Masada and Dead Sea Day Trip from Tel Aviv

We booked this tour on Viator two days in advance and received both a reference code and a confirmation code as well as our tickets. We received countdown emails letting us know our tour was coming. We were also charged the full amount on our credit card on the day of our scheduled tour. Our scheduled tour pickup time was 7:15 am so we arrived at 7:00 am. First strange thing was the pickup location was at a hotel that is no longer in business. We waited until 7:25 am and then called the tour agent who informed me that they had no record of our reservation and that they were not running any tours, given the current geopolitical situation. I provided our confirmation codes and explained that we had received both our tickets and an email as late as the morning of the tour. He apologized and asked me to send the documents to his WhatsApp number, which didn’t exist on the WhatsApp application. We have used Viator for many of our trips but are now questioning this. We now are left trying to get a refund and had to reconfigure our plans for the day.

Amazing experience! Special thanks to our tour guide Eyal, who was very knowledgeable and attentive from start to finish. He gave us interesting historical and cultural information, and even information about current celebrations (Purim) and events. Even on the way back, he always had some interesting comments to add about what we saw on each side of the road. The sights were amazing, unforgettable. A great day well spent! I'll definitely book another trip next time to discover other sights as well!

Absolutely fantastic experience that everyone should do! Our guide Zahi Shaked was amazing!! So friendly, informative, and entertaining that the day had no luls. Masada was spiritual! The dead Sea is something that everyone must do in their lifetime! Start to finish this tour was a grand slam!

Absolutely amazing!!! First and foremost, our guide, Zahi Shaked was the best guide you could ask for. A perfect mix of funny with fantastic information! He calls us his family and that was absolutely the feeling the entire day! The tour is a must for anyone who has never been to Masada or the Dead Sea. The information on the way to Masada was great, and the information while in Masada was easy to understand and extremely informative. The visit was awe inspiring to say the least. We left Masada and had a nice lunch and then on to the Dead Sea. To say the Dead Sea is an experience everyone must do would be an understatement!! Wow is all I can say. The “water” is beyond weird and the mud is so cool! I’m sure there are a number of different tour operators here, but rest assured these folks are amazing and you will not be disappointed!

Absolutely fabulous day. These guys are beyond professional; Eyal is an outstanding tour guide and a wealth of knowledge. This is my 3rd trip here and still had so much to learn. Absolutely incredible sites - a must do! Enjoy every minute in Israel.