Cape Cod High-Speed Ferry from Boston

Our experience (booking through Viator) for a day trip from Boston to Provincetown was an extremely disappointing one. On Tuesday, June 9, we arrived for what was supposed to be a confirmed 11:30am ferry departure, only to discover that no such departure time even existed. Despite having a valid confirmation on our tickets and email notifications, we were informed by an agent at the check-in counter that the information provided to us was incorrect. He said the ferry had already left at 9am that day. What was most frustrating was not only the error itself, but the complete lack of accountability shown in handling the situation. We received no apology, no acknowledgment of the inconvenience caused, and no meaningful effort to address the disruption to our travel plans. As a direct result of this mistake, we incurred additional expenses by extending our hotel stay specifically for this ferry trip. We also lost valuable vacation time dealing with the confusion and uncertainty created by the incorrect booking information. It was the day of our wedding anniversary and obviously our intended day of celebrations and happy memories were ruined. We called Viator customer service but the service that was rendered to us were unsatisfactory. While we eventually received refunds for the ferry tickets and the unused Provincetown tour, the financial reimbursement does not excuse the poor customer service and unprofessional manner in which the situation was handled. A mistake of this magnitude should never occur, especially when customers rely on confirmed booking information to plan their travel. The lack of communication, responsibility, and customer care was unacceptable. I sincerely hope no other travelers have to experience the same level of frustration and disappointment.

Booking through you for a day trip from Boston to Provincetown was an extremely disappointing experience. On Tuesday, June 9, we arrived for what was supposed to be a confirmed 11:30 AM ferry departure, only to discover that no such departure time even existed. Despite having a valid confirmation, we were informed that the information provided to us was incorrect. What was most frustrating was not only the error itself, but the complete lack of accountability shown in handling the situation. We received no apology, no acknowledgment of the inconvenience caused, and no meaningful effort to address the disruption to our travel plans. As a direct result of this mistake, we incurred additional expenses by extending our hotel stay specifically for this ferry trip. We also lost valuable vacation time dealing with the confusion and uncertainty created by the incorrect booking information. While we eventually received refunds for the ferry tickets and the unused Provincetown tour, the financial reimbursement does not excuse the poor customer service and unprofessional manner in which the situation was handled. A mistake of this magnitude should never occur, especially when customers rely on confirmed booking information to plan their travel. The lack of communication, responsibility, and customer care was unacceptable. I sincerely hope no other travelers have to experience the same level of frustration and disappointment. Given the considerable inconvenience, unexpected costs, wasted vacation time, and the absence of any acknowledgment of responsibility, some form of compensation and a formal apology would be more than justified. Incidents like this make it difficult not to feel that we are living in an increasingly sad, hopeless, and pathetic world where accountability has become the exception rather than the rule.

I had always wanted to see Provincetown and this high-speed ferry from Boston was just the ticket. Travel time is about 90 minutes each way. Cost was about $90 per person. I thought that was awesome for 3 hours at sea with the price of fuel these days. I just wanted to spend the day, and this was a delightful way to accomplish that. There was a guide on board that could answer my questions on what to do here. The boat was clean and had restrooms and a snack and beverage bar. Boarding was easy. I had an electronic ticket. It does get busy so you might want to book ahead rather than just walking up and purchasing at the dock, I walked from my hotel, and it was really convenient to get to the ferry. Enjoy!

Great!! Easy and comfortable! Great way to travel over to Cape Cod Loved it! The ride was beautiful!!

We had travelled from Scotland to stay in Boston and this was one of the highlights of our 8 day stay! Donal was a friendly, knowledgeable character who clearly hasn’t lost his Irish charm after living in Boston for 40 years! He gave us recommendations of where to eat and what to do for our stay in P’town which was only for a few short hours! He was also really interested in our feedback too on our return to Boston so he can improve the service for future travellers. We saw the sunset over Boston city skyline when we came back. Thank you Donal, what an asset you are to the company!