Reviews for Blue Mountains Explorer Bus
383 reviews
Overall very good experience and service. However one major issue was the fact that after waiting 20 mins in Eastern Station cable car queue (in the roasting sun!) I was informed that I should have a bar coded wrist band. I had to leave the queue to obtain this band and by the time I rejoined the queue, 4 more buses had arraived which quadrupled the length of queue! I gave up and caught shuttle bus to Secenic World (Stop 10). SOLUTION - the drive should have advised us of this band requirement from the outset.
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Buses were consistently inconsistent Often waiting over an per time at the bus stops. Wasted most of the day waiting. Last part of the day ended up getting a regular bus and paying again. Standing room only on most buses, save your money and use a regular bus
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Absolute disgrace of a service. Bus every 30m in holiday period as the timetable states. Waited over 1h at 2 stops. Some stops were not served due to a full bus, even when people were waiting. Given the very angry reaction of some people, they were also clearly waiting for a (very) long time. You pay an expensive ticket for a service that is totally not provided. Went to explain the situation in the main office, no offer of a refund was made. Yes it is a busy holiday period but it is your job to plan ahead and make sure you live up your end of the deal.
Product: Blue Mountains Explorer Bus
We enjoyed every bit of it. We bought a family ticket and our ticket was extended to the next day because we stayed overnight in Katoomba. I parked my car at the hotel and used the bus to explore various places. There were at least two buses running. We also enjoyed the live commentary. Drivers were polite and greeted us every time we hop on. We used the extended ticket both days as one day was not enough to explore what the blue mountain offers. There are local buses also available but those can get you some of the destinations very cheap but will be boring. Sit on the top of the bus for better experience. Its worth every penny to explore on this bus.
Product: Blue Mountains Explorer Bus
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Not very wheelchair friendly. And not following the schedule at all. You are better off with local bus that run 3x times more frequently than waiting an hour for these hop on hop offs. We got on first bus that terminated at stop 6. Then we waited on stop 6 for 30mins. A bus came and said it would terminate on stop 7. We waited for another 30 min and a bus came and stopped 200 m before the stop. My dad on wheelchair again had to manouver wheelchair and go off the stop to get on bus. Driver was very rude and did not wait for wheelchair to be parked and started moving bus. I asked him to stop till wheelchair is locked. It was a safety and health hazard to drive off without giving a min to wheelchair to park and lock. The driver name was Gu. The buses terminated at every stop whereas they shouldnt.
Product: Blue Mountains Explorer Bus
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Product: Katoomba: Blue Mountains Full-Day Hop-On Hop-Off Bus Tour
Product: Katoomba: Blue Mountains Full-Day Hop-On Hop-Off Bus Tour
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Such a brilliant experience! I went on the Blue Mountains in 2018 and used the Explorer Bus and it was brilliant then! The staff were all so friendly and helpful (in fact everyone in Katoomba seemed to be around town). The service itself is great, I don't know how else you'd get around the Mountains without using it. It drops off and picks up and all the stops, the map (both physical and online) has all the walks and information so it's really easy to navigate. I can't recommend this highly enough. It's just really disappointing the service only picks up once an hour now but we assumed that's because of the tourism and the demand being lower, which in itself is a shame because the Blue Mountains is one of my favourite places I've travelled in Australia. Thank you for such a brilliant and friendly service and giving us such interesting information on the tour :-).
Product: Blue Mountains Explorer Bus
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Our Guide on the bus dated 13th Dec, 25 , 9.15 am was extremely great, he took lots of efforts to provide us with complete history of each location, and went out of his way to help my wife in boarding the bus due to her health issues. Each station he dropped and picked us up with a smile and was very patient in ensuring all of us safely boarded the bus. The route was well planned and all the stops we noticed the arrival of the bus was on time. highly recommend tourists to use their facility to understand Katoomba history as well as the places of visit to the Blue Mountain destinations. The book lets offered at the counter on top of the railway station was very resourceful, and the staff courteous. i ended buying blue mountain sweat top which was value for money.
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Product: Katoomba: Blue Mountains Full-Day Hop-On Hop-Off Bus Tour
We purchased the Kookaburra Pass - Hop On Hop Off + Scenic World + Food & Beverage Voucher. Highly recommended!
Product: Blue Mountains Explorer Bus
Product: Katoomba: Blue Mountains Full-Day Hop-On Hop-Off Bus Tour
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
Loved the tour. Guides were very good but hard to hear when on lower deck of bus. Much clearer on top deck. Excellent printed guide.
Product: Katoomba: Lyrebird Hop-On Hop-Off and Scenic World Pass
While the bus driver was extremely charming, fun and knowledgeable, the fact that the bus runs only once an hour for each stop made the price I paid for the one-day pass absolutely not worth it for me. 👎 It was faster and easier to walk between many of the stops than waiting for the next bus. Also, local buses run much more frequently. A shoutout to the driver Angus though — he did put a smile on everyone’s face. 😁
Product: Blue Mountains Explorer Bus