Key West Sail and Snorkel Adventure

This was one of my worst travel experiences in my life. I paid 476$ for my family and me to see and dive on the beautiful coral reef near Key West, boat trip and free refreshments plus transportation from the hotel in Miami Beach and back. During the trip, the bus broke down and we waited for a bus replacement over 2.5 hours on the highway. Due to the breakdown, we didn't get on the boat in time, in fact we didn't even see boat or coral reef or any free drinks. There was no compensation as there was in the case of other passengers who received it from other companies and enjoy beautiful beaches and reefs. Instead of the gray line company apologizing, trying to solve issue and replacing the failed trip, they started haggling over our money and discuss how much a bus transportation to Key West should cost. Honestly, if I just wanted to get to the island tour, I would rent a car for 100 USD, save money as well as time and have a much more comfortable journey. Fully not recommend to use Grey Line. Absolutely unprofessional. Tears on the face of my baby girl when she found there will not be any excursion and snorkling - not capable to describe and I dont wish that to anyone. I do recommend to use other provider or go to exclusive dinning instead as this trip was deffinetly not worthed.

A bus takes you from your hotel to Key West, however the bus is filled to the max (no empty seats) so if you are an odd # of people, you are certainly sitting with someone. It's a 4 hour drive each way. Part of our bus had seats facing backward which I had to sit in and I get car sick, so I had to sit sideways for 4 hours so I wouldn't get sick. I told the tour guide, but she didn't do anything. It was a very hot day and the AC did not work well at all on the lower tier of the bus and everyone was very hot. The seats are first come first serve, which is a pain. When you get to Key West, the bus drops you off and then the tour guide takes you to your area if you sign up for an excursion. If you do the marina trips- it is quite a longer walk there so wear comfortable shoes. The snorkeling boat I had- stated that one of their boats was broken so double the amount of people were on 1 boat. They ran out of room to sit and it was so crowded to snorkel people were on top of each other and a lot of fish swam away because of all the splashing/swimming. There were also some rude snorkelers that did not listen to the charter employee's instructions and affected seeing the fish as well since they were chasing them. Been on a few of Viator's excursions and all were 5 stars except this one. If you don't like long bus rides look into a different way to get to Key West from Miami and then book the excursions.

Team was nice. Time planning was good. Didn’t get to snorkel due to the weather so I advise to buy without snorkel and if weather is nice buy it on the bus.

I did the "Sail and Snorkel Adventure in Key West from Miami", 7am to nearly 10pm. Due to high wind, we were informed the day before that we could not snorkel. However, the drive to Key West went as planned. They really went above and beyond to make it right, offering alternatives and even at the last minute, found a company (Sebago) that took us to snorkeling! I've taken Gray Line in several cities and they have always given me quality tours. They are trusted!

The crew was very warm friendly and highly knowledgeable at sea. Drinks after the snorkel was non stop. I would highly recommend this to my family and friends.