Civitavecchia Port to Rome Fiumicino Airport Transfer

We had a very unfortunate experience. We were given directions to a meeting address, which was in the middle of the port with basically zero traffic. We had lugged our luggage across the port searching for this bus and it was never found. We tried calling the emergency phone number given to us (in case we couldn't find the bus) and it gave us a message that the number we dialed was not a working number. We were at the meeting address that was given 15 minutes early, and started attempting to contact them 5 minutes before pick up, since there was zero traffic around. Bus never came, no contact was able to be made, and we were out time and more money as we had to trek back to an area where we could get a taxi(about a 15minute walk, with 2 suitcases each) to take us to the airport. I requested a refund and it was denied. Still reaching out to viator to see if anything can be done, but 10/10 DO NOT recommend this transfer. Extremely disappointed.

If you purchase the service to get from the cruise port de-embarkation area to the shuttle notice that you first have to take a port shuttle towards the location and that can be a bit confusing.

Very confusing and disorganized, it took us an hour to just for them to find our reservation, and only after we said we wanted a refund.

This trip was all smooth, well organized. Received the updates all the time. Directions to meeting point were very clear.

They did not have us listed for our reservation at 9:30. I'm not sure whether it was viators fault or the fault of the transporter. I was also not expecting it to be a big huge bus. It was actually cheaper to book it coming off the cruise ship last minute then it was with Viator.