Cacheuta Hot Springs Spa Day

An incredible day - this was one of the highlights of our honeymoon. The pick up and drop off isn't the best communicated but we were picked up and dropped off from our hotel just fine. The day itself was amazing. An incredible spa with amazing views while you enjoy the thermal pools, massages, mud baths and swimming pool available. Add to that the awesome buffet lunch they put on and you're onto a winner. The massages were extra cost but they were reasonable and worth it from our point of view. We would really recommend this trip.

We love everything. Hours, transportation, care, facilities. All perfect. I would recommend it to everyone and would be back.

I do not believe the driver spoke English, although I booked an English-speaking guide. The drive up was nice. Robe, towel and locker rentals are an extra fee. The thermal pools and scenery were beautiful and made for a relaxing day. Buffet lunch was nice with many choices. All drinks are an additional fee. Overall, a nice day.

It was a truly amazing relaxing day. Worth every penny. The pools are so invigorating and pleasurable. Loved every minute of it!

This experience was extremely frustrating and unacceptable. Initially, we were confirmed to be picked up at the Diplomatic Hotel at 08:30 per the booking, but then we were suddenly texted to meet at Plaza Italia on Peru Street at 08:45. Why offer hotel pickup as an option if it can just be changed to a park like that? We were told to meet at 08:45, and even came a little early. At 08:45, we texted to ask where the driver was, and we were told they had just departed their location at that time. When we asked how long it would take to arrive, they said 5-10 minutes, but we were not actually picked up until 09:30, and at a completely different part of the park, on a different street. During this time, we had no idea who was picking us up or what vehicle to look for. There were multiple vans driving around, and despite asking multiple drivers, we couldn’t confirm which one was for us. These kinds of details should be clearly stated upfront to avoid confusion and make the process faster and more efficient. Additionally, everyone we spoke to only spoke Spanish, including those giving directions and the spa staff explaining the rules. Thankfully, we understand Spanish, but this should have been explicitly noted in the booking details, as the listing states that English is an available language option. On a positive note, the food was amazing, the spa staff were wonderful, and the views were stunning, even though the weather was a bit cold and foggy. However, it is important to note that you have to pay an additional 4,000 ARS for a robe, and any beverages incur extra charges. Leaving the spa was another major issue. We were told by the company to meet the transport at 17:00. We confirmed this via text and waited accordingly, yet it is now 17:55 and we are still waiting. When we asked the transport company where they were and if we needed to meet elsewhere, their response was, “Didn’t they already tell you?” and “Go ask the front desk,” which we did. We are in Mendoza for a short time, and this disorganization has been a complete waste of time. While the spa itself is fantastic and I highly recommend visiting, I would strongly advise arranging transportation independently rather than relying on TangolGuardia. Their service is extremely disorganized and stressful.