Phoenix Zoo Admission Ticket

My experience at the Phoenix Zoo was outrageous and deeply disappointing. We were denied entry because we were with my son's service dog, who suffers from anxiety and needs to be accompanied by him. Two children were left unable to enjoy their visit. The employee's attitude seemed cold, insensitive, and completely lacking in empathy. I felt that my son's needs did not matter to her at all. As a parent, it is painful and infuriating to see a family outing end in such an experience. I believe we received discriminatory and humiliating treatment. A place that welcomes families should have staff trained to handle these situations with respect and sensitivity. What we experienced felt like a disgrace. I hope the management investigates what happened, reviews how their staff treats families with service dogs, and provides us with a serious response. I have a photograph of the employee to identify her to management. I left with two children without their visit and a huge disappointment. After this treatment, I cannot recommend this zoo.

This is a great zoo! Visiting during the day is a joy and a great way to learn about local, AZ, fauna. Roars and Pours is also a very affordable blast! It generally happens the first Thursdays of the months in the spring and fall. Very affordable entry, free samples, very affordable drink options and the animals are often very active in the cooler evening hours.

It was a family oriented trip and we had a good time. You can take snacks and drinks inside or purchase food.

How sad!! 40 dollars to get in , then 40 dollars to rent scooters for family with handicaps. Get in, saw 4 or 5 animals out in open at 9am. What a jole, that and they want money to do anything extra, 5 dollars for a water. would rather spend our money, and we will on other things in the area. Would NOT recommend this place to anyone. Stay home and watch the Nature channel, get more enjoyment for alot less money. It has become a money grab. Shame on you Phoenix Zoo. The animals and visitors deserve better.

As a veteran health professional I feel compelled to write this review . This zoo should be renamed -Habitat Phoenix and here is why - Each animal is catered to in this non profit organization. The projects they initiate to protect the animals is beyond exceptional . After a high recommendation at the entrance - I chose the Discovery Tour - This offers a more individualized tour with more detailed information . Kathy was my guide and driver -and she was fabulously outstanding - She has been there for eight years / The animals know that she loves them and respond often accordingly . She knows every name of each animal -from giraffes to the rhino from the orangutang to the camels - She knows all the best info - who is mating with who - which is the mother and the auntie - which of them are besties etc etc . I was riveted . I felt that I can cross a safari off my list - I had front row seats to so many animals that I wanted to see with the absolute best guide ever !!!!