Sydney Harbour Cocktail Cruise

We booked for the 5pm Cocktail cruise which included 1 cocktail (from a choice of 4), a house beer, wine or soft drink to follow and a small cheese board. All other drinks were an additional charge. We wanted to order other food to accompany the cheese board but unfortunately it wouldn't allow it through the app (which you have to scan a QR code to access). While you are allocated a section hostess, ours went for a dinner break and couldn't ask him to order extra foods which is not a big deal but we would have liked to. However, it was a lovely simple cruise around the harbour, the staff were nice and easy to talk to. Wonderful photo opportunities as it was evening, we had all the wonderful sunset colours. Thank you.

I took the sunset cruise and I had really the worst experience ever with their service. I was being help by an Indian girl ( I did not get her name ) and she did not gave our table any foods at all, but other tables were being served. And I had asked couple of times, and the food came very late….Then I called another waiter named RYAN, even he talked back to me saying that it’s not up to the waiter, but up to the kitchen……I did not like his attitude and his words….He should be more train how to handle any customers. Then the cruise director ( her name is IDA — I don’t know if that’s her real name ). She did not even apologized and only gave a compliment of 2 plates of french fries. Thank you very much for the compliments but I was already unhappy with the trip as they treated us unfairly. Hopes they all get a warning ( even fired ) from the company, so in the future, it won’t happen to other customers. I had been email this issue to their company directly, but they only replied two times ( twice ) with unclear answers and afterwards they just ignored me with no reply at all. My complaint was taken by DEEPA ( Reservations Manager Sydney Harbour ). Thank you

It could have been wonderful. The staff was friendly and the drinks were good, but the ship was infested with cockroaches. My husband and I killed two, but saw them running all around. Yuck.

The ride was a perfect way for my elderly father to view the harbor without having to walk. It was a nice relaxing family activity. The charcuterie board and the complimentary cocktails were of good quality and tasted great!

They should know that it sets off from Darling Harbour and then arrives in Circular Quay. It eventually sets off and arrives back in Darling Harbour. I would have like information about where we were at any given time. Staff were fine & brought our charcuterie and drinks in good time. It didn't get off to the best start, due to an announced medical incident. Overall a more hands on service would have improved the experience.