Verde Canyon Railroad Adventure Package

Great excursion! Food was unexpectedly delicious!!! Suprised how smoothly it was all run Matt, Mike and Craig were all terrific Craig was absolutely amazing enthusiastic and helpful! Great trip !

The trip was wonderful and starts out with a small bottle of champagne along with a snack tray of grapes, cheeses, meat to snack on during the trip along with a bottle of water. The employees are very friendly and knowledgeable about the region. The open air car is fun for the family. The meal voucher at the start of the trip is for such a large sandwich, side and drink that 2 or 3 people could eat one meal.

It was great!! Very relaxing and wonderful service! The guides were really informative. The food & drinks were delicious. The interior of the train was fun with old time pictures but it was a little hard to hear the recording.

The scenery viewed during this trip is truly exciting. However, at least a dozen folks in the railroad car I was assigned treated this experience as a 4-hour happy hour. They clearly had consumed some alcoholic drinks before boarding the train, and they continued their consumption regularly through the trip. As a result, they were loud and boisterous throughout the trip. At a few points, we (my wife and I) heard a few words from what seemed to be a commentary from the company about what we were seeing, but we could actually understand only a word now and then. Also, when the commentary stopped, apparently the sound system played country music. However, all we could hear were a few long notes that might have been part of a song. Overall, the audio system was reasonably quiet, did not allow individual listening, and was overwhelmed by a dozen or more riders. As additional troubles, after making reservations, we received emails indicating we needed to use the viator app to view our tickets. Following the link in the email, I was told that the app was not available for my device (a MacBook with operating system updated to the current version in the last week). When I went directly to the Apple Store to download the viator app, I performed the download and apparently installed the app, but when I logged in I was told there were no bookings---I could not access any previously-purchased tickets through the app. Eventually, after over 1.5 hours of unsuccessful work to make the app work, I found several older emails. Most yielded the same troubles already described, but one allowed me to view the tickets. Then, after 1.5 hours working to get the tickets, it turned out the email was wrong, and I did not need them, as I could just give my name when I arrived at the train station. Summary regarding tickets and technology: the app described as being essential for tickets simply does not work, but can consume much time as one tries to do what viator requests. Further, the audio system was inaudible and did not allow individual listening. (If individual listening works fine for hop-on, hop-off tours of big cities, clearly the technology is available to resolve many of these troubles, but the current system invites frustration and worse! Summary overall: The scenery is wonderful,. However, the system for getting the actual tickets is awful---time consuming, frustrating, and thoroughly unprofessional. Further, a recorded commentary might (or might not) provide worthwhile information if one cold hear it. The bottom line is that the value of the on-train experience depends, to a considerable degree, on the other people in the railroad car where you are assigned. If they are loud and drunk for much of the trip, then their 4-hour happy hour can undermine whatever interest and pleasure might be gained from the scenery.

Train trip was beautiful. Our train car guide Craig was informative and willingly answer questions. Our bartender/train hostess Eve was awesome. Her vivacious personality kept everyone smiling and she makes the best drink drinks. The charcuterie tray was a nice surprise. Would highly recommend this trip.