Chefchaouen Day Trip from Casablanca

Mohammed was a wonderful driver who gave me a lot of great tips on the city and Morocco overall. He was very helpful and it was a pleasure to have him as my driver. The office was very responsive as well. 10/10

Our day started off with our driver being given the wrong address, despite us making a change two days earlier and confirming it multiple times. As a result, we missed our train. Our Tripadvisor contact said the next train was 2 hours later, when talking to customer service at the station we were able to get on the next train in one hour at a cost of ~$25 CAD each. Once we arrived in Tangiers our Tripadvisor contact said we needed to go to customer service at the station to change our ticket for the ride back. After waiting for ~30 minutes, we were told our ticket had been changed and would be emailed. During this time our driver let us know that other guests had been waiting over an hour and to please hurry up. We then proceeded to our mini van that had air conditioning, but barely, and no wifi or water as promised. On top of that we couldn’t adjust the seats and were forced to layback or sit up without support and most of the seatbelts did not work. Once we arrived in Chefchaouen our guide Mohammed took us on a lovely walk through the old Medina where we took a lot of pictures, but we did not go in a mosque, which we thought was included. Due to time restraints we only had an hour for lunch, but our guide did not seem to share this with the restaurant as they seemed in no rush. We then got back into the same van and returned to Tangier’s station. Upon returning we had not received new tickets from anyone and went back to customer service. After 20 minutes of waiting and the train departure time only 15 minutes away I approached a customer service representative and begged for help. She was extremely helpful, but very confused by what had happened to our tickets. She walked us to the train and got us on and told us our seats. When we arrived at our seats the other two members of our tour were in them. After checking with an employee onboard they had definitely been assigned those seats. We then followed this second employee through the entire train trying to find us seats and thankfully he was successful. Upon arriving at Casa Voyeurs in Casablanca we had no idea where to meet our driver, but thankfully one of the other tour participants had been given instructions, so we followed her. We found our driver, and were pleasantly surprised he knew what he was doing and gave us an informative and entertaining drive back to the correct location. All in all this was a very expensive and frustrating day in which we did not feel properly supported by Tripadvisor. I recommend everyone see Chefchaouen, but maybe not with this tour.

This was a bit pricey but we'll worth it as a solo traveler.. They took good care of me. Very punctual with hotel pickup.. Clean transportation.. Lunch was at top of restaurant and was a bit of a walk.. Guides were all polite and friendly.. I came to shop and shop I did.. My guide helped with bags.. My only advise is to carry plenty of cash as most stores in small towns want only cash.. Negotiate, negotiate and negotiate for price in this part of the world.. If not satisfied with price walk on someone will give fair price along the way... I enjoyed my trip.. Long day so prepare yourself.. Train ride also clean and smooth ride... Very pleased all around..

I was alone on this group tour. And this company did a phenomenal job, they took care of me every bit and showed me more than the itenary..keep it up

Amazing way to experience the Blue City - efficient and able to see many parts of the country.