Miami City Bus & Boat Tour

I would not book with this company again. The bus was old and the seats missing pieces and not very clean. Almost missednout on the boat tour because of lack of communication with the boat captain

It's a great way to see some of the neighborhood , although a stop at the beach would have made it better.

It was a bit rushed - half a day tour is not enough. The buses are not well maintained. Carpets were rundown, there were no fans and the tour guide was a bit unfriendly and at one point, did not give the sample coffee (visit to Havana) to our other companions in the group. Boat tour was okay, although we got tired of looking at rich people's mansions along the river. Perhaps if there were interesting landmarks other than people's houses, it would have been educational. A cool bottle of water would have been appreciated esp in the sweltering afternoon heat.

Overall the experience was okay if we overlooked the inconveniences. If you sit on top on the bus, be prepared to be slapped in the face/head with branches and leaves. One branch smacked my daughter hard and left her in pain. The bottom inside of the bus had no AC and windows were shut on this 90 degree sunny day. The speakers were horrible at the top so we couldn’t hear much of the tour or driver’s instructions. Everyone appeared to be just as lost as us when we made stops for pictures/drinks/food. One family was left behind due to poor instructions. Halfway through, we were walked to our boat cruise. No instructions were given on our pickup spot after the boat cruise. Many of us were left stranded after the boat portion. No response to my messages sent in the app to the tour guide. I goggled and found a number to the Miami Tours and the lady hung up in my face while I was explaining to her that our group is lost and looking for our bus to pick us up. I called back a 2nd time, she told me to tell the group to wait, a bus would be there in 1 hour in a half. This was around 5pm after having been in the hot sun on the tour since 12pm. Many families including mine ended up paying for our own rides back to drop off point. Try another company. I saw other buses with shaded tops on the bus to prevent branches smacking you in the face and provide some shade from the sun. The other buses looked newer and nicer. The boat cruise was an old private ship looking boat that looked like it needed work or you would find at a carnival fair. It was hideous. It’s not the nice boats you see on the photos.

NO AC on the bus as advertised, it was extremely uncomfortable in Miami of all places. The windows will not open and are dirty and cracked , did not take any photos for that reason. This company needs to do better.