Question 1

What is One World Observatory?

Accepted Answer

One World Observatory is at the top of the tallest building in the Western Hemisphere, One World Trade Center. The Observatory is located on the 100th, 101st, and 102nd floors encompassing over 125,000 square feet. You’ll take an incredible Sky Pod Elevator ride to the top. Once aloft guests can explore three levels of the Observatory filled with innovation and inspiration. One World Observatory offers views of New York City’s iconic sights, surrounding waters, and iconic skyline – amazing 360 views for up to 45 miles in every direction.

Question 2

How do I get to One World Observatory?

Accepted Answer

For transportation and directions to One World Observatory, please click here. Use of public transportation is highly recommended to access lower Manhattan, given the minimal availability of on-street parking. One World Observatory does not provide parking.

Question 3

Can I bring my kids to One World Observatory?

Accepted Answer

Yes, One World Observatory is great for kids and guests of all ages. The stunning city views and interactive exhibits are family-friendly and suitable for individuals of all ages.

Question 4

Are strollers allowed?

Accepted Answer

Yes, strollers are allowed but you will be asked to remove your child and fold your stroller up for access to the elevators as well as the escalators within the Observatory.

Question 5

What is the appropriate age range for guests visiting the One World Observatory?

Accepted Answer

One World Observatory is appropriate for guests of all ages. The stunning city views and immersive experience is family-friendly and suitable for individuals of all ages.

Question 6

Can I purchase tickets to One World Observatory for only my children?

Accepted Answer

To gain admission, guests must be at least 17 years of age or be escorted by an adult. School, scout, and other youth groups may get more information on advance reservations by visiting our Groups page.

Question 7

Are pets allowed?

Accepted Answer

No animals will be permitted into or on the property of One World Observatory or West Plaza.  This policy is in effect at all times including when the facilities are not open to the public.  Exceptions to this policy are limited to (i) service animals and service animals in training; and (ii) police or other certified assistance animals will be permitted by a qualified handler on official business.

Question 8

Are dining and concessions available at One World Observatory?

Accepted Answer

One World Observatory offers access to curated eateries from casual café fare to seated fine-dining at One Dine. Dining and café options will only be available for ticketed guests of the Observatory. For more information, please click here.

Question 9

Can I bring food or drinks?

Accepted Answer

No food or beverage may be brought into One World Observatory.

Question 10

What forms of payment are accepted?

Accepted Answer

Credit Card (AMEX, Visa, Master Card, Discover), and contactless payments are all accepted forms of payment at One World Observatory.

One World Observatory is a cashless operation to enhance the experience of our guests. Onsite reverse ATMs are available for cash conversions.

Question 11

What is the refund policy? I never used my tickets.

Accepted Answer

There are no refunds or rain checks for your tickets – tickets must be used on the date/time listed on the ticket. However, if there is poor visibility, the See Forever Commitment ensures you can come on a good day.

Question 12

What are the hours of operation?

Accepted Answer

9:00 AM - 9:00 PM

Hours change seasonally*

Question 13

Are there public restrooms at One World Observatory?

Accepted Answer

Restrooms are available for use throughout One World Observatory. They are located on all three levels, as well as in the exit lobby on the first floor upon departing the elevators. Restrooms are for guests of the Observatory.

Question 14

Is my ticket good for a return visit to One World Observatory?

Accepted Answer

All current ticket packages, including: Standard, Combination All-Inclusive and VIP Tour tickets are only valid for one-time admission. Re-entry in the Observatory is not permitted.

Question 15

Is there a gift shop at One World Observatory?

Accepted Answer

Yes, guests can visit the GALLERY at ONE WORLD, located on level 100, to view a varied collection of premium gift items for all ages. The Gallery offers uniquely designed products produced exclusively by and for One World Observatory.

Question 16

Is smoking permitted at One World Observatory?

Accepted Answer

No, smoking is not permitted anywhere within the Observatory including our outside West Plaza.

Question 17

Is One World Observatory part of the 9/11 Memorial and Museum?

Accepted Answer

One World Observatory is not affiliated with the Memorial and Museum. For information about the Memorial and Museum, please visit https://www.911memorial.org/

Question 18

I lost something, who do I contact?

Accepted Answer

You can come to our Guest Services Desk located on the Welcome Level under the escalator or you can call us at 212-602-4025 to check and see if we have your item. If the item you have misplaced has your contact information, we will contact you if we find it.

Question 19

What is the Observatory doing to encourage physical distancing and enhanced cleaning & sanitation?

Accepted Answer

We’re dedicated to doing everything we can to deliver a safe, healthy, and clean experience.  Caring for our customers and employees is our top priority.

Question 20

How do I get to One World Observatory?

Accepted Answer

For transportation and directions to One World Observatory, please click here. Use of public transportation is highly recommended to access lower Manhattan, given the minimal availability of on-street parking. One World Observatory does not provide parking.

One World Observatory

About

Products

One World Observatory - Standard Experience

One World Observatory - Combination Experience

One World Observatory - All Inclusive Experience

One World Observatory - VIP Tour

One World Observatory - Late Night Saver

FAQs