Private 7-Day Nile Cruise from Cairo

Nice Tours turned a dream vacation into a nightmare. Non-existent organization from the beginning: late communications, wrong information and zero professionalism, despite full payment in advance. At the Pyramids of Giza the guide tried to charge us 500 EGP for an unnecessary ticket, making excuses. Only by insisting we avoided a real scam, protecting the rest of the group as well. Since then we have been isolated, sent to lunch alone and vilified with the other participants. Nice Tours’ “apology” was ridiculous: promised an upgrade to a luxury cruise that was not luxury at all. Total chaos on the third day: wake up at 4:00 for the hot air balloon, pick-up truck more than an hour late and names not even registered. Result: tour started very late, Valley of the Kings incomplete and Hatshepsut Temple skipped. Hours wasted waiting on the ship. Continuous delays, rush visits, unaccountable assistance. Total disorganization Lack of respect Unacceptable experience Stay away from Nice Tours.

Although it was a short time in Luxor, I enjoyed Karnak and Luxor temples with Jackie's apt guide.

Honestly the worst tour company I have ever had to deal with and I am a frequent traveller in multiple countries around the world, including around Africa. We booked an 8 day experience in Egypt with Nice Tours with so much expectation, having read the positive reviews. Egypt has so many beautiful sights and incredible experiences, but somehow this company managed to combine such poor communication and such poor customer service to give us so much stress. We had very late and very little communication throughout from booking through to completion of the tour, which was both troubling and disappointing. Even when we were facing problems, we received late communication and the company refused to answer or make phone calls. They only do whatsapp and there is not always good wifi or service in the sites where people go during the tour. As an example, we received the communication about timing of morning meeting times for excursions after midnight on several occasions. There is no accountability and the management of the company are negligent. All members of the company are taught to say "I am just the driver" or "I am just the guide". Nobody at any level takes responsibility for any part of the operation. Just a simple apology goes a long way but they have not learned that. They are extremely pushy about feedback. We had at least two guides in two different cities who tried to take our phone and get us to fill in feedback while the tour was going on. This is unacceptable. Therefore take the positive feedback on websites with a mountain of salt. Rather than go on and on about individual poor experiences, I will summarise two experiences. First, due to their lateness and incompetence, we missed a sound and light show at Philae Temple in Aswan along with a group of nearly 30 other tourists. After whatsapp exchanges, they offered us a sound and light show at Karnak temple at the last minute. They interrupted our evening and suddenly drove us all the way to Karnak temple and said that we have to pay for tickets. We saw that other members of our group had been offered the same experience as a gesture of good will but that we were not offered the same, presumably due to our religion. Therefore we were discriminated against and yet this is Nice Tours' idea of good will to customers. The second experience is that they had cancelled our early morning return flight to Hurghada to Cairo on the final day. We found out at the airport that the company had done this when we tried to check in. The company (Nice Tours) declined our calls and said by whatsapp that it was the fault of the airline, even though we spoke to the airline representative directly and saw the evidence on the computer screen, which showed that they were not telling the truth. We had to book an emergency flight at our own cost with huge stress on the final day of our vacation so that we could catch a return flight to the UK. We did not get an apology from the company and we are still fighting for a refund from them for our flight cost. Thankfully, we had some great memories in Egypt. Unfortunately, barely any of them were due to Nice Tours. In fact, whenever they were involved, it became a stress. I am sorry to have to say this-please avoid booking a trip with them if you can. There are lots of alternative companies who seem to do a much better job.

During our Nile Cruise we spent 2 days with our guide Ahmed Anwer who showed us Karnak, Valley of Kings, Hatschepsut. Ahmed was very friendly and made sure to give us as much information as possible but still giving us the possibility to have some time for ourselves to explore the sites which made the visits very interesting and relaxed. He was never pushing us and told us to take the time we need. As well he made sure that we were not bothered by others who tried to sell their products. Consider yourself happy if you get him as one of your guides. The days were very well organised by Nice Tours and we were never left alone. Whenever we had a question via Whats App we got an answer in a short time. As well the information for the next day planning we got every evening automatically without having to ask for it. We never had to wait for a driver or guide and were kept informed about them arriving.

I went on this guided tour , and want to tell you sir Mohammed as our guide knew information inside out. From the coolest historical facts juiciest local stories. No extra talks or blah blah was said. Every information was very crisp and clear and he is also very professional and genuine . Sir had a very good accent and is very professional and also dint expect or ask for any sort of tips across the tour . He is also highly recommended guide Thank you for the tour .