Jungle ATV Adventure with Ziplines and Cenote Swim

Alan was our tour guide and he was great! He cared a lot about the guests, and made sure we were having a great time. He also remembered a lot of the groups names. David was our photographer, and he took the best photos. He was friendly as well. I enjoyed spending the day with both of them

Catastrophic from start to finish. When we arrived, we were once strongly advised to buy a scarf for $20, safety glasses for $25 and a MosquitoSpray for twelve dollars. Just rip it off. The three ziplines absolutely unspectacular, the ATV ride around in circles and the feet were almost burned as the engine was so hot. I had to constantly lift my feet up, barely out of durable. We were pushed from one attraction to the next, as if handled on the assembly line. I was glad when it was all over. Absolutely not recommended pure waste of money.

***BEWARE*** — Please read! I am writing this in hopes I will prevent anyone else from having the same experience as us. We made a reservation through the operator “What To Do In Cancun” and we did the ATV, Zipline, Cenote, and Tequila Tasting. First, our transportation that came to pick us up the morning of didn’t have enough seats (we were a group of 8 and there was only 7 seats on the bus). The driver told us we had to sit on each other’s lap if we wanted to do the tour. This made for an uncomfortable ride to the tour. Second, the ATV ride was a really poor experience. We opted to share ATV’s (2 per bike), but they all made us get on single seater ATVs. This meant we couldn’t comfortably sit on the bikes, and most people were sitting on the metal racks because the seats were not meant for two people. The ATVs have written on them “ONE PERSON PER BIKE”, so clearly they were not made for two people, and my husband sustained a cut to his knee. The ride was a joke, we just drove up and down a dirt road. Finally, the locker key given to my friend for the locker did not open his lock. When we told the tour guide, Jay, he handed us a pile of keys and told us to try them all. Meanwhile, he left with the rest of the group to do the tequila tasting. None of the other keys worked, and another staff member had to cut the lock. When we brought these three concerns to “What To Do In Cancun” (this is who we made the reservation with), they basically told us we were lying. They said the bus had enough seats for everyone (there were 14 witnesses that this was, in fact, not the case), they ignored my husbands injury to his knee, and they accused my friend of losing his locker key and claimed they were doing us a favour by not charging us for another. Even though the tour itself was not a good time, the way we were treated by the crowd with “What To Do In Cancun” (specifically Laura and Kevin Avila) was the worst I’ve ever experienced. I am still shocked by how we were treated. Please, please, please don’t reserve any excursions with “What To Do In Cancun”, and we think there are way better excursions out there to do instead.

It was an amazing day experience. Our driver was on time and got us where we needed to go. We had a great time. 100% will do again.

The ATV ride was a disaster. The equipment was all broken, the guide was terrible, and the roads were rough. They're asking $89 for photos, which is already too much, then tacked on an extra 8% for credit card fees, and overcharged me $104 for the photos. Lockers were supposed to be $5, but when I paid in pesos, he charged me 150 pesos, equivalent to $9. Definitely not the best business practice. I won't be going back.