Cancun Coral Reef Snorkeling Adventure

They could not pick me up at my hotel, so I had to get to downtown Playa del Carmen on my own. The reef is wonderful. There was a lot of sun, which allowed us to see many colors and fish in the surrounding area. The guides were very kind and explained the rules for entering the natural habitat of all these creatures. It was worth going into the sea. Other activities they have on land are also fun. The food is okay, although they could serve more generous portions. The transportation could also be improved.

Don't bother booking with these con artists. That was the worst trip ever, I'm just about to put it all over the internet, you pick up a 5ft10 girl and a 6ft2 man from Hyatt vivid and we have to ride all the way to the snorkeling on an illegal front middle seat and a front seat without working seatbelts. We get to the snorkeling, and it's the worse snorkeling we've ever done. This may be the 2nd biggest reef but your location is a sea meadow, absolutely rubbish. 20 mins of swimming through seaweed and with only seagrass to sea and barely any life. Murky and pointless Get back and rhey beg tips off us when we've already paid over £100 for two, for a terrible snorkeling experience. Absolute chaos. We arrived uncomfortable and with nerve pain from the cramped seated and hot engine seat with no air conditioning. We then are forced into a tequila tasting we were happy to skip. All an exercise to force us to buy more things. The free time walking the town isn't free time it is forcing us through market stalls to be pestered. No free time as stated. Off to the restaurant, and no vegan options. Food was disgusting then more sob stories for tips. Kept you there for an undue amount of time with nothing to do and uncomfortable. Had to pay 3 dollar for a water. Only one free water given between 820am and 4pm! Finally get on the bus to go back to the hotel. No air con, forced again on a tiny seat in the front over the engine as the bus was rammed and over sold. Can't not put legs anywhere ..bruised at every bump. I notice we are 5 th stop so took ages. Unbearable When asked to go into the back when others exited, the driver said no after the first people left. Get to the 2nd hotel and the manager comes out and says there has been an accident and police guards are there... We are then forced into back!!!! So the police don't see... But refused when we begged! The driver then drives us in and the hotel man reminds him to put his seatbelt on!!! In the phone the whole journey, music with swear words blasting out. I am livid, no decent snorkeling, no town free time, and no lunch and agony in a van in illegal seats and no air con. this is not as described. Both me and my husband are disgusted. We are both still in this hell bus and now the driver has to go back as he's just completely missed a guests stop. Worst trip ever. Tips begged by everyone, no photos allowed even though go pros are not lithium. All to sell photos of things you don't get to see! Avoid. Customer services doesn't care at all.

The service was exceptional along with the tequila. The dolphins were extraordinary considering the water type. The water was clear and overall i would rate this a 9.5/10. I took that point away because of the ride was a little bumpy but this was worth 60$.

Friendly staff. Snorkel site was not the best. Ideal for beginners. Our smaller children had a blast however, even in less than ideal conditions.

The tour was one of the best snorkeling experiences I’ve ever been on! There was a fantastic array of different sea creatures like turtles and stingrays, as well as a fantastic variety of information that made the tour very magical. Can’t thank Yas, Manuel and the team enough, they truly made today epic and I would not recommend a better service provider for the likes!