of the weights that exceeded the limit. They put two of my kids in with another group but gave them front seats and the rest of us had a private tour. Great tour and thanks for working with us.
Product: Papillon Helicopters - Grand Canyon
BAD EXPERIENCE, period. Andrew went out of his way to make sure of it. We had to completely cut short the rest of the trip since we had a flight back from LV and we could have done fine if Andrew had not deliberately delayed our trip by about 2 hours. Our trip was at 1130, we arrived at 1030 as asked. Family of 4. Reception (Andrew) said he will put us on the 11, and we kept waiting ever since. We did tell Andrew that we had a flight back, kept requesting for considering, and the least I would expect is that they kept their timing of 1130. But no, every single party coming in after us got their ride first, the 1120s, the 1145s the 1200s, the 1220s, you name it ! He said all were VIPs so it was company policy ! To top it off, Andrew actually handed the tickets of the 1230s right in front of us to them so that we would go last in the line. May be he does not like Indians or blacks since he was not being nice to another similar party. If you were white, you were fine ! And please don't get me wrong, I have a lot of lovely friends in all communities. The person attending to the flight takeoff was no better either, for us at least (may be Andrew tipped him off).. kept us waiting for an extra chopper even though there was one standing right there, which he loaded with the next party. There is no network there, so no option of calling any other customer service for help. The ground crew was far better though, to be fair. The passengers on our way back helped us by giving up their chopper flight to us, we are very thankful to them. I had opted for Maverick last time, it was a great choice, though it is really more about the person involved. Maverick was full this time, but will recommend them. Not at all pleased with Papillion.
Product: Papillon Helicopters - Grand Canyon
Amazing flight over the grand canyon.
Product: Papillon Helicopters - Grand Canyon
Very poor service, they sold way more tickets than their available capacity and we have been waiting hours here with no definitive ETA. Wasted time and effort. Avoid them.
Product: Papillon Helicopters - Grand Canyon
Was very cool and very safe. They did a great job ..best way to see the grand canyon
Product: Papillon Helicopters - Grand Canyon
Product: Grand Canyon Scenic Airlines
Product: Grand Canyon Scenic Airlines
Amazing, the pilot was informative and cared about your adventure, views can only be seen not described. Staff friendly and helpful. Worth the price!
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Las Vegas
I enjoyed my stay at the surf side hotel. I will be back !!!
Product: Grand Canyon Scenic Airlines
Product: Grand Canyon Helicopters