Reviews for Legoland Discovery Center

La marca LEGO siempre ha hecho mucho por el sano entretenimiento de chicos y grandes

We recently purchased tickets to visit your location to celebrate the birthday of a close friend who absolutely loves Legos. In total, we bought four adult tickets online, including the Aquarium Package, and traveled an hour and a half to experience it. Upon arrival, the cashier checked our tickets with no issues and confirmed that it was just the four of us. However, after moving past the first room, we were stopped by a staff member in the photo area who asked where our child was. When we explained that we didn't have a child with us and it was just us adults, she informed us that adults are not allowed to visit without a child aged 15 or younger. We were incredibly disappointed. The online checkout system allowed us to purchase four adult tickets without any warning or notification stating that a child was required for entry. As Lego fans—and noting that the boxes themselves say "Ages 6 to 99+"—we were shocked to be turned away. We requested an immediate refund and waited 10 to 15 minutes for a manager to process it on the spot. While we were waiting, we noticed another adult couple being turned away for the exact same reason. While the manager did issue a full refund and we understand that child safety is the priority behind this policy, the execution on the website could be greatly improved. It seemed like your staff deals with this issue multiple times a day. To help future guests plan accordingly and save your team from having to turn disappointed paying customers away, please consider adding a mandatory, noticeable prompt or restriction on your online ticketing platform. Preventing the purchase of standalone adult tickets—or requiring a clear acknowledgment of the child policy before checkout—would solve this issue for everyone.

We recently purchased tickets to visit your location to celebrate the birthday of a close friend who absolutely loves Legos. In total, we bought four adult tickets online, including the Aquarium Package, and traveled an hour and a half to experience it. Upon arrival, the cashier checked our tickets with no issues and confirmed that it was just the four of us. However, after moving past the first room, we were stopped by a staff member in the photo area who asked where our child was. When we explained that we didn't have a child with us and it was just us adults, she informed us that adults are not allowed to visit without a child aged 15 or younger. We were incredibly disappointed. The online checkout system allowed us to purchase four adult tickets without any warning or notification stating that a child was required for entry. As Lego fans—and noting that the boxes themselves say "Ages 6 to 99+"—we were shocked to be turned away. We requested an immediate refund and waited 10 to 15 minutes for a manager to process it on the spot. While we were waiting, we noticed another adult couple being turned away for the exact same reason. While the manager did issue a full refund and we understand that child safety is the priority behind this policy, the execution on the website could be greatly improved. It seemed like your staff deals with this issue multiple times a day. To help future guests plan accordingly and save your team from having to turn disappointed paying customers away, please consider adding a mandatory, noticeable prompt or restriction on your online ticketing platform. Preventing the purchase of standalone adult tickets—or requiring a clear acknowledgment of the child policy before checkout—would solve this issue for everyone.

My son Wesley had a fun time. We loved it! He loved building with the legos.

Product: LEGOLAND® Discovery Center New Jersey

My son Wesley had a fun time. We loved it! He loved building with the legos.

Wear pants and gloves and a parka even if it's summer it's so cold in here you need to ask for hot water at the coffee shop kid to get feeling back in your hands

Wear pants and gloves and a parka even if it's summer it's so cold in here you need to ask for hot water at the coffee shop kid to get feeling back in your hands

Wear pants and gloves and a parka even if it's summer it's so cold in here you need to ask for hot water at the coffee shop kid to get feeling back in your hands

Combo tickets were sold to us for both Legoland and Sea Life aquarium for 3pm. We went to Legoland after the aquarium and were not granted access because last entry to Legoland is 1.5 hours before closing. We got there at 4:45pm and they close at 6pm. We were visiting from out of state and flying home the next day; my kids were crushed. They would have had plenty of time to enjoy the park if we were allowed in. We visited this Legoland previously and my kids were bored after 2 hours. The manager gave us a refund which helped, but I still had to deal with upset kids. In my opinion, Legoland should not be selling combo tickets that late in the day.