Reviews for Magpie Travel

We took the Jungle Expedition Tour with our three children (ages 4, 8, and 11). The open-air safari vehicle was comfortable and enjoyable to ride in, and the scenery throughout the tour was beautiful. However, the drive itself was not very exciting. The road was smooth, with no adventurous terrain, bumps, or thrilling sections that we had expected from a jungle expedition. There were a few stops featuring movie filming locations, but they were brief and did not provide much time to explore or learn about the sites. While the natural surroundings were stunning, much of the scenery can be appreciated elsewhere on the island without purchasing a tour. In our opinion, the Movie Sites Tour is a much better option. It offers more opportunities to get out, walk around, and explore the locations, making the experience more interactive and engaging for both adults and children.

My partner and I participated in the Movie Sites Tour at 2:40 PM on Saturday, June 6, and unfortunately our experience was negatively impacted by how seating was handled. Although we booked together as a party of two, we were seated separately. Another couple chose to sit apart so they could each have a window seat, while a group of three women was also split up. As a result, my partner and I were the only couple who not only had to sit separately, but were also both assigned aisle seats. At the first stop, my partner and I moved to sit together when we returned to the truck. We were already seated before the other guests boarded, and our guide, Elsi (Truck A), clearly saw us there. However, once everyone returned, she announced in front of the entire group that everyone needed to return to their original seats. What made this especially frustrating was that there were other seating arrangements available that would have allowed us to sit together without inconveniencing anyone else. If maintaining the original seating was important, this could have been addressed privately rather than publicly, which felt unnecessary, embarrassing, and unprofessional. Being assigned aisle seats for the entire tour also meant we had a poor view of many of the sites. We were unable to take good photos from the vehicle because our views were blocked by other guests, and the photos we did take often included other people's faces, making them unsuitable to share without their permission. The only good photos we have are from the two stops where we were able to get off the truck and take our own pictures. Additionally, during the tour, Elsi handed out dinosaur toys to guests but skipped over both my partner and me entirely, which made us feel excluded. This was especially disappointing because we were celebrating my birthday and were looking forward to enjoying the experience together. After being told to separate again, it significantly diminished our enjoyment of the tour and affected what should have been a special occasion. The scenery and movie sites themselves were interesting, but the way this situation was handled left a very negative impression. I believe guests who book together should be accommodated whenever reasonably possible and treated with courtesy and professionalism. I am giving this tour 1 star because the other staff members we interacted with were friendly, welcoming, and provided excellent customer service. Unfortunately, this experience prevented us from fully enjoying the tour.

One of the most beautiful places on Earth. The whole place is magical and breathtakingly stunning and beautiful. One of those you have to see and experience if yourself type of places because pictures and video cannot do it justice. I recommend the 2hr UTV tour for your first time because you will see the vast valley scenery. This is our third and this time we enjoyed the Jungle Expedition Tour which goes a different route but still beautiful, just not as grand as the UTV route but still beautiful nonetheless!

Product: Kualoa Ranch

We did the zip line on our adventure to the Ranch. It was pretty fun! Definitely beautiful! We have zip lined all over the world, and this one was on the lower end as far as thrills. Was still fun though. The guides were up beat and fun as well. Would recommend for beginner zippers!

Product: Kualoa Ranch

Absolutely unbelievable. Booked the 3-Hour Deluxe UTV Tour for my family and I around a month and a half ago. Our trip is in about 2 weeks and we were all really excited to experience the Kualoa Ranch since a few of us are really big Jurassic Park fans and we were excited to be able to drive the UTVs ourselves. Just got an email saying that my reservation was cancelled because there was a booking error on their end. Every tour that interested us is completely booked until after we leave Hawaii. We had planned an entire day around this. Extremely disappointed.

Product: Kualoa Ranch

We did the zip line on our adventure to the Ranch. It was pretty fun! Definitely beautiful! We have zip lined all over the world, and this one was on the lower end as far as thrills. Was still fun though. The guides were up beat and fun as well. Would recommend for beginner zippers!

One of the most beautiful places on Earth. The whole place is magical and breathtakingly stunning and beautiful. One of those you have to see and experience if yourself type of places because pictures and video cannot do it justice. I recommend the 2hr UTV tour for your first time because you will see the vast valley scenery. This is our third and this time we enjoyed the Jungle Expedition Tour which goes a different route but still beautiful, just not as grand as the UTV route but still beautiful nonetheless!

Good luck getting anyone one the phone if you need to modify your plans. They don't answer the phone or respond to emails.

Product: Kualoa Ranch

We booked this reservation months in advance, and just two weeks before our vacation we were informed that our reservation was being canceled due to a booking error on their end. We had specifically planned parts of our trip around this reservation and already had the rest of our itinerary arranged. Needless to say, it's extremely disappointing to find out so close to our travel dates that we now have to scramble to make alternative plans. Mistakes happen, but it's surprising that an issue like this wasn't discovered until the last minute. What should have been an exciting part of our vacation ended up causing a great deal of stress and completely disrupted our itinerary. Very disappointed with how this was handled.

Product: Kualoa Ranch

Absolutely unbelievable. Booked the 3-Hour Deluxe UTV Tour for my family and I around a month and a half ago. Our trip is in about 2 weeks and we were all really excited to experience the Kualoa Ranch since a few of us are really big Jurassic Park fans and we were excited to be able to drive the UTVs ourselves. Just got an email saying that my reservation was cancelled because there was a booking error on their end. Every tour that interested us is completely booked until after we leave Hawaii. We had planned an entire day around this. Extremely disappointed.

We booked this reservation months in advance, and just two weeks before our vacation we were informed that our reservation was being canceled due to a booking error on their end. We had specifically planned parts of our trip around this reservation and already had the rest of our itinerary arranged. Needless to say, it's extremely disappointing to find out so close to our travel dates that we now have to scramble to make alternative plans. Mistakes happen, but it's surprising that an issue like this wasn't discovered until the last minute. What should have been an exciting part of our vacation ended up causing a great deal of stress and completely disrupted our itinerary. Very disappointed with how this was handled.

Good luck getting anyone one the phone if you need to modify your plans. They don't answer the phone or respond to emails.

Product: Kualoa Ranch

Product: Kualoa Ranch

I felt sad, paying so much and then not being allowed to see one of the most iconic elements up close, like the dinosaur bones and King Kong's head.

Product: Kualoa Ranch

Kehau was amazing , she was so friendly and really helped me and my friend who traveled from Toronto to Hawaii for the first time. She helped us with our transportation when our bus driver was late and honestly made our experience a lot better :). We appreciate you Kehau! Mahalo

Kehau did a great job giving us a tour of the ranch and answering questions we had. She provided amazing customer service and despite any delays she made sure we were well taken care of.

I’ve been waiting to come here for many many years this place did not disappoint.