Big Island Volcano Helicopter Tour & Hilo Day Trip

Words cannot describe the experience we had today. The helicopter flight over the volcanos - amazing. Best helicopter ride we have ever had. From the moment we booked with Hawaii Tours to arriving home tired and elated from an amazing day our experience with this company has been wonderful. Very professional, kept us informed and in touch every step of the way.

Karen was absolutely fantastic on our tour . Very good at sharing her experience and knowledge of the island.

It was an easy flight to the big island and back . We drove up to the center of the volcano and marveled at the great changes in the landscape, going scorched earth to rainforest within two miles. It was disappointing that the helicopter flight had to be cancelled due to weather conditions and the rest of the day was fully booked and to see others fly while we waited for our tour bus (for over an hour) to come and pick us up.

<p>Worst tour ever!!! Called Dynamic travel agent Jay 3 times on 7, 5 and 1 days before the tour, to confirm the pick up location and time. All his answer was I'll call you back and hang up the phone immediately, without any further conversation. He never called me back anyway. Without choice I called Viator to verify, agent responded that Jay explained to me he was still waiting for couple of visitors and he said he could call me at 3PM the day before the tour. Which was completely a lie! Finally I got e-mail confirmation night before the tour for shuttle service. Met the driver, realized our tour was re-assigned to ANOTHER travel agent call Green Tour not Dynamic in a last minute. Green Tour driver complained he was just informed last night to go on this trip, he was forced to give up a X'mas eve party because of us. He took us to each stop as itinerary showed but for 10-15 min each stop only. We were not able to explore and enjoy more but everything just quick quick quick. And we weren't able to see twilight red lava glow at night but forced to leave at 6PM when it's still bright. Because the driver lived in Hilo and he had to drive us back to Kona and drive back again to Hilo home. He said he didn't want to go home too late, so dropped us off 2-3 hours earlier than scheduled. And for lunch, the driver kept asking us what we wanted to eat because he had no idea. Apparently he didn't prepare at all for this assignment. </p> <p>No complaint about the driver, he was a victim, too. Dynamic tour needs to be responsible for this drama and Jay's rude and unorganized attitude needs to be corrected!</p>

<p>WE had a great tour and a great guide. Todd was very knowledge able of the island in general. </p> <p>We were picked up in Kona at 8:30am and returned around 10pm. Todd answered many questions between Kona and Hilo. The sights were awesome and the knowledge really helped out. I wish there were more water falls, but that would be tough time wise. Even with scattered showers it was a great day.</p>