Question 1

Tickets

Accepted Answer

Ticket are valid time to time for 24h.

Question 2

What is the child policy?

Accepted Answer

A child ticket is available for children aged between 4 and 12 years inclusively. Children aged 3 years and under may travel free of charge when accompanied by a dedicated adult. All children must be accompanied by an adult.    

We do not have specific room for stroller. Please use only a foldable stroller when coming with a baby.

Question 3

How do I redeem my ticket?

Accepted Answer

Show your printed ticket to a member of staff at one of our stops or aboard the bus. They'll issue you a receipt that you'll be able to use to hop on the bus throughout the validity of your ticket.

Question 4

Do I need to specify a date of travel?

Accepted Answer

Yes – we’ll ask you to select the date you’d like to hop on the bus. If you’re touring with us for more than one day, your ticket must be used across consecutive days, and the date you select at time of booking should be the first day of your tour. Some tours also require you to select a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.

Question 5

What time do tours start and finish?

Accepted Answer

Depending on the time of the year and on the boarding point, tours start between 10am and 5:45pm. To complete the full route back to your start point, you should board before 5pm, as after this time, tours terminate at Stop 1.

Question 6

Are the buses wheelchair accessible?

Accepted Answer

A third of our fleet has wheelchair access on the lower deck, and we try to run these vehicles evenly throughout our service. Please contact us for further information. Please contact the Big Bus Information Centre (+33 (0)1 42 61 24 64) to have the list of our wheelchair accessible fleet on your day of travel.

Question 7

Is there a commentary in my language?

Accepted Answer

The Big Bus Paris sightseeing tour offers a recorded commentary in your choice of either English, French, German, Spanish, Italian, Brazilian Portuguese, Russian, Korean or Mandarin Chinese. The commentary is available through complimentary earphones.

Question 8

Important information about the Pantheon

Accepted Answer

Open daily from 10am-6pm (Apr - Sep 10am - 6.30pm). Exceptional closures may occur.  Last entrance to the monument is 45min before closing time. 

Photos are allowed, however tripods are prohibited. 
Dogs are not allowed inside the gates of the Pantheon except for guide dogs and assistance dogs. 
Scooters, rollerblades and skateboards are not allowed.
Food and beverages are not allowed. 

Access is available with a PMR ramp, there is also an elevator to discover the entire nave. 

Free admission for under 18's.

Question 9

Refunds

Accepted Answer

To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactPAR

Paris: Discover & Pantheon

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