Small Group 3 Waterfall Cenotes Experience

Josh was a fun host. All of the personnel are very kind and alot of fun. The Cenotes are gorgeous. You can bring your things with you on the Cenote only tour, just you can't bring them INTO the Cenote. I would recommend water shoes (not flip flops) because the rocks and pebbles walking around are painful. Pros - Its gorgeous, the guides are amazing, the photographer is fantastic and the prices of the excursion and the photos are reasonable. There was an incident in the water in the last Cenote and multiple guards/guides jumped in to save the participant. It all felt very safe. Bathrooms are clean, park with the entertainers is fun. Cons - The food was not good, dry and you can't just leave when you are done. We were ready to go once we realized we didn't like the tacos provided but we had to wait another hour after our Cenote tour ended to get our 1 hr shuttle back to our hotel. I would have brought food/snacks with me for my small children if I had known we would not return to the hotel within a few hours. We were picked up at 8:30 arrived back to the hotel at 3:00pm for the Cenote only tour which was way longer that I planned (4 hours total). There is not a paddle board and you must wear lifejackets so the photos are a little deceiving, but absolutley necessary (We saw it save someone's life). The last Cenote is the best, but was crowded, with lines and we weren't there very long which was disappointing. The beginning section with the 'add ons' and extra gear can feel overwhelming and sales pushy. Overall, would highly recommend. My children are 7 and 10 and I went solo with them and we all had a great time. Value is worth it.

Wonderful day. Cool clear water. Great guides. You don’t need anything but a towel, some cash (for great tequila to take home + tips), and a positive attitude. Excellent adventure.

Prepare to enjoy yourself!! Absolutely Loved the Cenotes, the folks that ran the tour were Fantastic and Fun!!!

The description of this trip said it was 4 hours duration starting at 1.30pm, that it would be just with a quiet group and that you could enjoy each cenote at a leisurely pace. The reality was that we were picked up at 12.30 and returned after 7pm, making it a nearly 7 hour day. The experience started with confusion as we were told to meet at Selina hostel Cancun - this place no longer exists, so we weren't sure we were stood in the right spot. We were shuttled to a big adventure centre, arriving at 1.30pm. You are then put on what feels like an unnecessary conveyor belt of being forced to speak to multiple staff members trying to upsell you an over priced package of food/drinks and Over priced water shoes. Funnily enough they neglect to mention water shoes on the list of items to take before joining and TBH you can easily get away with not using them. The expectation of being able to enjoy each cenote at a leisurely pace was not met. I think total time spent in all 3 cenotes collectively was less than an hour. Time is wasted at the beginning as we had to wait to about 2pm to round up other peopke from different shuttles doing the same activity as us. You then go on a bumpy truck drive to the first cenote, where I think we had about 15 minutes in it. We walked to the second cenote where I think about 20 mins was taken up on the tequila tasting followed by 15-20mins to enjoy the cenote. For the first 2 cenotes we were the only group there (about 12 of us), so it was quite peaceful apart from the guide intermittently blaring out music from his speaker. We were told we could not use phones and cameras in the cenotes. I challenged the guide for the reason and was told it was because lithium leaches into the water! I call absolute BS on this, if that was the case would it be approved for most of the human population yo be walking around with devices that are dripping lithium everywhere?! Wouldn't other national parks ban the use of these devices globally?! Funnily enough they have their own photographer who took a camera into the cenotes then tries to charge about $100 at the end for some mediocre photos. For the final cenote we had to get back on the truck. When we arrived there was already anither group there and more people continued to arrive. The quiet, peaceful experience certainly was not a thing here. There must have been about 50 people in the last cenote and there was one group screaming and shouting so loudly that it did not make the experience enjoyable. This cenote also had lots of people using their phones in the water, so the rule about not using them went out the window at this point! I think the actual tour ended bout 5pm then before going home you are forced to sit in their restaurant for about an hour to get your snack, while they try to upsell you other food and put on a show that nobody is interested in. I was expecting the snack to be just a quick thing given to you by the guide during the trip, not to spend just as much (or more) time in the restaurant as we did in the cenotes. It is then carnage as hundreds of people are then all trying to find which shuttle they need to go into for their journey back to their hotel as there were only 2 member of staff directing, what felt like a big scrum of people. As it stands I would advise against this trip and instead get your own transport to one of the thousands of cenotes and do your own thing at your pace. The organisers could make this better with being honest about the timings (there is a big difference between a 4 hour and 7 hour trip). I would cut out the whole restaurant thing and contrived entertainment, so people have more time doing that they paid for - experiencing the cenotes.

They kinda put you in a jail. They will always pick you way early and never tell you when things will actually start. Even at the end they will make you sit in a restaurant for an hour just so that you get bored and order some food. Really a very big scam