Luxury Inca Trail to Machu Picchu in 4 Days

What an Absolute AMAZING time we had on the Inca Trail with the TreXperience team!! They really went above and beyond for everything we can think of. From 2 private hot showers for our group of 7 to 2 masseuses to take care of us after a long day of hiking to simply awesome meals - Jose and his team of guides, chefs, porters and massage therapists were all a delight to do this journey with. We had 3 kids ages 9, 11 and 13.. And as soon as the youngest two struggled, they immediately grabbed their backpacks and stayed with them to ensure they're hydrated along the hike. Our beds and tents were super comfortable. They even gave us hot water bladders to keep our feet warm during the cold night. Jose was so knowledgeable in every aspects of the Incas, Machu Pichu and Peru overall. Patiently answering all our questions and really making sure all our needs were taken care of. Just simply Awesome!

A memorable adventure for many reasons! We booked our Luxury Inca Trail with Trexperience and met our head guide Monica and 2nd guide Alec the night prior to departure. Heading out on Day 1 we were very excited to hike the Inca trail. Unfortunately, due to severe altitude sickness and a stomach flu we were unable to continue past Day 1. Monica was very compassionate and caring with helping me recover as best as possible. Monica liased with her team of porters and staff in the office constantly and reorganised our entire trip so we could get to Machu Picchu as planned. That might sound easy but you have to remember hotels, train and bus tickets are booked well in advance so they did an amazing job securing this for us. I would recommend Trexperience if your looking for a company that will totally look after you and your needs in Peru!

This trip to Machu Picchu Highlands and Highlands private cook is really fantastic! The tour guide David is super attentive and takes care of us on the road. Hearing him tell the history and geography of the Inca is not boring, let us really understand this great civilization, not just horse-watching flowers. To mention the hero behind the scenes we feel the most – the Mountain Collaboration Team! The Peruvian stewed beef and hot meat soup fruit salad we ate in the mountains, they carried the fresh ingredients, 20kg gas cans, even living room chairs, a kilogram a kilogram up the mountain with their shoulders! Even the towel is well placed It is a ritual Can eat these on the mountain, really full of emotion. The most touching thing is to prepare hot water washing for us in the tent area without hot water Wash away from sweat and fatigue With David’s professional planning and superb team, we’ve had this lifelong journey. To go to Peru to experience the most special and attentive trip in Machu Picchu, find David right!

Overall, our experience with TreXperience was mixed. Some team members were outstanding and made parts of the journey memorable, but there were also serious operational, communication, and guiding issues that affected our confidence in the experience. First, Rosmel from the sales team was excellent from the beginning — professional, responsive, and very helpful in resolving last-minute confusion before the trek. Unfortunately, the operations side felt disorganized. A few days before the trip, Edith contacted us again requesting food preferences and payment information that we had already submitted four months earlier. I had also completed the wire transfer more than 10 days before departure and emailed proof of payment, but never received confirmation. Being asked again shortly before the trek was concerning and made us question how organized the company really was. There was also a major issue with one of our Machu Picchu circuit tickets. We were a party of two, and one permit had been booked for the wrong date by TreXperience. Thankfully the guide team resolved, but this should never happen with such time-sensitive permits. Another major concern was the lack of a proper safety and logistics briefing. The “briefing” was only a four-minute phone call and did not adequately explain emergency procedures, altitude concerns, trail risks, or what equipment the guides carried. We did not feel properly prepared. The rushed briefing also caused avoidable problems. Freddy told us water was included but failed to explain that we needed to carry our own water for the first several hours of the trek. As a result, we did not bring enough water and were left unprepared. Lourdes, the guide assistant, was absolutely outstanding. She stayed with us throughout the trek, checked on us constantly, and was attentive, kind, and customer-oriented. She genuinely made the experience better. Daniel, the chef, was also amazing. The meals were excellent, especially considering the conditions, and his work added so much comfort to the experience. Eli, the masseuse, was incredible to have during the trek and provided a level of care and support that was deeply appreciated. Lourdes, Daniel, and Eli were all extremely customer-oriented and helped make difficult moments much more manageable. Unfortunately, Freddy as the main guide left us disappointed. We booked Circuit 1/3, but during the tour he made us cross into Circuit 2 areas, and I am not even sure that was permitted. More importantly, his explanations about Machu Picchu often lacked depth and historical understanding. When asked meaningful questions about the site and the Incas, he sometimes answered with “coincidence,” which felt dismissive and inaccurate considering the intentionality and sophistication of Inca engineering and culture. I wish he had demonstrated a stronger knowledge base and a deeper appreciation for the historical significance of Machu Picchu. TreXperience clearly has some exceptional staff members, but the operational coordination, safety communication, and consistency in guide quality need significant improvement to match the level of experience being advertised. There were also smaller but still important details that did not match expectations. The porter bags did not have proper hip support, which made us question whether adequate attention is given to porter comfort and equipment quality. In addition, we did not have the Andean Shaman/Pachamama ceremony that had been part of the experience we expected, which was disappointing because it is presented as a meaningful cultural component of the journey.

Such a wonderful trip! The 4-day luxury tour is Inca Trail glamping at its best. Our guide, Monica, was fantastic. She brought the Inca history to life and tailored the experience to our preferences. Our chef, Alejandro, created delicious, creative & healthy meals -- he should open a restaurant! Toro, our head porter, seamlessly handled all of the logistics and added lots of personal touches to enhance our comfort at every turn. Rosmel, in the front office, promptly answered our many questions and made sure we were taken care of from our arrival in Cusco to departure. Overall a magical, amazing Inca Trail trek and Sacred Valley visit. Highly recommend TreXperience!