Reviews for Empire State Building
5195 reviews
Product: NYC Empire State Building - Observation Deck & Museum Ticket
A great way to see the city and the history of an iconic building
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Great experience
My favorite tour of the trip. Building was awesome! Staff could've been a bit more helpful when my friend and I got separated.
Product: NYC Empire State Building Observation Deck Ticket
“The Empire State Building’s Greatest Asset: Sharon”
Here’s a polished version that highlights Sharon’s impact in a way management is likely to appreciate: Sharon is the reason we had a truly exceptional experience at the Empire State Building. The moment you enter the ticket lobby, you’re likely to meet Sharon—and if you’re like most visitors, you’ll quickly realize how invaluable she is. While many guests begin by attempting to use the kiosks on their own, nearly everyone eventually turns to Sharon for assistance. During the 15 minutes we spent in the lobby, I watched patron after patron seek her help, and she assisted each one with remarkable patience, professionalism, and genuine enthusiasm. What stood out most was that Sharon didn’t just answer questions—she elevated the entire experience. Her extensive knowledge, engaging personality, and willingness to go above and beyond transformed what could have been a routine stop into an enjoyable and memorable part of our visit. In fact, we found ourselves staying longer than expected, taking photos and enjoying our conversations with her. Employees like Sharon are rare. She is an outstanding ambassador for the Empire State Building and exemplifies the level of customer service that leaves a lasting impression on visitors. Management should know that Sharon’s dedication, expertise, and positive attitude directly contribute to the exceptional reputation of this iconic destination.
Product: NYC Empire State Building Observation Deck Ticket
Product: NYC: Empire State Building Express Tickets – Skip the Line
Product: NYC Empire State Building - Iconic Observation Deck & Museum
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Gut
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Great experience but paid 330 gbp for fast track and it wasn’t available
Product: NYC: Empire State Building Express Tickets – Skip the Line
Great experience but paid 330 gbp for fast track and it wasn’t available
Product: NYC Empire State Building - Iconic Observation Deck & Museum
Product: NYC Empire State Building - Observation Deck & Museum Ticket
À faire
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Tutto perfetto. Forse salire al piano 102 risulta troppo costoso. Si potrebbe prevedere un prezzo più vantaggioso
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Product: NYC Empire State Building - Observation Deck & Museum Ticket
Must go
Defo a worthwhile visit, the history and story around this magnificent building is worth the trip. The highlight is the views of the city and would recommend doing this trip.at night when dark.
Product: NYC Empire State Building Observation Deck Ticket
Perfect first day experience
Incredible views. Great first day in the city experience. Went at sunset and the lighting made the city glow.
Product: NYC Empire State Building Observation Deck Ticket
Sharon B - amazing member of the Empire State Team
We had an issue with our tickets after they were incorrectly processed by a third-party provider, but Sharon B. went above and beyond to help us get everything sorted out. She was friendly, professional, and incredibly helpful throughout the whole process, taking the stress out of what could have been a very frustrating situation. Thanks to Sharon, we were able to enjoy our visit without any further problems. Excellent customer service and a real credit to the team. Thank you, Sharon!
Product: NYC Empire State Building Observation Deck Ticket
Incredible Views from the 86th and 102nd Floors
We had a great experience visiting the Empire State Building and would definitely recommend adding the 102nd-floor upgrade. We booked the Express Pass for a Saturday morning around 9:00 a.m., and honestly, the crowds were light enough that we didn’t really need it. However, I can see the value for visitors who like to linger longer at each exhibit or are visiting during busier times. The views from both the 86th and 102nd floors were incredible and gave us a unique perspective of New York City. Everything was well organized, the staff were friendly, and the experience felt smooth from start to finish. Overall, it was a memorable visit and one of the highlights of our trip.
Product: NYC Empire State Building Observation Deck Ticket