Barcelona Highlights & Montserrat Tour

Buyer beware! They will leave you if you are one minute late and not offer you a refund and charge you double the price to reschedule! Poor communication period! And they are hard to find, don’t answer their phone, and aren’t in the office during the hours of operation posted. Very unprofessional!

Hello, I want to share my experience with the customer service of Julia Travel, located in Carrer de Sardenya, Barcelona. Today I went with my family to consult for the excursion to Montserrat, as a very friendly girl from the Cito Tour Barcelona group recommended us to come to this office to hire her there. Unfortunately, from the first moment we were treated by a girl with glasses with very bad disposition, with no intention of helping or providing adequate care. His way of responding was impolite and unprofessional, which generates anger and much distress, especially in a position whose main objective is precisely customer service. This is not about not knowing the information — because that can happen — but about the attitude with which people are treated. Luckily, my family and I have a good temper and try to always keep the cool, but honestly this kind of deal can ruin anyone's day. It is a shame, because this type of attitude makes the whole company look bad and also causes the loss of customers and money. I fully understand that we can all have a bad day; I work in public service myself. But that’s precisely why I think that when you choose to work with the client, you should know how to handle those situations without venting the bad mood on others. Hopefully those who supervise can talk to this person and improve the situation. Attention occurred today; she was a young woman located at the first care post, who did not want to identify , located on the left side when entering, facing the offices. I hope this comment will improve the service. Thank you.

Very confuseing at pick up point what to do and not to go. The bus was not very good as sevaral was not good. Only reclimimg position so it was a problem fro several guest. Guide at Montserrat was very confusing and we only get the half info. The day before we use Amigo travel to Andorra and it was perfect

Cooperators spoke in English and Spanish for the preferred all English difficult to hear at times and accent was very heavy

We were booked for the Girona tour and we didn't know it was cancelled. The ladies as mentioned in several reviews in Get Your Guide are extremely rude. Always saying they don't know ask someone else. A small girl w blonde hair was shouting and being intensely rude. After being rude to me, she started talking badly about me to her colleague in Spanish thinking I didn't understand. When I told her I understood, she said she didnt care. She even called a security to threaten me. I have read several reviews about these ladies in Get Your Guide and I watched them shouting at several customers. She didn't stop until her colleagues told her to. Never apologized after. However, our tour guides Valeria and her colleague were great. The tour was very organised. We learned a lot from her and enjoyed seeing Montserrat.