Reviews for Detour Roatan
54 reviews
Disappointing and not as advertised
We were disappointed. The tour is advertised as two stops, but the first “stop” was just a slow loop around Anthony’s Key Resort to view dolphins in open-water pens — there was no opportunity to disembark or even to stop, and none was offered. The second stop, which included snorkeling, was much better. The rum punches on board were watered down, and the food was limited to a single chicken kebab with a few chips and salsa (as advertised, but clearly low value). The music was repetitive and the crew were not very attentive. Note: the catamaran’s forward section is solid decking rather than a netted trampoline. It’s still a catamaran, but if you expected a front net to lounge on, it won’t be available.
Product: Roatan Catamaran Cruise Tours and Sailing Charters
Viator is clueless!
The tour operator cancelled us yesterday and obviously Viator had no idea! They rescheduled us for tomorrow, but we are still trying to move other activities so that we can try to make it.
Product: Roatan Catamaran Cruise Tours and Sailing Charters
Nice Affordabe Golf Diversion; Turnkey, they make it easy
Very cute course making a comeback. For what it is and cost, we loved it. Manager was so cool and accommodating. Nice diversion from the beautiful water, snorkeling, diving, etc. This little course will test your short iron tee accuracy for sure. Greens and tees are a little rugged so if you're a country club snob go to Wailea and pay 5--10X more. They bend over backward; ride each way, clubs, cart, green fee, balls, tees and a drink.
Product: Roatan Golf at The Black Iguana Course
The driver was very...
The driver was very friendly and helpful. Even stopped at store for us to buy some snacks. But the island itself wasn’t worth the money. The water was really dirty , doesn’t look like the pictures at all. It was nice to experience but it was a disappointment. Stay on west bay beach , it’s the best
Product: Roatan French Key Little Private Islands Day Packages and Tours
Cluster ##@^
We booked a Zipline and Snorkel combo. Very unorganized. driver was over 20 minutes late to start the day. Zip lining was great, but when finished the driver was nowhere to be found, his vehicle was there. the Zip lining employees finally found him in one of their buildings. next one not the drivers fault his paperwork showed a zipline then a resort. took us to a resort where luckily I had my paperwork to show we were supposed to be snorkeling. We then waited there while he found a place for us to snorkel. The Snorkel we purchased was supposed to be 1 1/2 hours to 2 hours . the one we went to was 30 minutes.
Product: Roatan Zipline & Snorkel Tour Combo Experience
Very nice resort but would recommend all inclusive.
Beautiful layout with pools and beachfront. I would go again. The food was top-notch but very expensive. e.g. $45 for a cheeseburger and small bean and cheese dip with chips and no drink. I would go again. The beach was very pleasant. Crystal clear water and white sands and felt very safe.
Product: Roatan Infinity Bay Beach Resort Day Passes and Tours
Logistical challenges but great experience
It was very confusing finding our contact at the pier. The information provided was not very clear. Was also not clear what time we were supposed to meet. Once we got to the island we had a great experience. It was much quieter than West Bay with no vendors bothering you. Great drinks and great service. We also did the sloths and monkey tour and I highly recommend that. You got to go in the cages with the animals. An amazing experience. In the future they should send more specific details about what you signed up for. They had us down for the wrong category when we arrived and we had to fix it with the manager.
Product: Roatan Brady's Cay Private Island Escape Day Passes and Tours
Exceptional and good value
Very professional, on time, great communication and clean van. For the money, it was of good value. Driver was very nice.
Product: Roatan Shuttle Service and Airport & Ferry Transportation Options
Best Beach Cabana in West Bay
We had a beach cabana for the day and it was fabulous! The pool staff & pool manager, Luisa, made sure all our needs were met. We were a family of r & our 2 teens loved the pool. I tool one of the resort's complimentary paddle boards out. It was so nice to take time to relax and enjoy the waters right in front of the resort. The location was perfect, food was delicious. My only regret is that we were only there for the day. We will be back! Thank you again to Luisa & her amazing staff who made our day so special ❤️
Product: Roatan Kimpton Grand Roatan Beach Resort Day Pass
Excellent airport pick up
Gerry was there on our arrival. Took care of all of our bags(there were 4 of us) with a smile. He waited very patiently while we shopped for groceries. Upon arrival to our village he helped us with our bags again. He talked to us about island life and the safest areas. He made the trip delightful. He is a great asset for your company!
Product: Roatan Shuttle Service and Airport & Ferry Transportation Options
Beautiful resort, tour botched by viator provider
The Infinity Bay Beach Resort was beautiful, and I would absolutely go again, though honestly the food safety of the pool bar is questionable (lots of fruit flies, smelled like rotten food, sour mix was visibly seperated), though that's easily avoided. The resort was not crowded (even with 4 ships in the ports) and had great security. My issue was with the tour itself which we booked through viator. It was not a good value ultimately given what you get for your money. You can purchase entry to the resort for $30 per person, and easily get a private taxi for a low cost, where as viator charge $75 per person for entry and a taxi. The tour providers working with viator are the same taxis you can hire privately for a low cost, and you do not get any benefit from booking them through viator, and they do some sketchy things. My sister booked the same tour via viator with another tour provider and had an even worse experience than us. When she requested a partial refund viator reached out to the provider which denounced any wrong doing obviously, and so her request was declined. I've been on many excursions over the years through different companies, through the cruise lines, and personally procured, and this was by far the least professional and most sketchy tour I've done at any port, honestly im always looking to give the benefit of the doubt but this one agitated even me. Given the limited benefits, for the price I would have expected at least a professional experience (at over $525 for my 7 and an additional $300 for my sister's 4). My experience: We were told by the operator to meet the tour provider at the meeting point between 830am and 900am. The instructions to get to the meeting spot were very poor, thankfully we got off the ship at 800am and headed straight to look for the meet up point, as we didn't want to chance being late given the money spent. We spent 25 minutes trying to find the provider when fortunately we ran into a nice taxi provider who pointed us to the actual provider (another trio that was booked with our provider ran into the same issue and ultimately wound up having to pay a private taxi to get to the resort). When we finally got to the meet up point at 825am we were headed to a bus terminal and told to wait there for 5 minutes fir the guide to return, which was not that concerning at first as we were early, however after the original 830-900am window passed and no one ever returned i went back to the booth where they kept telling us just to wait 5 more minutes while they found more people to fill the bus. Finally at 1000am (after waiting about an hour and a half) I'd had enough and went back over to inform them we would cancel if we didn't leave soon. After 5 more minutes they finally sent us (un guided) and another couple out of the terminal to look for the guide on the street a block or 2 away. We finally found him and he told us and some more people he'd found to follow him to his bus (a transit van and mini van) which required the whole group to walk about a mile along the busy street through an impoverished city neighborhood (which fealt very unsafe), to a muddy lot filled with feces from hopefully just the dozens of stray dogs roaming about. We were then pilled into the vans for the 25 minute treck to the resort where we told to meet back up with the guides about 3 1/2 hours later so we wouldn't miss our boat. Like I said we enjoyed the resort for the limited time we had, but could have done the whole thing privately (like the other people the provider found to pack the vans) for a total of $45 to $50 per person (depending on age, which viator doesn't charge less for children, which made up 5 of my 7 and 2 of my sister's 4). That means it would have cost me $325 vs what i actually spent ($525) and my sister would have spent $190 (vs the $300 she actually spent). When we did leave at 200pm it took until 310pm to get back to the cruise terminal (all on board was scheduled for 315pm). Upon getting out of the van the provider still expected a handsome tip. Once that was all settled all of the groups had to run back to the ship, fortunately as we all ran up the pier the skies opened up and the pouring rain caused delays in boarding the people filling into the ship, which gave us all just enough time to make it on board (so if not for that miracle we would have likely missed our ship). My sister's tour was even worse as the provider informed them half way through the time at the resort that they would have to be leaving an hour early as one of the groups that joined their tour decided they wanted to pay extra to leave early and go see a rum factory tour (she expressed they didnt want to do that, bit were told they had no choice). They met with their guide at the new meet up time and were told to wait for him to use the bathroom, which took so long he canceled the add-on tour siting not enough time, and instead took them back to port. At the end of the day the whole experience has really soured me on viator and I've lost confidence in their ability to provide a professional or well valued experience or their ability to properly vet tour providers that can provide a safe timely tour that won't potentially cause you to miss your cruise ship. My honest review, save your money, book through someone else or independently the day of in port, but still definitely check out infinity west bay beach resort (it was spectacular the pools were great, resort service was on par, the beach and snorkeling were impeccable). Sorry I know that sounds very Karen like (I promise its not, just want to help others avoid my mistake).
Product: Roatan Infinity Bay Beach Resort Day Passes and Tours
Not the best experience
Could not find where to meet the transportation despite emailing and texting the day before and trying to find where to meet through the app while at the port- had to pay $75 for taxi and Viator would not refund us - so be sure you do not get in a taxi- resort had green algae all over the pool deck and when I sat down there was old fruit and cigarette butts on the desk at 9am so it was not from guests that day. We went to beach to claim chairs and were so excited to lay in beach all day to be told by hotel security we could not sit directly on beach bc we were not hotel guests only day pass guests and had to move to chairs up away from beach
Product: Roatan Infinity Bay Beach Resort Day Passes and Tours
Book It!!
Book this excursion! We had the whole catamaran to ourselves, great crew, great snacks and drinks. They took us to several snorkeling spots, and had us back to the port on time. It was a great day!!
Product: Roatan Catamaran Cruise Tours and Sailing Charters
Experiencia muy buena, organización fatal
Mala organización, cuando salimos a puerto y contacté con el mostrador la chica que nos atendió no tenía mi nombre anotado y nos tuvo un buen rato hasta que encontró el localizados.
Product: Roatan Zipline and Beach Tours
The pickup from the...
The pickup from the airport port was great, however this was “Roatan Round Trip Shuttle “ and no arrangements have been made to return us to the airport.
Product: Roatan Shuttle Service and Airport & Ferry Transportation Options
Highly Recommended Catamaran Excursion
Extremely enjoyable private catamaran excursion with 3 friendly crew members on a well maintained boat. Visited 2 snorkeling spots, with plenty of time to enjoy included drinks and snacks.
Product: Roatan Catamaran Cruise Tours and Sailing Charters
Scuba alternative
This was cool! It was like scuba diving without the wetsuit. However, I do think the tour is a bit long and because the you are enclosed it can feel claustrophobic.
Product: Roatan Glass Bottom Boat Tours and Beach Options
Gentle and Quiet
It was a good experience for my adult daughter. Just wanted to experience this. And could not believe how gentle and quiet it was.
Product: Roatan Parasailing Adventures & Tours at West Bay Beach
Good, friendly
Book ahead and confirm with WhatsApp is easiest. Confirm times when booking. Friendly services from this company
Product: Roatan Shuttle Service and Airport & Ferry Transportation Options
Great meal with Chef Sue
We had an excellent experience with Chef Sue. She was very professional, arrived on time and had appetizers ready quickly, and most importantly everything was really delicious! We were especially impressed with the quality of the produce (beautiful locally grown lettuce) and freshness of seafood. We also had very ample portions, so we'll be having leftovers for lunch. Thank you!
Product: Roatan Chef Services and Catering