Tulum and Coba Ruins Adventure

The tour and the things that look like Tulum and Coba is very good. The cenote was small but enough and beautiful, you are charged 5 dollars for life jacket that is mandatory, the buffet meal they offer had chicken, pork, rice, spaghetti, beans and salads, the drink you have to buy separately and you are forbidden to put your own water. Guide Pablo is friendly and explains things very well in Spanish, in regular English, but has saltero. I was surprised they didn't talk to you the day before to confirm pickup time or location. I called, I was told 8:50, then emailed 7:30. Then they showed up at 8:10. They were 40 minutes late, I think if I hadn’t called the central office in the morning to ask where they were after 20 minutes waiting, they might not have picked us up (I booked the tour weeks ago was not unexpected). When I called they told me there had been an accident and that's why they were late, it was a LIE, when the guide arrived he said "sorry, there was a logistics problem" wow, they forgot. They were all on the bus when we arrived, I think they had to turn. Since we were the last ones, we couldn't sit together on the whole outing my partner and I... You have to pay, part of the price, $40 park fees per person. We changed everything to pesos thinking it would be better, but it turned out it would be better priced if we paid in dollars... So paying in cash pesos in the end was like $90 (the way they make the change), and if you want to pay by card they charge you an extra 4%. If I think it is a complete excursion, and that Pablo was nice the whole excursion, he also bought a bottle of cold water for everyone and were on the bus when leaving Tulum. Only we were unlucky enough to have to wait on the street 40 minutes in the morning to be picked up and then not have a place together on the bus throughout the day... (One in front of the whole and one in the back of the whole), sites could not be changed once they were assigned:))

Transportation to the area was very tight. We went to the Cenote but none of the group dared to go in, it was pretty disgusting and was not the Va tore pictured in the ad on Viator. Food was ok and Tony our Tour guide was great.

I bought this tour through an agency that works with Viator. So far, all right! But many of the indications I had did not come true. We were contacted before the tour with the indications, it didn't happen! I had to contact you! Pick up at the hotel! Nor did it happen! Lunch with drinks included! I had to pay for the drinks! I ask you to tell the truth!

We never got to go because they didn't pick us up. Viator didn’t give a solution only that they would send them an email (we were still waiting for the pickup), that they would already respond (and while what???) said to call the company that they were only intermediaries and of course, it’s not their problem. I had to call a tlf from Mexico from a Spanish one 20 min (with the price that it entails) and they did not bother at any time to call the guide, they simply told me that there were last minute changes of the pickup site that I was not notified and that they had left, that they were very sorry but that they would not do anything else. Later the reason he gave me (on the same call) was that they were not allowed through the security gate. That would simply have been arranged if they had contacted us and gone. They had my phone, my room number, my email... But you'd better go and leave us lying around. THEY'RE AWESOME. I asked them a thousand times to call the guide (I would have done it but they wouldn’t provide me with their phone) but they just offered me the money back. What impotence! It's not fixed by returning the money, gentlemen! When you are left lying around, you lose the excursion and the day so you can do it. The end of the call was, ma'am, don't bother anymore because you're almost there.

This trip is a long one so prepare yourself for a LOT of driving! We had a great guide, Tony, and driver, Pepe. The ruins were all very interesting. Glad we opted for bicycle taxi at Coba since the whole trip was a lot of walking. The buffet was very rustic and food not really to our liking. It was an incredibly hot and humid day in October so that affected our experience as well. There was a Mayan shaman at the Cenote who performed a cleansing ceremony which was cool until he picked all the obvious non-hispanic looking people to receive a piece of obsidian jewelry for a hefty price. Also the Cenote itaelf was also very rural and not clear and clean looking as in the pics. Overall a decent experience. Recommend private transportation if you can get it for a quicker trip