Reviews for Papillon Helicopters
16997 reviews
(Translated by Google) The excursions were very expensive for what they offered. They also charged me $30 per extra person, just for us out of approximately 20 people. (Original) Excursiones muy caras para lo que ofrecen, Además me cobraron 30$ por pax extra , solo a nosotros de aprox 20 personas
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) A unique experience, to be done at least once in a lifetime (Original) Esperienza unica, da fare almeno una volta nella vita
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) A unique experience, to be done at least once in a lifetime (Original) Esperienza unica, da fare almeno una volta nella vita
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Las Vegas
Product: Papillon Helicopters - Las Vegas
Product: Grand Canyon Helicopters - Grand Canyon Village
Product: Grand Canyon Helicopters - Grand Canyon Village
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Grand Canyon
This has to be the worst customer experience I have had in years in the travel industry. We booked a helicopter tour with Grand Canyon Helicopters which is also Papillon Helicopters via our concierge at our hotel in Vegas. As we could not get onto a helicopter tour on the day we initially requested we decided to change our flights back to Washington DC so as not to miss out on this experience. So after spending over $1000 to change our flights and extending our hotel booking we were all set to go in two days time and received our confirmation number. Having gone to all this trouble I then phoned Grand Canyon Helicopters on the morning of our flight to confirm that all was still on track at approximately 10:00 and was given the assurance everything was fine. We waited for their bus to collect us at our hotel (The Mandalay Bay) and as we stepped onto the bus, the driver from Grand Canyon Helicopters informed me that our helicopter flight was cancelled. To say that I was gutted and annoyed would be an understatement. I bottled my frustration and asked to be taken to the helipad in the (naive) belief that there must be some mistake. The bus driver then made an incredible statement by saying he was most embarrassed especially as this happens a lot with this company! There were at least 6 other people on the bus. Well upon arrival at the helipad I approached one of their staff at the front desk and was told sorry and there was nothing they could do and they refused to give me a reason as to why our trip was cancelled. I then explained that we had flown from DC specially for this trip and had traveled over 10 000 miles from home (we left last year in January 2022 and sailed our yacht to Annapolis in the Chesapeake Bay via the Caribbean from South Africa) I also mentioned that I had spent an additional $1000 to get on this helicopter flight. All I got in return was one word ….. sorry! So I pleaded for them to make a plan and asked them if they could contact another Helicopter company. Their response was that they don’t do that and we’re not prepared to find an alternative, offer any compensation or drive me to the other helicopter tour company (even though it was just down the road) or return us to our hotel I then asked to speak to the manager as this young ladies attitude was just down right obnoxious and rude given that I had personally confirmed our flight two hours previously. The manager’s attitude and approach was even worse than her assistant! I then left their building while my wife waited inside and contacted Maverick Helicopters myself to see if there were any spaces available on their helicopters. There was not! However their tone and attitude was the polar opposite of Papillon helicopters and they had huge empathy for our predicament. I still have no answer as to why our trip was cancelled without any warning( the driver was radioed in the bus while on his way to pick us up at the hotel) Given their total lack of transparency, it’s probably because they could not fill the flight we were on. It definitely was not a weather issue as the other passengers on the bus got to go on their trip and surely if it was a mechanical issue they would have disclosed that and I understand these things can happen. I did get one of their bus drivers to return us to our hotel about 20 minutes later when I explained our predicament to him. So in a nutshell avoid GRAND CANYON HELICOPTERS at all costs, unless you would like a repeat of our experience and others. There are other reviews on the web where others have suffered a similar experience to me and my wife. Some of them were lucky enough that they could reschedule for another day. We did not have that luxury of time. Upon further research Maverick Helicopters is a superior and way more professional operator than than Papillon Helicopters. This was confirmed to me by three different concierges at two different hotels. The Mandalay Bay hotel felt so bad about our situation they gave us a complimentary meal even though all they had done was make the booking
Product: Grand Canyon Helicopters
This has to be the worst customer experience I have had in years in the travel industry. We booked a helicopter tour with Grand Canyon Helicopters which is also Papillon Helicopters via our concierge at our hotel in Vegas. As we could not get onto a helicopter tour on the day we initially requested we decided to change our flights back to Washington DC so as not to miss out on this experience. So after spending over $1000 to change our flights and extending our hotel booking we were all set to go in two days time and received our confirmation number. Having gone to all this trouble I then phoned Grand Canyon Helicopters on the morning of our flight to confirm that all was still on track at approximately 10:00 and was given the assurance everything was fine. We waited for their bus to collect us at our hotel (The Mandalay Bay) and as we stepped onto the bus, the driver from Grand Canyon Helicopters informed me that our helicopter flight was cancelled. To say that I was gutted and annoyed would be an understatement. I bottled my frustration and asked to be taken to the helipad in the (naive) belief that there must be some mistake. The bus driver then made an incredible statement by saying he was most embarrassed especially as this happens a lot with this company! There were at least 6 other people on the bus. Well upon arrival at the helipad I approached one of their staff at the front desk and was told sorry and there was nothing they could do and they refused to give me a reason as to why our trip was cancelled. I then explained that we had flown from DC specially for this trip and had traveled over 10 000 miles from home (we left last year in January 2022 and sailed our yacht to Annapolis in the Chesapeake Bay via the Caribbean from South Africa) I also mentioned that I had spent an additional $1000 to get on this helicopter flight. All I got in return was one word ….. sorry! So I pleaded for them to make a plan and asked them if they could contact another Helicopter company. Their response was that they don’t do that and we’re not prepared to find an alternative, offer any compensation or drive me to the other helicopter tour company (even though it was just down the road) or return us to our hotel I then asked to speak to the manager as this young ladies attitude was just down right obnoxious and rude given that I had personally confirmed our flight two hours previously. The manager’s attitude and approach was even worse than her assistant! I then left their building while my wife waited inside and contacted Maverick Helicopters myself to see if there were any spaces available on their helicopters. There was not! However their tone and attitude was the polar opposite of Papillon helicopters and they had huge empathy for our predicament. I still have no answer as to why our trip was cancelled without any warning( the driver was radioed in the bus while on his way to pick us up at the hotel) Given their total lack of transparency, it’s probably because they could not fill the flight we were on. It definitely was not a weather issue as the other passengers on the bus got to go on their trip and surely if it was a mechanical issue they would have disclosed that and I understand these things can happen. I did get one of their bus drivers to return us to our hotel about 20 minutes later when I explained our predicament to him. So in a nutshell avoid GRAND CANYON HELICOPTERS at all costs, unless you would like a repeat of our experience and others. There are other reviews on the web where others have suffered a similar experience to me and my wife. Some of them were lucky enough that they could reschedule for another day. We did not have that luxury of time. Upon further research Maverick Helicopters is a superior and way more professional operator than than Papillon Helicopters. This was confirmed to me by three different concierges at two different hotels. The Mandalay Bay hotel felt so bad about our situation they gave us a complimentary meal even though all they had done was make the booking
Product: Grand Canyon Helicopters
Totally worth for it! Try to fly with Jimmy Long, he is awesome person!
Product: Papillon Helicopters - Las Vegas
Totally worth for it! Try to fly with Jimmy Long, he is awesome person!
Product: Papillon Helicopters - Las Vegas
(Translated by Google) The canyon excursion was very disappointing. It was far too expensive for what they offered. (Original) Excursion al cañon muy floja, Demasiado caro para lo que ofrecen
Product: Papillon Helicopters - Las Vegas
(Translated by Google) The canyon excursion was very disappointing. It was far too expensive for what they offered. (Original) Excursion al cañon muy floja, Demasiado caro para lo que ofrecen
Product: Papillon Helicopters - Las Vegas
Don't take the Las Vegas tour! It's very short, it goes around the city and if you are seated the right side of the helicopter you won't see anything. They distribute the seats to balance the helicopter: if you are being seated at the left side you will see the views, if not you will not see anything. A scam
Product: Papillon Helicopters - Grand Canyon
Don't take the Las Vegas tour! It's very short, it goes around the city and if you are seated the right side of the helicopter you won't see anything. They distribute the seats to balance the helicopter: if you are being seated at the left side you will see the views, if not you will not see anything. A scam
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) It was a great experience and I recommend it. However, it's not good that Jennifer Medeiros had a dismissive attitude. I asked if I could buy another ticket and she said, "I'll register you and you sit down." I asked again and she gave me the same answer, as if I were stupid. She never told me there were no tickets or that nothing could be done. 😞 But otherwise, it was excellent. (Original) Fue una experiencia super y lo recomiendo Solo no esta bien que tenga una actidud despresiva de la que me asistio JENNIFER MEDEIROS pedi que si podia comprar otro boleto y medijo te voy a registrar y sientate le volvi a preguntar y me respodio lo mismo Como si estubiera tonta , y nunca fue para decirme no hay boletos no se puede nada 😞 pero de lo demas excellent.
Product: Grand Canyon Helicopters
(Translated by Google) It was a great experience and I recommend it. However, it's not good that Jennifer Medeiros had a dismissive attitude. I asked if I could buy another ticket and she said, "I'll register you and you sit down." I asked again and she gave me the same answer, as if I were stupid. She never told me there were no tickets or that nothing could be done. 😞 But otherwise, it was excellent. (Original) Fue una experiencia super y lo recomiendo Solo no esta bien que tenga una actidud despresiva de la que me asistio JENNIFER MEDEIROS pedi que si podia comprar otro boleto y medijo te voy a registrar y sientate le volvi a preguntar y me respodio lo mismo Como si estubiera tonta , y nunca fue para decirme no hay boletos no se puede nada 😞 pero de lo demas excellent.
Product: Grand Canyon Helicopters
(Translated by Google) Best helicopter tours at night. (Original) 夜游最佳的直升机.
Product: Papillon Helicopters - Las Vegas