Reviews for Empire State Building
2228 reviews
Rainy & rude staff
The weather wasn't on our side today so the views were none existent, we were told this on the way in but didn't have time in the holiday to swap timings. The staff however were grumpy, rude and had no patience today which added to the overall cloud over the morning. Awful! The only staff who weren't in a mood were the people operating the lift back down.
Product: NYC Empire State Building Observation Deck Ticket
Sharon B. At the ticket office
The lady at the ticket office Sharon B. was so nice and helpful. She helped us with our mistake at the ticket rezervation. The nicest person and made our visit great!
Product: NYC Empire State Building Observation Deck Ticket
Amazing experience
Amazing experience at this NYC icon. Interesting and thrilling. We climbed the stairs from level 80 -86 which is quite a workout,but worth the effort and gets you to the observation deck without waiting in line for the elevator. The views of the city are spectacular. Some of the guides would benefit from a customer service refresher course!
Product: NYC Empire State Building Observation Deck Ticket
Great views and history but the edge and top of the rock better unobstructed viewing
Fantastic views of the city and easy to access. We went at 11:30 mid week so it was dead even though it was the British school holidays so more tourists. There was a long queuing system which was broken up with things to see and read which would be good for peak periods of queuing. It’s really hard to take group photos at the two standard platforms without all the obstructive metal work that you don’t get at places like the edge or top of the rock.
Product: NYC Empire State Building Observation Deck Ticket
Nice
Merci au personnel de l’accueil et notamment à Sharon au Desk. La visite doit être encore plus belle au coucher de soleil. Merci encore Tom
Product: NYC Empire State Building Observation Deck Ticket
Empire State Building
This is a very special event to visit and go to the 86th floor of the Empire State Building as it’s one of the most iconic buildings in the USA, we have had a great time.
Product: NYC Empire State Building Observation Deck Ticket
Girls trip 2025
This was a great way to experience the Empire State and its amazing views, loved it, it met all my expectations!
Product: NYC Empire State Building Observation Deck Ticket
Top of the world experience
We had an amazing experience with the best tour guide Renita. The experience is amazing and a must for eveyone wanting to see the city! What a special experience. We watched Renita coach a little girl to the glass in such a sweet kind voice! Just a lovely human!
Product: NYC Empire State Building Observation Deck Ticket
Help from the Hailen, member of security controls in the Empire State Building.
Our pass didn't work when we tried to enter in the Empire State Building. In fact, we were in the wrong place for the rendez-vous with the guide. We would like to thanks very much Hailen which is an employee from the Empire State Building : She kindly helped us to meet the guide and saved our entry. She was very competent and helpful. Many thanks !!
Product: Empire State Building
Empire state
Breath taking views , well worth it . Take a camera as you can see for miles . It's even more magical at night .
Product: NYC Empire State Building Observation Deck Ticket
Amazing!
The most memorable experience on our vip tour with Hugo our guide, who made it fun as well as full of facts about the amazing history of the building. Well worth the extra cost. And a big thank you to Renita who went the extra mile to see us down to the bottom. Couldn’t praise them both enough!
Product: Empire State Building
Lots of walking and...
Lots of walking and heights. I am scared of heights but I had no issues going up to the 102nd floor.
Product: NYC Empire State Building Observation Deck Ticket
Great experience.
It’s an amazing experience. So well organised, and very interesting. Even the queues are handled well by really friendly staff.
Product: NYC Empire State Building Observation Deck Ticket
A Must!
We went on the extended tour which included the 86th and 102nd floors. It is pretty neat to see the 102nd floor view, but if you are pressed for time or scared of tippy top heights (you're inside for the 102nd, and can go both outside or stay inside for the 86th) you won't be disappointed with just the 86th floor. It's like a museum tour along the way, where there are many displays that you can read to learn more. This was not a guided tour for us, and we still really enjoyed it. It was clean, well organized, and we got some incredible photos! I think it might be coolest to see this before sunrise or as it's getting dark so you have some light in the sky while the building lights are coming on! We went in the middle of the day, and it was super-windy on the 86th floor, so just be prepared!
Product: NYC Empire State Building Observation Deck Ticket
Excellent Iconic Experience
Loved this iconic experience. Great historical exhibits and pop culture experiences and then the amazing views. This is a must do in my book!
Product: NYC Empire State Building Observation Deck Ticket
Great way to end our trip!
The staff were incredible and very helpful. The VIP experience was incredible & worth the time! The Guest Services Specialist, Devin, was checking on customers and staff throughout my whole visit. It was obvious that he is very respected at his job. There is a very lively, but chill vibe at the ESB at night. The view was amazing and I was able to spend over an hour experiencing the ESB!
Product: NYC Empire State Building Observation Deck Ticket
Pour tourisme de masse
Je parle ici de la visite du 86e et 102e étage, s’agissant d’une tour iconique, emblématique de New-York et de toute une époque, bâtiment Art Déco, il est tout de même dommage d’accéder aux lieux par une entrée qui ne reflète pas cet esprit, les couloirs sont absolument sans âme, animation visuelle au plafond de l’ascenseur entre le rez-de-chaussée et le 86e (ascension très rapide et imperceptible), comme s’il fallait absolument distraire le chaland pour qu’il ne s’ennuie pas dans l’ascenseur ; évidemment le panorama est impressionnant aussi bien au 86e qu’au 102e, petit frisson supplémentaire au 102e bien évidemment car on est à l’extérieur et la vue est à 360 degré comme on dit … ça se fait une fois, à aucun moment on ne peut se dire « je suis sur l’Empire State Building et nulle part ailleurs »; D’ailleurs quand on se dirige vers la tour avant d’y entrer, vous ne la voyez jamais vraiment dans son ensemble , vous n’avez à aucun moment suffisamment de recul. Pour conclure, visite sans personnalité ni grand intérêt, mais un 3 sur 5 tout de même car il s’agit du célèbre et unique Empire State Building
Product: NYC Empire State Building Observation Deck Ticket
The Empire State Building
Another bucket listing item. We went at 7pm on a Friday night and virtually no crowds. Bought tickets at counter. Others had suggested that paying extra for floor 102 was a bit of a waste and expensive. Not cheap to get yo 86 floor. Museum style items on way up and the video of building the structure on elevator roof as you want up was a great novelty. Loved the King Kong and other famous movies section Views are spectacular at night. I imagine you see more in daylight. So try for sunset to get both world but friends have said lines at busy times can be a hour.
Product: Empire State Building
Amazing view
The Empire State is definitely a must visit in New York. Personnel was very friendly and supportive. The view amazing. A really good experience. Really recommend
Product: NYC Empire State Building Observation Deck Ticket
Great experience very...
Great experience very informative presentation at beginning. straight forward entry with ticket . Great views of downtown manhattan
Product: NYC Empire State Building Observation Deck Ticket