Reviews for Arctic Adventures

Product: Arctic Adventures

Product: Arctic Adventures 17234256239527728800

Product: Arctic Adventures 17234256239527728800

January is definitely a challenging month in Iceland, and since we chose not to drive in the snow, we didn’t rent a car. We’re so glad we picked the 3-day tour for this trip. Our guide, Lili, was amazing. Despite the weather challenges, she stayed patient, kept us calm, and made sure we were safe while driving in the snow. Her driving skills made all the difference when we weren’t used to such conditions. Lili also had great stories to share and a fantastic music playlist! We were especially impressed by how she managed everything so smoothly, from handling the bad weather to the last minute rearranging of our ice cave experience. This trip will always be remembered. Thank you, Lili, for going above and beyond!”**

Product: Arctic Adventures

NO LO RECOMIENDO! Teníamos una reserva con ellos para ver las Cuevas de Hielo desde Jökulsárlón el 3 de febrero de 2025 y no pudimos ir puesto que había una alerta emitida por los servicios meteotológicos por fuertes vientos de más de 144km/h y una recomendación de Safe Travel en la que desaconsejaban viajar y cambiar planes ya que las condiciones lo hacían peligroso: "Between Vík and Höfn, in the Eastfjords, between Egilsstaðir and Akureyri. Very strong wind with wind gusts more than 40 m/s (144 km/h) and rain causing slippery roads and difficult driving conditions. Roads might close, monitor road conditions and change travel plans". Antes estas condiciones, decidimos no hacer la excursión puesto que era peligroso tanto llegar como realizar la caminata por el glaciar con esas rachas de viento. Contactamos con la empresa el día 2 por la tarde, al emitirse la alerta, y nos informaron de que, al faltar menos de 24 horas para la actividad, no teníamos derecho a reembolso, desoyendo todas las advertencias de seguridad de las propias autoridades islandesas. Lamentablemente, han puesto por encima el dinero a la seguridad de los participantes. Ni siquiera nos han ofrecido una alternativa.

Product: Arctic Adventures

(Translated by Google) I DO NOT RECOMMEND IT! We had a reservation with them to see the Ice Caves from Jökulsárlón on February 3, 2025 and we could not go since there was an alert issued by the meteorological services for strong winds of more than 144km/h and a recommendation from Safe Travel in which They advised against traveling and changing plans since the conditions made it dangerous: "Between Vík and Höfn, in the Eastfjords, between Egilsstaðir and Akureyri. Very strong wind with wind gusts more than 40 m/s (144 km/h) and rain causing slippery roads and difficult driving conditions. Roads might close, monitor road conditions and change travel plans. Given these conditions, we decided not to do the excursion since it was dangerous both to arrive and to walk along the glacier with those gusts of wind. We contacted the company on the afternoon of the 2nd, when the alert was issued, and they informed us that, since the activity was less than 24 hours away, we did not have the right to a refund, ignoring all the security warnings from the Icelandic authorities themselves. Unfortunately, they have put money above the safety of the participants. They haven't even offered us an alternative. (Original) NO LO RECOMIENDO! Teníamos una reserva con ellos para ver las Cuevas de Hielo desde Jökulsárlón el 3 de febrero de 2025 y no pudimos ir puesto que había una alerta emitida por los servicios meteotológicos por fuertes vientos de más de 144km/h y una recomendación de Safe Travel en la que desaconsejaban viajar y cambiar planes ya que las condiciones lo hacían peligroso: "Between Vík and Höfn, in the Eastfjords, between Egilsstaðir and Akureyri. Very strong wind with wind gusts more than 40 m/s (144 km/h) and rain causing slippery roads and difficult driving conditions. Roads might close, monitor road conditions and change travel plans". Antes estas condiciones, decidimos no hacer la excursión puesto que era peligroso tanto llegar como realizar la caminata por el glaciar con esas rachas de viento. Contactamos con la empresa el día 2 por la tarde, al emitirse la alerta, y nos informaron de que, al faltar menos de 24 horas para la actividad, no teníamos derecho a reembolso, desoyendo todas las advertencias de seguridad de las propias autoridades islandesas. Lamentablemente, han puesto por encima el dinero a la seguridad de los participantes. Ni siquiera nos han ofrecido una alternativa.

Product: Arctic Adventures 17234256239527728800

Product: Arctic Adventures

Product: Arctic Adventures 17234256239527728800

La conductora que nos asignaron, muy maleducada y con pocas ganas. Se detenía en mitad de carretera a gritarle a los coches que estaban aparcados tomándose fotos con los caballos que eso no se podía hacer. Todos los que íbamos en el bus nos sentimos muy inseguros, era peligroso, por qué aparcaba en el medio de la carretera para gritar eso a los otros coches. Por otra parte a la salida del bus a la llegada a Reikiavik, dejé mi gorro de nieve en el bus, avisando de forma inmediata a la empresa con un mail. Al día siguiente enviamos 2 mails más para tratar de recuperarlo. Nadie contestó. Nadie nos dio una respuesta, ni siquiera hoy una semana después nos han dicho nada. Sencillamente lo robaron. No los recomiendo para nada

Product: Arctic Adventures

(Translated by Google) The driver assigned to us was very rude and unwilling. He would stop in the middle of the road to shout at the cars that were parked taking photos with the horses that that couldn't be done. All of us who were on the bus felt very unsafe, it was dangerous, why would he park in the middle of the road to shout that at the other cars. On the other hand, when leaving the bus upon arrival in Reykjavík, I left my snow hat on the bus, immediately notifying the company with an email. The next day we sent 2 more emails to try to recover it. Nobody answered. Nobody gave us an answer, not even today, a week later, they have told us anything. They simply stole it. I don't recommend them at all (Original) La conductora que nos asignaron, muy maleducada y con pocas ganas. Se detenía en mitad de carretera a gritarle a los coches que estaban aparcados tomándose fotos con los caballos que eso no se podía hacer. Todos los que íbamos en el bus nos sentimos muy inseguros, era peligroso, por qué aparcaba en el medio de la carretera para gritar eso a los otros coches. Por otra parte a la salida del bus a la llegada a Reikiavik, dejé mi gorro de nieve en el bus, avisando de forma inmediata a la empresa con un mail. Al día siguiente enviamos 2 mails más para tratar de recuperarlo. Nadie contestó. Nadie nos dio una respuesta, ni siquiera hoy una semana después nos han dicho nada. Sencillamente lo robaron. No los recomiendo para nada

Product: Arctic Adventures 17234256239527728800

Had a great time. Thomas who drove us to and from the place where we checked in was amazing. Stories and history lessons. Emma who was our guide was also amazing. They are a credit to your company. Thanks. Tony

Product: Arctic Adventures

Had a great time. Thomas who drove us to and from the place where we checked in was amazing. Stories and history lessons. Emma who was our guide was also amazing. They are a credit to your company. Thanks. Tony

Product: Arctic Adventures 17234256239527728800

I want to start by saying our drivers were great and this is not a reflection on them. DO NOT USE THIS COMPANY, there are so many better options out there. Arctic Adventures does NOT care about the guests or the experiences, only taking your money. This company needs some serious work and were atrocious to work with. A rip off and staff were terrible. First of all, we were booked on the Snowmobiling & Ice Cave tour on Saturday 2/1/25. On Friday 1/31/25, we got an email from Arctic Adventures saying it was cancelled due to weather and we can call to reschedule or for a refund. (We also talked to several guests who never received the email saying it was cancelled and waited in the cold for an hour, which is just unacceptable for a company). Our pickup location for the tour on 2/1 was in Skjol and we were staying the night of 1/31 into the morning of 2/1 in that area (specifically for this trip). When they cancelled our tour, we wanted to reschedule for Sunday 2/2 because it was our last day prior to departure. However, our Airbnb for 2/1 into 2/2 was in Reykjavik. I assumed it would be no big deal to change the pickup location. Staff confirmed they had room on the Reykjavik pickup location on 2/2 but we would have to pay the pickup fee for Reykjavik of $125 (additional to the almost $500 we already spent). When I asked to have this waived since the rescheduling was out of our control, staff on the phone got incredibly rude with me. I made the point that it wouldn’t cost them any additional money because they were picking up several other guests in Reykjavík. Staff then went on to repeat that it “wasn’t fair” that those guests had to pay the Reykjavík pickup fee and we didn’t and they shouldn’t have to “pay our share.” I don’t even know what that means. But regardless, I understand the weather was out of their control but if you are going to offer a rescheduling, you need to be accommodating. We planned our Airbnb locations based on this trip. It wouldn’t have cost them any additional money to pick us up (along with 10 other guests) in Reykjavík at the same bus stop. And again, we obviously were inconvenienced by this change of plans and it was not something we planned. We were desperate to go so we ended up paying the difference, much to my dismay. The tour itself felt very very very rushed. The guide said it would be an hour and it was nowhere near that. And that “hour” included the ice cave tour. So we were on the snowmobiles for less than 40 minutes. For a $600+ tour, you think they would give you the full time. Because even an hour seems like not enough time for that price. Since this was likely a once in a lifetime trip for most guests, you think that they would have been more accommodating. They provided no time to take photos or stop and enjoy the scenery. They told us not to take photos on the snowmobiles for safety reasons but even if you tried, you had to take your life in your own hands. It was such a struggle trying to get gloves off and not drop your phone. And then you couldn’t slow down because you had to keep up with the guide and not have the people behind you run into you. When we stopped at the ice cave, guides never offered any chances to take photos and the entire process felt rushed. I think for $600+, staff could have said something as simple as “we will stop once or twice on the way there and once or twice on the way back for you to take photos and take a moment to enjoy the scenery.” I don’t feel like I got even a second to look around and enjoy it, let alone photograph it. And I don’t want to hear that they “don’t operate the tour” and it’s their “trusted tour partners” or whatever I see on all of their responses to bad reviews. First of all, the customer service at the beginning was your own company. Second of all, based on reviews I read, multiple people have complained about tours being rushed and clearly nothing has been done about it. And also you are responsible for the service that your supposedly “trusted” tour partners provide.

Product: Arctic Adventures

I want to start by saying our drivers were great and this is not a reflection on them. DO NOT USE THIS COMPANY, there are so many better options out there. Arctic Adventures does NOT care about the guests or the experiences, only taking your money. This company needs some serious work and were atrocious to work with. A rip off and staff were terrible. First of all, we were booked on the Snowmobiling & Ice Cave tour on Saturday 2/1/25. On Friday 1/31/25, we got an email from Arctic Adventures saying it was cancelled due to weather and we can call to reschedule or for a refund. (We also talked to several guests who never received the email saying it was cancelled and waited in the cold for an hour, which is just unacceptable for a company). Our pickup location for the tour on 2/1 was in Skjol and we were staying the night of 1/31 into the morning of 2/1 in that area (specifically for this trip). When they cancelled our tour, we wanted to reschedule for Sunday 2/2 because it was our last day prior to departure. However, our Airbnb for 2/1 into 2/2 was in Reykjavik. I assumed it would be no big deal to change the pickup location. Staff confirmed they had room on the Reykjavik pickup location on 2/2 but we would have to pay the pickup fee for Reykjavik of $125 (additional to the almost $500 we already spent). When I asked to have this waived since the rescheduling was out of our control, staff on the phone got incredibly rude with me. I made the point that it wouldn’t cost them any additional money because they were picking up several other guests in Reykjavík. Staff then went on to repeat that it “wasn’t fair” that those guests had to pay the Reykjavík pickup fee and we didn’t and they shouldn’t have to “pay our share.” I don’t even know what that means. But regardless, I understand the weather was out of their control but if you are going to offer a rescheduling, you need to be accommodating. We planned our Airbnb locations based on this trip. It wouldn’t have cost them any additional money to pick us up (along with 10 other guests) in Reykjavík at the same bus stop. And again, we obviously were inconvenienced by this change of plans and it was not something we planned. We were desperate to go so we ended up paying the difference, much to my dismay. The tour itself felt very very very rushed. The guide said it would be an hour and it was nowhere near that. And that “hour” included the ice cave tour. So we were on the snowmobiles for less than 40 minutes. For a $600+ tour, you think they would give you the full time. Because even an hour seems like not enough time for that price. Since this was likely a once in a lifetime trip for most guests, you think that they would have been more accommodating. They provided no time to take photos or stop and enjoy the scenery. They told us not to take photos on the snowmobiles for safety reasons but even if you tried, you had to take your life in your own hands. It was such a struggle trying to get gloves off and not drop your phone. And then you couldn’t slow down because you had to keep up with the guide and not have the people behind you run into you. When we stopped at the ice cave, guides never offered any chances to take photos and the entire process felt rushed. I think for $600+, staff could have said something as simple as “we will stop once or twice on the way there and once or twice on the way back for you to take photos and take a moment to enjoy the scenery.” I don’t feel like I got even a second to look around and enjoy it, let alone photograph it. And I don’t want to hear that they “don’t operate the tour” and it’s their “trusted tour partners” or whatever I see on all of their responses to bad reviews. First of all, the customer service at the beginning was your own company. Second of all, based on reviews I read, multiple people have complained about tours being rushed and clearly nothing has been done about it. And also you are responsible for the service that your supposedly “trusted” tour partners provide.

Product: Arctic Adventures 17234256239527728800

If you would like to hear and learn about Iceland, go elsewhere. Our guide was clearly not interested in guiding the tour and did the bare minimum. He literally spoke for a total of 5 minutes in a 6-hour tour. He was a good driver though! I was warned about it but didn't heed to the warnings. I will never go with this company again.

Product: Arctic Adventures

If you would like to hear and learn about Iceland, go elsewhere. Our guide was clearly not interested in guiding the tour and did the bare minimum. He literally spoke for a total of 5 minutes in a 6-hour tour. He was a good driver though! I was warned about it but didn't heed to the warnings. I will never go with this company again.

Product: Arctic Adventures 17234256239527728800

Lifetime experience!

Product: Arctic Adventures Silfra Fissure 12202603401421224725

We came from London and had company all day trip booked with Lili. She was very knowledgeable and answered all our questions( and we had lots) She was very smiths driver and what I Amy describe as more of a snow field than roads 😃 She talked about Iceland with so much passion and love! Thank you Lili for making our trip unforgettable.

Product: Arctic Adventures

I did this tour with Artic Adventures 3 years ago in winter and rated it 5/5 back then (it is an otherworldly experience!), but I just did another tour in January that includes a warm trailer to change in.... and it's soooo much better. By far the coldest part of the Artic Adventure tour is having to change in the cold wind outside, it was horrible and based on recent reviews it is still the case. Do not do this tour, look for one that has a warm trailer to change in!

Product: Arctic Adventures Silfra Fissure 12202603401421224725

We came from London and had company all day trip booked with Lili. She was very knowledgeable and answered all our questions( and we had lots) She was very smiths driver and what I Amy describe as more of a snow field than roads 😃 She talked about Iceland with so much passion and love! Thank you Lili for making our trip unforgettable.

Product: Arctic Adventures