Question 1

What are your opening days and hours?

Accepted Answer

Lone Pine Koala Sanctuary is open daily from 9am to 5pm, seven days a week.

Question 2

Are you open on public holidays?

Accepted Answer

Yes, we are open on all public holidays without any additional surcharges.

Question 3

What is included in the ticket price?

Accepted Answer

Your ticket provides access to the sanctuary from 9am to 5pm and includes all of our FREE captivating wildlife shows. Enjoy the colourful Wild Lorikeet Feeding, the breathtaking Free Flight Raptor Show, the lively Sheep Dog Show, and informative talks on koalas and dingoes. For a full schedule of the day’s events, don’t forget to check out our What’s On page: https://lonepinekoalasanctuary.com/whats-on/.

Question 4

Are there advantages to purchasing tickets online instead of at the park?

Accepted Answer

Yes, booking your tickets online allows you to save time by using the ‘Pre-Purchased’ ticket queue upon arrival. You can also pre-book experiences to secure your spot and avoid missing out on the day.

Question 5

Is the sanctuary open if it rains?

Accepted Answer

Absolutely! Lone Pine is an all-weather sanctuary with plenty of covered areas to keep you dry and comfortable, even during wet weather.

Question 6

What are the operating hours of the cafés within the sanctuary?

Accepted Answer

We have 3 cafés on-site:

- Riverside Café: Located just before the sanctuary entrance, open daily from 7:30am to 4pm.

- Sleepy Koala Café: Located inside the main sanctuary grounds, open daily from 9am to 2pm. (Please note that the Sleepy Koala Café kitchen closes at 2pm, but a selection of cold sandwiches and hot/cold drinks are available until 3pm)

- Butterfly Café: Located inside the main sanctuary grounds, open daily from 9:45am – 3pm.


*Please note that café opening hours are subject to change.

Question 7

Can I book an experience when I arrive at the sanctuary, or should I book in advance?

Accepted Answer

Yes, you can book an experience when you arrive at the sanctuary. However, we highly recommend pre-booking your experiences online to ensure availability, as they are limited and often sell out quickly. This helps avoid any disappointment on the day.

Question 8

Do you accept student, senior, or pensioner cards?

Accepted Answer

Yes, we accept student, senior, and pensioner cards, which can be used to receive a discounted entry price to the sanctuary.

Question 9

Do you offer a companion card discount?

Accepted Answer

Yes, Lone Pine Koala Sanctuary offers free entry for carers with a valid Companion Card. Simply show your Companion Card to our ticket entrance staff upon arrival. No pre-booking is required.

Question 10

Do you offer discounts for defence personnel and veterans?

Accepted Answer

Yes, we offer a 10% discount on Day Passes for APOD (Australian Partners of Defence) members. For more information or to become a member, please visit the APOD website.

Question 11

Do you offer discounts for first responders?

Accepted Answer

Yes, first responders* receive a 10% discount on Day Passes. Please present your valid first responder ID at the time of purchase. For more details on eligibility, please contact us at  service@koala.net  *Includes retirees.

Question 12

How can I get to Lone Pine Koala Sanctuary?

Accepted Answer

Lone Pine is located at 708 Jesmond Road, Fig Tree Pocket, just 12km from Brisbane CBD. You can get here by self-driving, public bus, or the scenic Koala & River Cruise. For more information, please refer to our Plan Your Journey page.

Question 13

Is there parking availabile at the sanctuary?

Accepted Answer

Yes, we offer free parking on-site, including designated accessible parking spaces, coach parking, and a convenient drop-off zone.

Question 14

Can I charge my electric vehicle onsite?

Accepted Answer

Yes, we have 2 x onsite electric vehicle charging stations located in our car park.

Question 15

Is the sanctuary wheelchair accessible?

Accepted Answer

At Lone Pine Koala Sanctuary, we take accessibility seriously and are continually seeking ways to enhance our facilities and services. While our sanctuary is set on naturally hilly terrain, we offer alternate routes to accommodate guests with limited mobility. However, please be aware that some areas, such as the kangaroo reserves and unpaved paths, may not be suitable for unassisted wheelchair access. For more information please refer to our Accessibility page: https://lonepinekoalasanctuary.com/accessibility/.

Question 16

Can I hire a stroller or wheelchair at the sanctuary?

Accepted Answer

Yes, you can hire a stroller or wheelchair during your visit. To ensure availability, especially for wheelchairs, we recommend calling or emailing us at service@koala.net ahead of time to reserve one before your visit.

Question 17

Can I bring a scooter or bike into the sanctuary?

Accepted Answer

No, scooters, skateboards, bicycles, roller blades, skates, or motorised vehicles (except for motorised wheelchairs) are not permitted inside the sanctuary grounds.

Question 18

Can I bring my assistance animal to Lone Pine Koala Sanctuary?

Accepted Answer

Yes, certified guide, hearing, or assistance animals with the appropriate identification are welcome in the public areas of Lone Pine Koala Sanctuary, including the Riverside Café and outdoor areas, without prior arrangements.

For access to the paid sanctuary grounds, bookings are essential. To ensure the safety of both our wildlife and your assistance animal, please call (+61) 7 3378 1366 or email service@koala.net to make the necessary pre-arrangements. Visits within the sanctuary will be guided by a Lone Pine team member and are limited to a maximum duration of 2 hours. Please remember to bring the appropriate ID for your assistance animal.

Question 19

Do you have baby changing facilities?

Accepted Answer

Yes, we have baby changing facilities available in toilets both outside and inside the sanctuary. Additionally, we offer a parents’ room inside the sanctuary equipped with amenities such as a breastfeeding area, and a microwave.

Question 20

Is Wi-Fi available at the sanctuary?

Accepted Answer

Yes, we have complimentary Wi-Fi at the sanctuary.

Lone Pine Koala Sanctuary

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