Pompeii Half-Day Shore Excursion from Naples

We were picked up on time from outside shop and taken to Pompeii. We were told the guide wasn't there yet, so to come back in 20 mins - this was outside of the walls of Pompeii. We went back and he still wasn't there. He arrived shortly after but said he couldn't start the tour until the organisers who had picked us up said we could start. We were overall about an hour waiting in the sun outside of Pompeii with little explanation. Guide was knowledgeable but he seemed irritated by some people repeating questions or not having fully understood - the earpiece we had to listen to wasn't great quality so it was difficult to fully hear. We got lost from the group twice and he didn't notice as there were far too many people on the tour. Getting lost occurred if we were towards the back of the group and we got to a junction and hard to know what way he had turned - others around us were similarly getting confused. I give it 3 as Pompeii was great to see, but the organisation of the tour itself was very much lacking.

Terrible, we didn't even see half of the park, they took us around very quickly. We had to wait more than half an hour to enter and upon leaving they rushed us out very quickly and once outside, another 30-minute wait to return. They told us we would return much sooner, honestly, a deception. I do not recommend it at all, look for another alternative.

The meeting point was confusing. The guide at Pompeii was very informational and entertaining. The bus to Pompeii was poorly air conditioned but it was fine back.

Communication from the organizers were not provided, the meeting point was not clear and there was delay in pick up time. Had to reach out to organizers myself, trying to figure out from the emails who to call, glad i had Italian cell service available. The guide who picked us up, did minimal explanation, the bus was poorly air conditioned. At first we had about 15 people on the bus. Once arrived to the Pompeii site, we were handed off to the Pompeii guide who was actually very nice and knowledgeable. Bu our group got much bigger with 31 people in it. Tour itself was good. But the organization of it all was poorly conducted

This was a last minute booking for us. Initially we were not sure we had found the correct meeting point from the instructions - the blue sign described is a parking sign. The better description is to meet between the two security boxes next to the parking lot. I called the number of the tour company to verify we were in the right location, since we didn't see anyone with a sign with our names on it. (But there were two other tour operator people with signs with names). I think the organizer was not punctual - eventually she appeared with a sign with our name on it. She pointed us to the tour bus which we then walked towards, on the street like a block away. The tour bus had about 30 people inside, was clean and comfortable. At Pompeii, the guide was decent. It was a little hard to understand her due to her accent, but with time, became easier to understand. The over-ear microphones helped a lot. The tour guide was knowledgeable and described a lot of facts, but not really a storyteller. She was ok for adults but it was hard for kids to maintain attention in the heat and sun (despite umbrellas and hats). At the end of the tour, we were divided by location drop off, and ours was return to port, so we had to wait 40 minutes for the bus. In that time, we had pizza at the Hotel Vittoria restaurant right across the street from the pick up point. The pizzas were delicious. Overall the tour experience was a decent experience, but I think they need to rewrite the instructions for the meet up point.