Mostar & Kravice Waterfalls Day Trip

Mostar is very hot in July (37°C!), please keep this in mind when traveling! The tour was very well organized, pickup and travel went smoothly (as long as all tourists stick to the times!).

Dear Šugaman Tours, We would like to share our feedback about today’s tour. Unfortunately, the experience did not match the description in several important aspects. First, the tour is advertised as starting in Omiš. However, nowhere was it mentioned that the actual excursion only begins in Split. This meant an additional 1.5 hours of bus travel for us, which we had not expected when booking. Secondly, the time spent at the different stops did not match the itinerary. We had only about 30 minutes in the first village and only around 50 minutes at the Kravice Waterfalls, even though we had to pay an additional €10 entrance fee. Overall, we were away from approximately 6:00 a.m. until 8:40 p.m. Out of almost 15 hours, only about 4.5 hours were actual sightseeing and activities. The remaining time was spent on the bus. We understand that long transfers are unavoidable on this route, but the description should clearly state this so guests know what to expect. The schedule at the stops should also be more realistic. We would also like to emphasize that our tour guide, Laura, and our bus driver were both exceptionally friendly, professional, and competent throughout the day. Their positive attitude and excellent service truly “saved” the experience and are the reason we are giving this feedback as constructive criticism rather than simply leaving with a negative impression. The destinations themselves were beautiful, but the organization and the misleading description unfortunately did not meet our expectations.

Incredibly disappointing experience. Operator never showed up. I booked the tour nearly a week in advance, selecting from one of their allowed pick up options at a hotel. They confirmed the night before with a pickup time via WhatsApp, noting the location is not at the hotel but at a city bus stop nearby. Upon arriving at the location a few minutes early, I confirmed I was there. I was told the bus was a little late due to traffic. After waiting 20 minutes I asked again about the pickup. I was told the “ Hi, so we just contacted the guide and driver and because of operational issues your pick up got missed. It is totally our mistake.” They offered to move my tour to another day but I depart tomorrow. They declined to have the tour come back and pick me up. Despite all the communication back and forth the tour operator acknowledged “With multiple pick ups, the Atrium hotel was missing on the list.” How is one of their pre-set pickup locations missing from their pickup list? Given the bus was running late anyway I’m not sure how they could have been too far away to pick someone up after 20 minutes. They’ve promised a refund but left me stranded on my last day in town and it’s too late to book a similar tour given the drive time. Also, the price for the tour is misleading. It does not include an additional 15 euro in charges that must be paid in cash at pickup. That’s buried in the fine print.

This is an absolutely great day. Barry was an excellent guide and Sasha was very informative for our tour of Mostar. Anton was a very reliable driver and got us the trough the border no issues. We loved all the little stops and stories of the history in the area, and the waterfalls were definitely a highlight of the trip. Of note, a lot of the area only takes cash, not card so plan accordingly!!

Super nice tour guide and beautiful places!