Reviews for Memories France
2048 reviews
Very good tour guide
Karen, the tour guide, was very good before and during the visit. Just a shame we took the tour when Le Louvre was extremely busy on 28/12 PM.
Product: Paris Louvre Museum Skip the Line Must-Sees Guided Tour
Voordeel: vrij snel...
Voordeel: vrij snel binnen, je hoeft zelf de weg niet te zoeken in de drukte Nadeel: toch vrij weinig ‘hoogtepunten’ gezien
Product: Paris Louvre Museum Skip the Line Must-Sees Guided Tour
Notre-Dame Island Sainte-Chapelle and Conciergerie Guided Tour
Very informative tour of Notre-Dame Island Sainte-Chapelle and Conciergerie-Amelie was terrific!! Inside of Notre-Dame cathedral is NOT included and the lines are extremely long.
Product: Sainte-Chapelle, Conciergerie & Notre Dame Exterior Guided Tour
Low Customer Experience
Unfortuantely. the level of customer experience is not to be recommended. I have lost the tour guide and then tried to get in touch with them in different ways no luck, I realized that the number they have provided was not working and my chats in the application itself to the tour guide were not replied to. I have paid the full amount for two people with no experience at all. They refused to admit that it was a mistake not to be in touch with the custmers (who are at the end of the day tourists, visiting the city for the first time). They kept convincing me that it was not a problem not to be in touch and it was my fault, without any efforts to rectify the mistake from their end or show alternative solutions that could give back some value for the money paid. I have had the chance to sign up for an similar activity in GetYourGuide application that has the same experiences Viator is offering but with higher customer experience and care. They have been in touch with me from the start of trip to the end, which was the level of experience I have expected to get in exchange with the amount of money I have paid.
Product: Paris Louvre Museum Skip the Line Must-Sees Guided Tour
Loved the Louvre!
Although the Louvre Museum was very crowded, our tour guide, Stephanie, was great and managed to guide us through the crowds.
Product: Paris Louvre Museum Skip the Line Must-Sees Guided Tour
Too busy, but a lovely guide.
We went on a crazy busy day (Christmas holidays). Not the most relaxed way to view art works, but credit to our guide Stephanie. She navigated the vast crowds and kept us informed and entertained. Had we attempted to view the museum without Stephanie, we would most definitely have wandered around completely lost. Thank you.
Product: Paris Louvre Museum Skip the Line Must-Sees Guided Tour
Disappointed
Boring Waited 25 min to skip line while the regular line passed us. Took a bathroom break 30 min in before we even saw one monument. I mean what adult needs a potty break 30 min into a tour? Many other more interesting tours in Paris. We left early
Product: Sainte-Chapelle, Conciergerie & Notre Dame Exterior Guided Tour
Highly recommend this tour! Barrett was kind and very helpful in getting us from Paris to Versailles by train - He gave easy instructions on how to get back to Paris after the tour. Sylvie, our tour guide, was very knowledgeable and has a great passion for history. She was clear and concise and had great storytelling skills and ultimately made learning history fun and exciting. She was also great with accommodating our group in the cold weather which was much appreciated. Merci GYG!
Product: Skip-the-Line Versailles Palace Tour by Train from Paris
Sylvanie was fantastic!
Product: Skip-the-Line Versailles Palace Tour by Train from Paris
Great tour and guide
Johnny is a great guide. There is so much information and he explains it well. It was like being in a history/art history course. I’m very glad we were able to have him as our guide. The meet up location and guide who met us for the train ride to. Versailles was excellent. He was very accommodating and friendly; always smiling and friendly. It was a great start to a really good day!
Product: Versailles Palace and Gardens Tour by Train from Paris with Skip-the-Line
Knowledgeable tour guide,...
Knowledgeable tour guide, Pauline, with humor. Thus, make the tour informative and interesting. Pauline is very helpful and provides great information.
Product: Versailles Palace Full Day or Half Day Tour with Local Guide
Very Knowledgeable tour guide
Our tour guide was Jonny Miller, he was very knowledgeable, had very good stories and it was a very enjoyable experience.
Product: Catacombs of Paris Semi-Private VIP Restricted Access Tour
An absolute must experience!
Incredible tour, Arthur was charismatic and quite knowledgeable; the personal tour and access to restricted sections well worth the experience! Highly recommend
Product: Catacombs of Paris Semi-Private VIP Restricted Access Tour
Cecilia was he best guide we have ever had! She was wonderful!
Product: Paris: Musée d'Orsay Guided Tour with Options
Incredible tour with the best guide!
What an incredible experience. A very big thank you to Mika who was a great guide. She spoke amazing English and had so much knowledge. The tour was perfect for both adults and children from 10 years old with lots of interesting information and interaction. I highly recommend and will for sure contact Mika for another tour in the future!
Product: Paris Louvre Museum Skip the Line Must-Sees Guided Tour
versailles tour
the memories france team were super helpful when we were late for our tour. the tour guide was very informative and kept the tour fun as well.
Product: Versailles Palace and Gardens Tour by Train from Paris with Skip-the-Line
A stressful day
I really wanted to love this tour. Mainly because I loved Versailles. Visiting there, I absolutely recommend. Unfortunately, the tour with Memories France was not what I hoped it would be. Admittedly, I will say that some of the issues my husband and I had with the tour were not things that the tour company could control, but when taken into full consideration with the entire day, it just really made for a really stressful experience. It didn't help that there were issues with transportation at the start of the day. Something happened with the original train we were supposed to take and the second one our guide chose ended up being delayed, causing us to get to Versailles an hour or so later than we were supposed to, which led to us having to wait even longer to get in because we'd missed our entry time slot and had to wait for them to fit us in at another time. I will say, the tour company offered us a discount if we booked another tour to make up for the inconvenience, but at that point our entire trip was already planned out and there was no opportunity to fit in another tour to take advantage of the discount being offered. The guide was okay, but struggled with English more than I expected on a tour that was advertised as being in English, so it was difficult to understand what she was saying somethings. I'll give her credit, though, because she did have a lot of knowledge about Versailles and would have likely been an excellent guide if she'd been a little easier to understand. Additionally, being late caused us to be rushed through the tour inside the palace and a little rushed through the gardens. By the time we were able to stop for lunch, it was so late in the day without having anything to eat or drink, I was starting to get sick but at the time we paused, all the available restaurants were either filled to max and not letting people in or they were closed. Our only option was to get a few snacks at one of the vendor trucks which really wasn't much of a meal. At that point, I was so exhausted and so frustrated and so stressed by how crazy the day had been, I just kind of found a place to sit and cry for a bit until it was time to meet back up with the group to continue the tour. I can honestly say, that's the first time I've ever been on a tour while on vacation that had me literally stressed to tears. So while I can say the Palace of Versailles is definitely worth a visit and I'm glad I went - I can't say I'm glad that I booked this tour.
Product: Versailles Full-Day Tour with the Estate of Marie-Antoinette
Re: Family Friendly
Very informative. The guide was very friendly and more importantly patient. She made us feel at ease and also calmed our nerves having been lost that morning.
Product: Sainte-Chapelle, Conciergerie & Notre Dame Exterior Guided Tour
Notre-Dame
Disappointed this tour did not include going into the Notre-Dame. Pictures for this tour show interior photos so it is misleading and yes, I read that it was only outside after the fact and I would not have booked it for that reason. However the tour was very informative
Product: Sainte-Chapelle, Conciergerie & Notre Dame Exterior Guided Tour
A group of buffoons
The tour guide was amazing. She was so good and very detailed. However our group was bumping around, losing themselves and causing such a delay that by the time we got through we had a very rushed experience. This is no fault of our guide and she handled it as well as she could.
Product: Paris Louvre Museum Skip the Line Must-Sees Guided Tour