Reviews for Papillon Helicopters
10887 reviews
Product: Papillon Helicopters - Grand Canyon
Great experience. The best way to view of the Grand Canyon.
Product: Papillon Helicopters - Grand Canyon
Product: Papillon Helicopters - Grand Canyon
Product: Grand Canyon Helicopters
(Translated by Google) An unforgettable experience. We booked the Grand Canyon tour with a landing and a small picnic in the Grand Canyon. At first, we were worried that the helicopter accelerations would be unpleasant, but the pilot flew incredibly carefully, and it was a lot of fun. Seeing the Grand Canyon and the Colorado River up close and enjoying the scenery and the sunset while flying overhead was an unforgettable experience. What we also particularly liked were the explanations from our pilot (Thomas?), who made us feel safe and secure even while flying. We weren't scared for a second. If we ever come back to Vegas, we'll definitely do it again! (Original) Ein unvergessliches Erlebnis. Wir haben die Grand Canyon Tour mit Landung und kleinem Picknick im Grand Canyon gebucht. Zuerst hatten wir Angst das die Beschleunigungen im Heli unagenehm werden würden, aber der Pilot ist super vorsichtig geflogen und es hat einen riesen Spaß gemacht. Den Grand Canyon und den Colorado River aus der Nähe sehen und die Landschaft und den Sonnenuntergang beim Überfliegen genießen war ein unvergessliches Erlebnis. Was uns auch besonders gut gefallen hat waren die Erklärungen unseres Piloten (Thomas?), der auch beim Fliegen ein sicheres Gefühl vermittelt hat. Wir hatten keine Sekunde Angst. Wenn wir nochmal nach Vegas kommen machen wir das mit Sicherheit nochmal!
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) The tour itself was good. The booking process, however, was terrible. After successfully booking, you receive an email stating that you must confirm your booking by phone 24 hours before the tour; otherwise, you'll only be on the waiting list for the hotel transfer (whatever that means). An additional phone confirmation is pointless from a process perspective because the credit card is charged immediately, so the risk lies with the customer. Furthermore, calling an American number is undoubtedly a hurdle for many, as some may not speak fluent English, and American numbers can incur exorbitant costs depending on mobile phone plans. In our case, it was fortunate that we called again, as Papillon apparently failed to forward our booking to the operating bus company, "Gray Line." This is another reason for the poor rating. The biggest outrage, however, is that our bus driver insisted on a $10 tip per person. An automated announcement on the bus stated that a $10 tip per person was acceptable. The fact that the bus driver insisted on it at the end is absolutely outrageous. During the final break at the end of the trip, he waited at each seat until he had the money. Even though tipping is more common in the US than in Germany, it's still the customer's decision whether and how much to tip. If this expectation is always the same as it is here, then Papillon should definitely include this in their tour description. (Original) Die Tour selbst war gut. Der Buchungsprozess jedoch überhaupt nicht. Nach erfolgreicher Buchung erhält man eine Mail, dass man seine Buchung 24 Stunden vor der Tour nochmal telefonisch bestätigen muss, ansonsten wäre man beim Hoteltransfer nur auf der Warteliste (was das dann auch immer heißt). Eine zusätzliche telefonische Bestätigung ist prozesstechnisch Quatsch, weil die Kreditkarte sofort belastet ist, also liegt das Risiko beim Kunden. Des Weiteren ist es garantiert für viele ein Hindernis eine amerikanische Nummer anzurufen, da ggf. der ein oder andere nicht so sicheres Englisch spricht und eine amerikanische Nummer je nach Mobilfunktarif immense Kosten mit sich bringen kann. In unserem Fall war es gut, dass wir nochmals angerufen haben, da Papillon offensichtlich unsere Buchung nicht an das ausführende Busunternehmen „Gray-Line“ weitergeleitet hat. Auch das ist ein Grund der schlechten Bewertung. Die größte Frechheit ist allerdings, dass in unser Busfahrer auf 10USD Trinkgeld pro Person bestanden hat. Es wurde im Bus eine automatisierte Ansage gemacht, dass 10USD Trinkgeld pro Person OK wären. Das am Ende der Busfahrer drauf besteht ist eine absolute Frechheit. Er wartete in der letzten Pause zum Ende der Fahrt an jedem Sitzplatz so lange bis er das Geld hatte. Auch wenn es in den USA üblich ist eher/mehr Trinkgeld zu geben als in DE, ist es immer noch die Entscheidung des Kunden ob und wieviel Trinkgeld man gibt. Wenn diese Erwartungshaltung immer so gegeben ist wie bei uns, dann sollte Papillon unbedingt dies im die Tourbedchreibung aufnehmen.
Product: Papillon Helicopters - Las Vegas
Product: Papillon Helicopters - Grand Canyon
Awesome 👍
Product: Papillon Helicopters - Grand Canyon
very nice service, worth the money!
Product: Papillon Helicopters - Boulder City
Product: Papillon Helicopters - Las Vegas
Product: Papillon Helicopters - Boulder City
(Translated by Google) Very friendly staff, spectacular flight (Original) Personal muy amable, vuelo espectacular
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) Very organized and friendly (Original) Muy organizados y amables
Product: Papillon Helicopters - Boulder City
I booked yesterday for a tour but today whilst at the venue I was told they have a weight/balance issue so I cannot go on the tour. I booked last so fifo which is fair and this is in the t&c's. Then I was told that I did not supply the correct weight (I have weighed the same for 5 years), so not sure why I was told this. You would think they by now would have a fair understanding of this problem and found a solution, like adding 5% for contingency. They did offer to change the booking but had nothing on the day and I leave tomorrow so no good for me. So this was disappointing to say the least, after being picked up at the hotel, being weighed and then after 15 minutes of waiting being told we have bad news. The way this was handled was very poor in my view, I found the staff were rude about this and then said I should calm down after I told them this was incompetent at best. I am pretty sure if you actually get to go on the tour and face no problems you will have a good experience, but if things don't go well then it's really bad...guess this won't get ticked off the bucket list. It's a long long way from home (South Africa). The other two blokes that were in the ride over indicated that they had booked for the morning and were told yesterday there times would change. So based on this I would say you need to make your own contingency plans because this place is not interested.
Product: Papillon Helicopters - Las Vegas
Product: Papillon Helicopters - Grand Canyon
Expensive but breathtaking
Product: Papillon Helicopters - Grand Canyon
(Translated by Google) The times advertised include travel time from the hotel. You spend more time in the shuttle than in the helicopter. Flight time is a maximum of one hour. And they don't guarantee you a seat in the front; if someone arrives and throws the helicopter off balance, you'll lose your seat. (Original) El tiempo que ponen en los anuncios es contando desplazamientos desde el hotel. Pasas más tiempo en el shuttle que en el Helicoptero. Tiempo en el aire 1 hora no más. Y la reserva del asiento frontal no te lo aseguran, si llega una persona que descompensa el helicóptero te quedas sin asiento
Product: Papillon Helicopters - Boulder City
Product: Papillon Helicopters - Grand Canyon
Product: Grand Canyon Helicopters - Grand Canyon Village
Product: Papillon Helicopters - Grand Canyon