Uber Boat Thames River Cruise

I left my bag, with my passport inside, on board just after getting off at the Greenwich Pier. I noticed within seconds and immediately walked back against the crowd, calling out to a staff member twice. He looked straight past me and ignored me. By the time I reached the pier, the boat had pulled away. Another staff member sent me back to the same person. I simply asked if he could radio the crew to look out for my bag, and offered to meet the boat at the next stop or wait where I was. His answer: "There's nothing I can do." He told me to call customer service. Customer service was no better. They repeated generic information and refused to contact the crew to even confirm whether my bag had been found. I have onward travel across Europe, all of which is now at risk without my passport. A quick radio call could have saved me days of stress and a lot of money. Yes, leaving my bag was my mistake. But I've read other reviews here where staff at different piers radioed the crew straight away and passengers got their belongings back. So the staff clearly can help; in my case, they just chose not to. The boats themselves are fine, but if anything goes wrong, don't expect any help or empathy. Management needs to seriously improve staff training and attitude.

Thank goodness for Norman who was working on the on off section at North Greenwich. He was so helpful after we were given the wrong information by members of staff at the top of the Entrance.

Norman was very helpful and courteous , helping us to choose our journey and ticket as per the preference we expressed. Friendly manner and knowledgable.

Uber boat was super easy to navigate. Boat was on time all the staff on the docks and boat were extremely friendly, knowledgeable and professional including Norman who was at the Embankment dock.

We were met by Norman on the pier who was so helpful on advising us on where to go and how long we would be waiting. highly recommend!!