St. John Snorkel Adventure

We met CaptainJeff and his crew at Margaritaville in the morning, then headed to St. John for some great snorkeling. We brought our own snorkeling gear, but for the others, Christian and Nick were very organized, giving everyone their gear before getting on the boat. Cap'n Jeff gave clear instructions, so even if you're a beginner, no worries. We had to wear inflatable life vests, but didn't have to blow them up, so we chose not to. Went to 3 locations to snorkel. First was ok, but still saw a turtle. The last 2 sites were great. Super clear water, lots of fish, corals, turtles and rays. Huge turtles, too! They served fruit and muffins in the morning, then a delicious lunch of either ham or turkey build-your-own sandwich, awesome shrimp, fruit, salad, and chocolate brownies. Lots of food, no one went hungry. Then out came the pitchers of painkillers! Nick and Christian were great- no one ever ran dry. Later they offered any type of drink you wanted, plus ice-cold beer. We've been on many snorkeling trips throughout the Caribbean, and this was our favorite. Comfortable boat, even with a full load. It was very windy, but the boat ride was smooth and we found calm waters to snorkel in. Fun trip! Then back to Margaritaville, where we hung out at the pool and had dinner. Great day!

Pilot and crew were friendly and helpful, pointing out best places to snorkel. Food and drink was plentiful and good.

My family of five (including some moody teenagers) really enjoyed this trip, which is so far the highlight of our vacation. Convenient pickup at Sapphire Marina. Captain D’Haden and First Mate Sam were awesome and fun. D’Haden gave cool history and background to snorkeling spots and while motoring. Snorkeling locations were amazing and we notched a lot of bucket list animals. The food was good and drinks were flowing. Highly recommend this excursion. D’Haden sorry if I misspell your name) and Sam, thanks again. We even enjoyed the corny jokes!

Sam and D’haden were absolutely fantastic! Lots of local knowledge (and corny jokes!) made this trip a must do agin.

Extremely disappointing customer service experience. Due to a documented airline disruption, we contacted both Viator and the operator multiple times before the scheduled tour to request that the booking be moved to another available day during our stay. We were flexible with dates and genuinely tried our best to take the tour, rather than cancel completely. The most frustrating part was the customer service from the operator over the phone. The lady we spoke with was dismissive, rude, and showed no interest in helping or even understanding the situation. We were repeatedly told to “just send an email,” and no effort was made to provide any meaningful assistance, accommodation, or alternative option despite multiple polite requests. We understand cancellation policies exist, but the complete lack of empathy, professionalism, and willingness to help customers facing unavoidable travel disruptions left a very poor impression.