Giza Pyramids and Sakkara Tour

It was a beautiful experience....everyone was super kind and helpful, a wonderful staff.....in particular our guide Rabie Ewais, super prepared and kind, made the visit to the pyramids and the museum something unique.....our contact in Cairo, Mohamed Ramzy, who made everything unforgettable by also letting us get to know the oldest and most authentic part of Cairo.....and our contact in Marsa Alam, Mohannad, who was always super helpful, worrying at every moment that everything was going well and organizing a wonderful excursion for us to see the turtles.....Egypt has remained in our hearts and I believe we will return soon.....everything was beautiful, from the people to the splendid places...

We had a great time visiting Egypt with Memphis Tours! Monica, our tour coordinator, was fabulous and would bend over backwards to make sure we were taken care of. Tarek, our guide, was so knowledgeable and provided detailed history at every stop. This was our first time visiting Egypt and we couldn't have been in better hands.

I have not yet made the visit, but so far my customer service experience has been excellent. My advisor is Samah Rashady, and she has taken great care of me. I have already made a deposit, and I would like to know if there is a customer portal where I can check the status of my reservation and the payments made?

We were in Egypt for 8 days and did 1-2 tours a day with Memphis every day. The guides were excellent for the most part. very knowledgeable. It just got annoying when they basically started demanding X amount of tips, again this was only 1-2 guides but the the tour company itself. We were tipping very generously in USD to begin with especially compared to everyone else who was on the tours with us. The highlight of our trip was a photo shoot at the pyramids. This was for my wife's birthday and our wedding anniversary. the photographer did a great job. this was on day 1 and we were promised our photos (digital) and an album within 2-3 days. after day 4 we asked about it and were told the album was being made and it would be just another day. we still had a few days so we weren't too worried. the next day we were told it was finished and would be delivered. every day after that it was harder to reach the person who was in charge of our trip, it got to a point where we thought we were just going to be ghosted because we wouldn't hear back from them for the entire day when before this they would respond within minutes. They assured us that they just had to deliver it to us but always had an excuse for why it was not delivered. our last day of the trip we were told it would be at the hotel when we arrived, it was not. the following day the driver showed up and told us they were on the way to the hotel with our album. we waited out by the street for about 10 minutes and they never showed up. we were told by the driver and guide that we had to leave for the airport otherwise we would risk missing our flight. At this point the company was not answering our calls for the driver/guide. when we arrived to the airport they once again told us that the person would meet us there. this also never happened and we had to board our flight with a promise that they would ship it to us. at this point we demanded that they send us a digital copy before we leave. they sent a link to the guide that dropped us off and he forwarded it to us. this guide was extremely helpful in this situation, which had absolutely nothing to do with him in the first place. fast forward a few weeks, they tell us its been shipped but provide no shipping info. i keep demanding tracking info and they finally provide it. when the album arrived it was heavily damaged as it was only packaged in a plastic bag that the post office provides, no cardboard NO type of protection whatsoever. i send pics to Memphis and was told i would have to take it up with Egypt Post. after day 5 and especially the final day i could tell it was just lie after lie about our pictures/album. Just before we checked into our flight they told us that the driver was involved in an accident. After days of lies I had no reason to believe this was the truth. The majority of the trip was amazing as were most of the guides but this was a horrible way to end our trip.

Monica and Tarek were amazing and very knowledgeable and super helpful. I would recommend Memphis tours to anyone. Thanks again for the great trip.