Central Park Pedicab Tour from Natural History Museum

Although the pedicab drivers themselves were great, I would rate this business zero stars overall for the extremely poor customer service experience/scam the management tried to perpetrate on us. Again, this is no reflection on the drivers themselves, including a great guy named Saeed who did his best to make things right and ensure we got our tour, but I have to warn people about the management of this company since they are unethical and totally unconcerned about the safety of their customers as well as their drivers. The tour we booked just happened to be scheduled for a time when a major storm was headed for Manhattan. When we saw the weather service alerts and we could see the dark clouds gathering, about 30 minutes prior to our tour starting, I called Viator to find out about rescheduling due to the weather. After waiting on hold several times for about 30 minutes I was finally told by Viator that it was up to the tour operator and that the tour operator was planning to operate as normally scheduled despite the oncoming storm. The drivers themselves understood our concern, particularly because we had two very young children with us, so Saeed called his boss to ask for a reschedule on our behalf. Saeed’s boss then told him we can only reschedule if we agreed to pay an extra $50 each per pedicab. We had already prepaid for the tour via Viator and I was told our payment was nonrefundable so we were left having to choose between paying an extra $150 to reschedule our three pedicabs or going ahead with the tour as scheduled with dark storm clouds and heavy rain barreling down on us. Not wanting to the pay extra fee we reluctantly told the drivers, fine then we will go ahead with this ridiculous tour as planned and we jumped into the pedicabs. At that point the drivers realized how insane this was as the rain began to come down heavily and dark clouds told anyone with common sense that lightning strikes were also imminent. Saeed then told us he would make sure we could reschedule for the following morning at 8 am, which we had to accept as it was the only time he had available, and he would ensure we were not charged an extra fee. So the company did their best to rip us off, but luckily sane and sensible heads prevailed. I would never book with this company again and I would warn anyone else against doing so as well. There is no way you should book a tour with a company that threatens to consume your entire prepaid fee if nasty weather interrupts the tour unless you pay an additional fee like this. Absolutely horrendous. Although we did not want to do an 8 am tour the next day, left with no choice we did it anyhow and the tour was great. Saeed and his two colleagues were very well informed, courteous and professional. We enjoyed our time with them greatly. They deserve five stars, but their unethical company deserves 0 stars.

Ricky was an excellent guide. We had a wonderful 90 minute tour of central park. We would recommend. Park is huge to much to walk, our guide was full of information.

5, our guide Ricky meet us on time, he was friendly and knowledgeable. Excellent tour of central park with options to get photos. Great way to see the park without walking.

Ricky was a great driver, very knowledgeable with a good presentation of information rather than just talking. Would go again!

Sam was an amazing tour guide. He went above and beyond to make our experience great! Thank you!