London Christmas Day Hop-on Hop-off Bus Tour

Good guide, excellent Spanish

It was a bad choice. The buses only came every hour and the stops were poorly signalled. We waited a long time for the next bus. The buses from other companies were always passing by

Experience was great - a good trip - a must see when you are London. Picked up at the London Eye - easy to find. Driver was very friendly and a great driver around a busy London !

Stopped all the time. Changed driver. Long waits. So for the expensive ticket we didn't get much ride for the money, unfortunately. The radio guidance was good and interesting. Good routes. Nice to sit outside.

I am writing to formally raise a complaint regarding the hop-on hop-off bus service we purchased on Christmas Day. We bought our tickets at approximately 1:00 p.m. and were clearly informed by your crew that we could hop on and off at any stop throughout the day. Given that all train services in London were closed on Christmas Day, this assurance was especially important to us. When I specifically asked about the service end time, I was told that operations would run until 6:00 p.m., though it was recommended that passengers take the last full service by 4:00 p.m. Following this advice, we boarded the Red Line bus at around 4:00 p.m. from Bus Stop 25, opposite Buckingham Palace. Our intended final stop was Bus Stop 45 at Borough Market. We were content to continue sightseeing before hopping off near our destination. However, at approximately 4:58 p.m., to our complete shock, the driver abruptly instructed all passengers to disembark at King’s Cross, stating that it was the end of the service. This was entirely unexpected and directly contradicted the information we had been given earlier. Several passengers, including ourselves, questioned the driver about alternative services, as we had been assured that operations would continue until 6:00 p.m. Unfortunately, he stated that he was required to terminate the journey at King’s Cross and was unaware of any other arrangements. As a result, we were left stranded in freezing temperatures with no public transport available and had no option but to pay an additional £30 for a taxi to reach our destination. This experience was extremely disappointing and upsetting particularly on Christmas Day. We feel that we were misinformed about the service and that the early termination of the route constitutes a failure to deliver what was promised at the time of purchase. I would appreciate your review of this matter and kindly request appropriate compensation or a refund for the inconvenience and additional expense incurred. I look forward to your response. Yours sincerely, Jade Tan